Kevin Karnitz

Experience

• 

  JX Enterprises

  Aug 2003 - Apr 2017

  • Responsible for managing 16 technicians and 4 advisers • Market the Service Department to grow the business and obtain more customers• Meet with customers to assist in their questions regarding products and services• Delegate work assignments and appropriate authority to department leaders• Utilized my employee’s abilities, knowledge and background to achieve departmental responsibilities• Partner with Human Resources to recruit qualified technicians, select, hire and provide training of new employees• Evaluate employee’s performance and make recommendations for status and/or salary adjustments• Ensure work orders are signed and reviewed with customers so jobs are billed properly• Accountable for seeing that the service warranty documentation is completed for claim processing• Assist in overseeing and following through with the overlapping day to day activities of the service department• Generate new and repeat sales by providing products and technical information in a timely manner Show less • Maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and sales leads• Open work orders as directed by the Service Manager and maintain control until closed and invoiced• Handles Repair Order charges, warranty validation & claims coverage’s including computation of charges, submission and follow-up• Maintains the service library with information that is current.• Maintains a clean and safe work area and cares for shop tools and equipment assigned to the technician• Follow all safety rules and regulations in performing work assignments• Handles service department filing and records.• Maintains accessories and supplies and prepares replacement orders for the Service Manager’s approval Show less • Overhauled and repaired heavy duty engines including Caterpillar, Cummins and Detroit Truck engines, clutches, transmissions, differentials, and power systems, cooling systems, steering systems, hydraulic systems, or any other system used on medium and heavy duty trucks• Specialized in engine overhauls and electrical diagnostics • Installed engines, transmissions, and other components• Maintained good customer relations and performance standards• Submitted complete technical reports and documentation as required by manufacturers in all components on all makes of trucks and trailer Show less • Determines tucks condition by conducting inspections and diagnostic tests; identifying worn and damaged parts• Corrects vehicle deficiencies by repairing components or systems, such as, power and drive trains, electrical, air conditioning, fuel, emission, brake, steering, hydraulics; making adjustments and alignments including bearing loads, gear tooth contact, valve mechanisms, oil systems, control linkages, clutches and traction units• Keeps equipment available for use by completing preventive maintenance schedules; installing component and part upgrades; controlling corrosion; completing winterization procedures Show less

  • Service Manager

    Jan 2013 - Apr 2017

  • Assistant Service Manager

    May 2012 - Feb 2013

  • Service Writer

    Aug 2007 - May 2012

  • Diesel Technician

    May 2005 - Aug 2007

  • Diesel Mechanic/Intern

    Aug 2003 - May 2005