Ryan Solum

Experience

• 

  Tucker Engineering, Inc.

  Aug 2008 - Aug 2012

  IT Technician/File Clerk

  Responsilbe for IT support to the office and in charge of the records digitization project.

• 

  Texas A&M University

  Aug 2013 - Dec 2014

  IT technician for the Texas A&M University Libraries, responsible for troubleshooting software, hardware, and network issues for library employees. RA for Fountain Hall responsible for ensuring a safe learning environment for the occupants.

  • Student Technician II

    Jun 2012 - Dec 2014

  • Student Worker I

    Aug 2013 - May 2014
• 

  Spansion

  May 2014 - Sept 2014

  Intern

  Developed defect identification training material to improve defect classification accuracy and reduce the time to finding root cause of defects.

• 

  Spansion

  Jan 2015 - Mar 2015

  Manufacturing Engineer I

  Responsible for the upkeep and recipe development for the bare wafer scanning tools (Tencor Surfscan 6200s, KLA-Tencor SP1 DLS) in Spansion Fab25.

• 

  Cypress Semiconductor Corporation

  Mar 2015 - Apr 2020

  Served as tool owner in the metrology and quality group, also known as contamination-free manufacturing (CFM), in charge of developing and optimizing scan recipe as well as conducting preventative maintenance and repairs for two KLA-Tencor SP1s, seven SP1 DLSs, and two SP2s, two Camtek Eagles, and one Camtek Falcon Assume accountability for scan recipe creation and optimization as a backup owner for two KLA-Tencor 2800s and one 2810 Proactively determine sources of special and common cause variability in process performance related to in-line defectivity through Six Sigma methodologies.Accomplishments:Transferred in two Camtek Eagles to be used for final outgoing inspection, created brand new automated systems for them and implemented continuous improvement projects Generated over $450K in selling tools as well as cost avoidance of $70K yearly through phasing out obsolete KLA-Tencor Surfscan 6xx0 toolset with 9 tools by convincing process engineers of the benefits of the newer SP1 and SP2s while transferring with them all quals and documenting all work as part of the engineering change management.Averaged $90k per year in cost avoidance in tool repair and maintenance by troubleshooting and repairing tools with second-source and repaired parts. Determined opportunities on the two SP2s to increase availability and utilization through user training, process improvement, software enhancement, and installation of an additional loadport, which allowed for efficient queuing of product for inspection. Demonstrated proficiency with KLA-Tencor SPX toolset by creating recipes and repairing tools, and documenting the procedures for future tool owners. Acted as a member of a yield improvement task force responsible for identifying multiple environmental contamination issues in the fab and kicked off a fab-wide audit in searching and resolving numerous issues for product yield improvement. Show less • Solved mechanical, electrical, and software issues to repair and maintain 13 KLA Surfscan inspection tools with a 98% average up time• Reduced spending through second-source parts and in-house repairs to save an average of $30k per quarter• Increased tool availability and efficiency of operation by utilizing continuous improvement methodology • Worked with production process owners to phase out obsolete inspection tools for a cost savings of 70k a year• Supported production through developing bare wafer defect inspection recipes for qualifying processes Show less

  • Sr. Manufacturing Engineer

    Oct 2017 - Apr 2020

  • Manufacturing Engineer 1

    Mar 2015 - Oct 2017
• 

  Infineon Technologies

  Apr 2020 - Aug 2020

  Staff Process Engineer

  Automated fab product transportation environmental quality monitors and integrated them into the SPC systems to reduce technician workload by 242 hours annually, and reduced processing errors by 45%Led project to install two Camtek Eagle final inspection tools and upgrade one Camtek Falcon to integrate with fab automation protocols, improved inspection methodologies and sensitivity, and developed and provided training to technicians to improve throughput and reduce error rates

• 

  Back Market

  Nov 2021 - now

  Responsible for process creation and improvement for after sales service, including Telco partnerships, product insurance/protection plans, warranty exclusions, and many other topics. Using advanced analytic techniques combined with AI to identify customer pain points and opportunities for improvements in processes. Managed a diverse set of projects while working for the UK general manager,UK partnerships in the sustainable and circular economiesLaunching new sales category for Back MarketMonitored quality and care performance in the UKPerformed detailed analysis of supply conditions within the marketDeveloped dashboards for monitoring pricing competitiveness in for all EU markets

  • Senior Customer Care Operations Manager

    Mar 2024 - now

  • Customer Care Operations Manager

    Feb 2023 - Mar 2024

  • Repair Ops Manager

    May 2022 - Feb 2023

  • UK Project Intern

    Nov 2021 - May 2022