Bronwyn Moffatt

Experience

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  SEPHORA

  Oct 2009 - Jul 2013

  EDU Lead

  I was responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. I was accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within the store and for leading the team to achieve and exceed company objectives.My role included,- Training & Development. I was responsible with facilitating all cast training, new hire training, as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible.- Passionate about Clients. Responsible to ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), as well as through direct feedback from clients. I regularly acted as the Director in Charge (DIC) within the store. Engaged with cast and clients on-stage whenever possible.- Entrepreneurial Spirit. Demonstrated a strong understanding of the store’s sales performance and business opportunities. Show less

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  Stella's Cafe & Bakery

  Apr 2019 - Sept 2021

  Food Server

  As a server, I was responsible for providing our guests with an amazing dining experience.Not only does the position of server have our own set of duties, I required working knowledge of all previous FOH levels. I was customer focused, a team player, I loved working in a fast paced environmentOrganization was of utmost importance.Anticipation of guests needs as well as business needs, takes a finesse not everyone can maintainDuties and responsibilities included exceeding guests' expectations with sincerity, friendliness, and willingness to please while ensuring 100% accuracy of all orders taken and entered in the POS System I maintained general tidiness of my section, while assisting fellow servers in theirs I ensured that every guest was provided with enough information, via suggestive selling techniques.I welcomed guests and provided departing words for when they leave. I was responsible for all payment transactions, maintaining my own cash float, and all cashless transactions I was responsible for maintaining a professional personal uniform as well as presentable personal hygiene standards Other ongoing responsibilities - Check for accuracy, presentation and temperature when expediting food - Pre-set, pre-bus and bus tables - Complete cleaning checklists Other duties as assigned Show less

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  The Body Shop

  Jan 2022 - Nov 2023

  Store Manager

  I am responsible to attract and retain exceptional talent both in store and while networking. I am passionate to do with Team building, ensuring I foster and grow talent in both personal and professional ways. I ensure that our employee turnover stays low.I lead in the appraisal process within the store, ensuring objectives are communicated, career conversations are taking place and the relevant documentation is completed. While actively managing poor performance through the relevant capability process, ensuring timely Performance Improvement Plans, while enabling successful outcomes to the required standard.I am responsible for driving all store KPIs, targets and business objectives. Show less

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  Calvin Klein

  Oct 2023 - May 2024

  Store Manager

  Everything PVHand LOVING it!!!

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  Mark's

  Sept 2024 - now

  SOM