Blessing Esan

Blessing Esan

Laboratory Intern

Followers of Blessing Esan445 followers
location of Blessing EsanLagos, Lagos State, Nigeria

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  • Timeline

  • About me

    Banker | Dispute& Reconciliation Officer | Data Analyst

  • Education

    • Ekiti State University, Ado Ekiti

      -
      Bachelor's degree Biochemistry
    • INSTITUTE OF ENVIRONMENT HEALTH & SAFETY MANAGEMENT

      2021 - 2021
      Professional Diploma Health Safety and Environment Distinction
  • Experience

    • Immaculate Specialist Hospital

      Mar 2017 - Sept 2017
      Laboratory Intern

      SIWES

    • Flair Underwear

      May 2018 - Jun 2020
      Location Telesales Representative
    • Ministry of Health, Public Health department Eye care unit, sokoto state

      Mar 2020 - Oct 2021
      Program Assistant

      supported by Sightsavers

    • Union Bank of Nigeria

      Sept 2021 - Jan 2023
      Cards Operations Dispute Resolution Officer

      • Basic knowledge of Card processing, General Ledger reconciliation, resolution and settlement processes.• To ensure customers disputed transactions are timely resolved.• To raise chargeback for disputed transactions against acquiring bank (Remote on US transactions)• To review status of claims either Accepted or Declined by the acquiring bank.• To investigate and review journals used to dispute transactions by the Acquiring bank.• To engage the acquiring bank if a transaction is further disputed by the customers.• Attending to claims logged against us by issuing banks by meticulously reviewing the journals of the transactions and accepting/ declining the claims where applicable. (NOT on US transactions)• To engage branches on dispense error complaints and provide solution.• Identifying loopholes and recommending risk aversion measures and cost savings.• Reverse failed transactions as confirmed from reconciliation team/ Interswitch/ Visa/ Mastercard or any other switch used by the acquirer.• Meticulous treatment of chargeback operations. Show less

    • Wema Bank Plc.

      Dec 2022 - now
      E-Channels Officer

      INTERSWITCH DISPUTE AND RECONCILIATION OFFICER

  • Licenses & Certifications

    • Diploma in Desktop Publishing

      CCET affiliated with NABTEB
    • Design Thinking for Innovation

      University of Virginia Darden School of Business
      May 2023
    • Certified Compliance Technician (CCT)

      The Chartered Institute of Bankers of Nigeria (CIBN) United Kingdom Branch
      Aug 2022
    • Introduction to Data Analytics

      IBM
      May 2023
    • AI For Everyone

      DeepLearning.AI
      May 2023
  • Volunteer Experience

    • Assistant Trainer

      Issued by Nigerian Red cross sokoto State branch on Nov 2020
      Nigerian Red cross sokoto State branchAssociated with Blessing Esan