Blessing Esan

Experience

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  Immaculate Specialist Hospital

  Mar 2017 - Sept 2017

  Laboratory Intern

  SIWES

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  Flair Underwear

  May 2018 - Jun 2020

  Location Telesales Representative
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  Ministry of Health, Public Health department Eye care unit, sokoto state

  Mar 2020 - Oct 2021

  Program Assistant

  supported by Sightsavers

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  Union Bank of Nigeria

  Sept 2021 - Jan 2023

  Cards Operations Dispute Resolution Officer

  • Basic knowledge of Card processing, General Ledger reconciliation, resolution and settlement processes.• To ensure customers disputed transactions are timely resolved.• To raise chargeback for disputed transactions against acquiring bank (Remote on US transactions)• To review status of claims either Accepted or Declined by the acquiring bank.• To investigate and review journals used to dispute transactions by the Acquiring bank.• To engage the acquiring bank if a transaction is further disputed by the customers.• Attending to claims logged against us by issuing banks by meticulously reviewing the journals of the transactions and accepting/ declining the claims where applicable. (NOT on US transactions)• To engage branches on dispense error complaints and provide solution.• Identifying loopholes and recommending risk aversion measures and cost savings.• Reverse failed transactions as confirmed from reconciliation team/ Interswitch/ Visa/ Mastercard or any other switch used by the acquirer.• Meticulous treatment of chargeback operations. Show less

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  Wema Bank Plc.

  Dec 2022 - now

  E-Channels Officer

  INTERSWITCH DISPUTE AND RECONCILIATION OFFICER