Usman Shehzad

Experience

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  Mobilink

  Sept 2005 - Feb 2009

  Team Coordinator

  Business Planning and Project Management: -Defined project requirements by identifying project milestones, phases, and activities.-Monitored project progress by tracking activities; resolving problems; publishing progress reports; recommending actions. -Tested newly developed systems and change request functionalities for quality assurance.-Compiled lessons learned document after completion of all deliverables of projects.-Achieved successful implementation of new programs including AVAYA for Contact Centers, Siebel deployment and Work Force Management Solution.-Coordinated with Sales, Technical, IT & Marketing teams to resolve ongoing network & IT operational issues. -Played a key role in launching 789 helpline for new activations and prepared necessary reports for the senior management.Business Analysis and Corporate Solutions:-Supported in Business Intelligence activities and Customer Life cycle Management for customers taking into account customer value management.-Verified Package Plan optimization solutions to retain the customer and loyalty programs that win customers trust.-Tested SQL tool to extract data for reporting and gave suggestions on the trends identified.-Supported in integration with databases and data warehouse, data transformation and conversion into information, design functional specifications for BI front-end applications.CS Standardization and Quality Assurance:-Worked in a Research Team to establish VOC Program for measuring Customer satisfaction while collecting Customer feedback for future improvement.-Organized evidence based Customer Experience Management using VOC programs like Customer Satisfaction Research, Closed Feedback Loop, Mystery Shopping, Customer Interviews and Customer Contact experience.-Developed performance benchmarks and standardized them across all Customer Care functions.-Conducted R&D to identify best industry practices and aided their deployment at Mobilink Customer Care. Show less

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  Abacus Consulting Technologies (Pvt.) Ltd.

  Feb 2009 - Oct 2011

  Manager Project Management Office & Administration

  -Incubated and managed projects by making project plans and associated communication documents.-Formulated Project Charters of BPO in alignment with IT teams of clients and business partners.-Prepared budgets and recommended budget changes where necessary while keeping all stakeholders on board especially for Data Center extensions and Power Management/Backup projects.-Analyzed new business opportunities, acquisitions and partnerships having a 360-degree view and prepared feasibilities to have a clear understanding of the most appropriate business model.-Deployed a blend of communication techniques to align and engage all stakeholders.-Supervised financial performance by analyzing cost effectiveness and directing cost controls while finalizing LOS (Line of Site) and Microwave Links with clients and business partners.-Chaired Project Steering Committees to share progress reports with the key stakeholders.-Responsible for procurement on company’s behalf; controlled the flow of cash receipts and disbursements, ensuring best utilization of company assets through cost effectiveness and quality controls.-In association with Information Technology team, responsible for compliance of Information Security Management System (ISMS) policy as per standards of ISO 27001 for PMO.-Acted as a focal point and manage relationships with local & global stakeholders. Show less

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  MCB Bank Limited

  Oct 2011 - Sept 2015

  -Planned & Implemented Business/IT Programs/Projects defined under Banks Strategy with strong focus on Portfolio Governance and Stakeholder Engagement.-Conducted IT Steering Committee meetings for stakeholder alignment and necessary approvals.-Prepared IT updates in consultation with CIO for quarterly sessions with the CEO/President of MCB.-Ensured Governance and Control of entire IT and business project portfolio of the bank.-Liaison with Business Groups, Vendors/Consultants and Technology Partners to align the projects in order to attain the desired business goals and objectives.-Managed a group of lead Business Analysts & Technology Specialists to ensure successful project delivery.-Analyzed operational and business requirements to identify technological needs and improvement opportunities and proposed efficient and effective technological solutions.-Developed, acquired and implemented software solutions for different business groups in the bank.-Launched different initiatives with digital banking team including Internet Banking, MCB Wallet, etc. -Managed to operationalize first MCB branch abroad (UAE), by implementing Oracle Flex Cube.-Managed to segregate and develop all software applications for MCB Islamic Bank; a separate entity for Islamic Banking. Show less -Connected Information Technology and Business teams to understand business needs and translate them into technology solutions.-Responsible for developing Alternative Delivery Channels (ADCs) and other digital mediums to facilitate consumer for all banking transactions and interactions.-Prepared RFPs/RFQs, vendor scorecards and ROI of proposed projects. Vendor management with respect to SOW, scheduling and budgeting, solution demos, gap analysis, RS/FS documents, etc. -Coordinated with all groups of the bank to ensure seamless project implementation. Highlighting and communicating all risks (compliance and otherwise) related to projects.-Embraced relevant project management methodologies and techniques to develop project plans, resource management plans and track project implementation.-Designed, developed and analyzed Core Banking progress reports; presenting performance positions of the teams to the senior management.-Supported various consumer banking applications including Loan Management, Credit Cards, Collections, etc. in association with technology solutions providers.-Created a repository to keep complete documentation of projects starting from project charter to project closure; along with the lessons learned.-Led the development and implementation of first ever software application in the banking industry to deal with Bancassurance business.-Led the development and implementation of first ever Pool Management application in the banking industry to deal with Islamic deposits management.-Coordinated with IT Solutions team (in-house) in developing MCB SMS Alert System.-Played a key role in integration of CRM with Core Banking System (SunGard Ambit).-Recognized for the efforts put in for upgrading Core Banking System to Ambit 8.5. Show less

  • Project Manager - Banking Applications (AVP)

    Jan 2015 - Sept 2015

  • Manager Projects - Business Technology / IT-PMO

    Oct 2011 - Dec 2014
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  Nestlé

  Oct 2015 - Feb 2023

  -Led IT & Supply Chain teams while working as a Functional Relationship Manager (FRM) ensuring process optimization by offering products/enhancements leveraging IT product catalogue.-Raised, Consulted and Implemented Strategic Initiatives based on the demands/ideas aligned with SupplyChain function (Customer Services, Warehousing & Physical Logistics, Demand & Supply Planning, National Distribution Centers and Procurement).-Strong Collaboration across the value chain (Shared Services – FICO, Technical & Production andMarketing Sales & E-Business) for execution of market related initiatives.-Contributed towards finalization of Joint Technology Roadmap & Operational Planning Process taking in toaccount Market Investment Framework and comprehensive Cost and Benefit Analysis.-Optimized E2E flows (O2C, S2P, R2R & P2E) by providing best services through people & technology.-Ensured high degree of operational understanding, ownership over customer experience and self-relianceon data handling to meet stakeholder expectations.-Partnered with Technical teams to drive projects and provide leadership in an Agile Development process.-Engaged DevSecOps teams for testing new business and operations ideas by designing and producing prototypes and POCs.-Project Portfolio governance while ensuring delivery of all projects/programs as per agreed baseline.-Mentored Service Delivery teams for exceptional customer experience regarding sustain activities with a lens towards Productivity, Business Value and Operational Excellence. Show less -Led IT Solutions, Business Analytics and Application Support teams to optimize Sales Operations and Distribution Management by leveraging innovative technology solutions.-Planned and directed Sales Innovation & Automation Strategy (Innovation, Data Integrity, Sustain, Compliance and Business Excellence) for Nestlé Pakistan and Afghanistan.-Develop Business Analytics Road-map for Sales and other business units.-Contributed towards finalization of Market Business Strategy and Integrated Commercial Planning.-Stimulated Business Excellence by leveraging GLOBE solutions to create competitive advantage.-Implemented the concept of 3S – Simplify, Standardize and Share to optimize E2E flows by providing best business services through people and technology.-Executed training plans for all key stakeholders (Sales, CCSD, Marketing, Businesses and Distributors staff).-Project Portfolio governance while ensuring delivery of all projects/programs as per agreed baseline.-As a Business Excellence Manager, delivered various top down initiatives while working with the regional and global teams. Show less -Project Portfolio Management in LGO (Local GLOBE Office) while ensuring implementation of Business and IS/IT Projects as per Global Strategy.-Project Governance while ensuring delivery of all technology solutions, projects and services to the assigned business units efficiently and effectively as per defined baselines.-Coordinated and liaised with the Regional GLOBE Centre, Business Excellence Team and Process Owners for the delivery of the changes to address as per business needs.-Collaborated with the business excellence Managers and process owners in defining the systems requirements for emerging or new business needs.-While working as Goal Alignment (GA) Lead for LGO, ensured that NCE (Nestlé Continuous Excellence) methodology is implemented and used in all areas.-Managed and prioritized the implementation of NBE projects for 6 E2Es, in line with both the NBE and market priorities to fulfill optimization in each E2E.-Ensured that NBE (Nestlé Business Excellence) projects are undertaken in line with NBE's established methodologies and that NBE/BDPs are delivered in line with the project work plans.-PMO support to the NiM PMO Lead, E2E Leads and corresponding NiM E2E Transformation Committees in implementation of NBE Road-map.-Deployed a blend of communication techniques to ensure all projects stakeholders remain focused on delivering project deliverables.-Being a focal point, managed relationships with local & global stakeholders. Show less

  • Information Technology Supply Chain Lead | Pakistan

    Jul 2021 - Feb 2023

  • Sales Automation Manager | Pakistan & Afghanistan

    Apr 2017 - Jul 2021

  • Project Manager Business Applications

    Oct 2015 - Mar 2017
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  PepsiCo

  Mar 2023 - May 2024

  IT Supply Chain Lead | Pak BU | AMESA

  -Unlock Business Value by driving efficiency and Fueling Growth, with speed, simplicity and at optimal costthrough various technology platforms.-Led and managed IT portfolio for Supply Chain Management and Operations; Demand Planning, Sourcing & Supplier Relations, Production Operations, Warehousing & Logistics, Distribution, Agro and ESH programs by leveraging IT product portfolio.-Partnered with business teams to devise Strategic Digitalization Roadmap based on the demands/ideaswhile aligning the Sector and DevSecOps teams.-Collaborated across the value chain; Procurement, Finance, Sales, Supply Chain and Engineering teams for implementation of both local and global projects while focusing on latest technological enablers; AI, ML, IoT, RPA, Advanced Analytics, VR/AR, Digital Twin, Intelligent Things, VPA, etc.-Contributed towards finalization of Annual Operational Plan (AOP) considering the changing business dynamics and comprehensive financial planning.-Identified and derived continuous improvement opportunities to streamline processes and improve accuracy and efficiency within operations.-Provided leadership as a Scrum Master through Agile Development Framework in planning and execution of projects. Show less