Akshay Kumar

Experience

• 

  Wipro

  May 2017 - Feb 2019

  Senior Associate

  Troubleshooting the customers problem and seeking customers satisfaction• Empathize the customer for his concern• Give Assurance for the resolution to be done by the given TAT• Addressing to the customers as per the query• Maintain the quality of resolution• Keep the Customers confidential information out of access without proper authentication• Work as per the company norms to avoid any kind of violation

• 

  IntouchCX

  Mar 2019 - now

  •Responsible to provide excellent customer service,solving questions and complaints related to smart home devices.• Identify the root cause of the issue and follow the standardprocedure, used to elevate the case to dedicated team if required.•Responsible to save customers from disconnecting services, repair, and respond to other types of inquiries. •Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. •Responsible to document customer transactions accurately in the appropriate systems. •Coordinate with the co-workers, lead persons and other departments as appropriately Show less

  • Technical Research Analyst

    Sept 2022 - now

  • eSupport Officer

    Mar 2019 - Sept 2022