Pauline Chan

Experience

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  Kolej Universiti Tunku Abdul Rahman

  Jan 2006 - Jun 2008

  Lecturer

  • Boosted student learning by facilitating in-depth classroom discussions to expand upon lectures in the subjects of Accounting and Finance• Consulted students on their courseworks• Created presentations to deliver lecture material in classroom and online learning environments• Designed exams and other course content, including lecture material and writing assisgnments• Lectured to classes of up to 400 students regarding Fundamentals of Finance

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  IFAST Service Centre Sdn Bhd

  Jul 2008 - Jul 2011

  Senior Client Services Executive

  • Out of 12 representatives, ranked most effective in handling customers in waiver of platform fees• Collected customers information, assessed issued and determined possible solutions• Managed on-site staffs, developed, implemented and monitored programs for staff to use to maximise customer service• Responded to customer questions and complaints, delivered fast, friendly and knowledgeable service

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  Citi

  Jan 2011 - Jun 2012

  Personal Banker

  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services• Exuded professional expertise and resourcefulness to gain the trust and confidence of clients, vendors, and other professionals• Analyzed investment materials to develop financial techniques to fulfill customer needs and predict favourable investments• Networked to build clients base and promote products to new and existing clients• Counseled clients on financial matters and provided recommendation on investment opportunities, products and services based on clients’ needs and asset availability Tunjukkan kurang

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  Great Eastern Life

  Jul 2012 - Jan 2017

  Senior Training Advisor

  • Choose appropriate curricula and planned lessons to teach agents about subjects like Great Image School Program Series 1 and 2 (GISP1 and GISP2), Professional Branding Module 1,2,3 and 4 (PBM1,2,3&4), Path to Excellent Performance Year 1&2 (PEPY1&2), Performance Beyond Excellence (PEBEX), Managing for Success (MFS), Building Resilience and Drive for Achievement• Increased program success by proactively reviewing different system aspects to identify and address enhancement opportunities• Managed various training courses by developing curricula, instructions, documents and written tests• Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements Tunjukkan kurang

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  Passion Qube Consultancy

  Jan 2018 - Jan 2022

  Founder and Managing Director

  • Designed each class to match the skill and learning levels of all participants• Carefully evaluated member needs and assisted them in achieving personal / business goals• Initiated analysis of body, face and colour assessment to effectively reach a satisfactory conclusion having a professional business branding• Collaborated with local celebrities to provide image assessment training

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  Breakthrough Evolution Sdn Bhd

  Jan 2021 - now

  Director

  NLP Master Coach who coaches doctors to become successful businessmen and find potential in their employees so that everyone lives in harmony. Also coaches doctors to manage time efficiently and effectively so that they can spend more time in other investment without sacrificing quality time with family. Ultimately, coaching doctors to find their true passion in their career so they take actions to make it a reality without feeling dreadful going to the hospital everyday.