Nathan Littlejohn

Experience

• 

  SPARK Marketing

  Feb 2014 - Dec 2014

  Graphic Designer

  As a Graphic Designer I worked within the creative team to strategize campaigns and translate written concepts into visual communications. As a member of the creative team I was expected to be an active participant in client and internal meetings. During my time at Spark I excelled at creative problem solving , public and client relations. Working at Spark I was exposed to the RFP process and was responsible for researching marketing case studies and final layout of proposals. My general duties included Designing promotional materials for both print and web Develop supporting visuals for pitches and presentationsResearching case studies and design trends Show less

• 

  Newfoundland Buy and Sell

  Mar 2015 - Jul 2015

  Graphic Designer

  The Newfoundland Buy and Sell is a weekly classified publication where I was responsible for page layout and in house ad design. Working in this fast paced environment required me to rapidly produce ads to represent the clients brand and target.

• 

  Startek

  Mar 2016 - Jun 2020

  As a supervisor at Startek I was responsible for supporting a team of agents. Startek encouraged the growth of their employees by providing weekly coaching to review performance. I was required to review the customer interactions of my agents, identify trends in behavior and suggest actions to implement. My duties as a supervisor included Quality assurance Payroll Performance reviews Training Take over escalated interactions Interview potential employees Working in an inbound call center required sharp communication skills and the ability to problem solve. In addition to maintaining my own quotas I was often enlisted to support other representatives with questions and take over escalated calls. While working for Startek I served many departments supporting business, consumers and employees with mobile products and services.

  • Team Supervisor

    Mar 2019 - Jun 2020

  • Customer Service Representative

    Mar 2016 - Mar 2019
• 

  Student Village Housing

  Jun 2020 - Nov 2022

  Property Maintenance

  Maintaining a large portfolio of rentals required a wide variety of skills both technical and interpersonal. While my duties demanded me to perform repairs, troubleshoot appliances and fixtures; the setting of my workplace demanded I conduct myself professionally and respectfully in tenants homes. While working for student village housing I was responsible for Restoring units for tenant turnoverMinor renovations Maintaining appliances and plumbing fixtures Troubleshooting tenant comfort complaints Coordinating with other trades (utilities, electricians, roofers) Show less

• 

  City of Kingston

  May 2022 - now

  • Building performance controls technologist

    Jun 2023 - now

  • Energy and Asset Analyst.

    May 2022 - Jul 2023