Jamal Balya

Experience

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  BNI Card Center

  Jan 2004 - Jan 2006

  Telemarketer

  - Handle selling for each products card BNI- Inbound and outbound selling product card BNI- Report sales to the supervisor for the achievement of the desired goals

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  BAT

  Jan 2006 - Sept 2008

  Trade Marketing Officer

  • Strategically cultivate the market in the designated channel/area, while vigilantly monitoring and controlling the attainment of business objectives.• Skillfully implement marketing strategies and adeptly manage the budget through the execution of efficient trade and consumer activities, ensuring the fulfillment of agreed sales targets.• Expertly manage the territory and deploy marketing strategies that optimize coverage, distribution, visibility, and pricing, while adeptly conducting suitable trade and consumer activities to drive the accomplishment of business objectives.• Foster the development of the market in the designated channel/area, while maintaining a proactive approach in monitoring and controlling the achievement of business objectives.• Cultivate the Area and Community, fostering an environment of equal opportunities, and effectively plan and execute marketing projects to bolster the Selling-out process through trade and consumer activities.• Ensure impeccable execution of the operational plan by the trade marketing team and Distributor team, leading to the successful realization of sales targets.• Strengthen customer relations, prioritizing effective communication and engagement.• Undertake responsibility for contract negotiation with key potential outlets, skillfully negotiating to achieve business objectives.• Establish and nurture a positive working relationship with distributor(s) by conducting regular performance reviews. Lihat lebih sedikit

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  Alcatel Lucent Indonesia

  Sept 2008 - Jan 2009

  Support System

  Responsible For :- Specification provider communication (telkomsel,excelcomindo,indosat) network problem in software and request hardware.- Escalation problem and request to the engineer alcatel.- Make report daily,weekly, and monthly for the headquarter office Alcatel Lucent at Thailand

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  KKB BCA

  Jan 2009 - Feb 2011

  Credit Marketing Officer

  Responsible For :- Maintenance and help the sale at regional area BCA- Maintenance customer BCA- Analyst capability credit of customer- Submit the credit of customer until finish and maintenance

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  Collega Inti Pratama, PT

  Apr 2011 - Nov 2016

  As a dedicated Quality Control professional, I assumed a range of vital responsibilities with unwavering dedication to achieving excellence. I played a crucial role in meticulously testing project migration for Bank Bengkulu, Aceh, and Papua, utilizing both white box and black box testing methods.My efforts involved thoroughly comparing the application source for the Bank Bengkulu project, ensuring optimal quality of server applications, and providing comprehensive backups for all application sources. I meticulously cross-checked the SIT release document from the development team, while also creating and executing SIT scenarios, and meticulously inspecting all integration query applications and databases, paying meticulous attention to detail.With precision and care, I created SIT (System Integrations Test) worksheets, reports, and resumes for the Department Head, effectively categorizing errors and bugs in databases, scripts, and applications. My collaborative approach led me to work closely with system analysts, programmers, and DBAs to swiftly resolve any identified issues. I also ensured strict compliance with Business Requirement Documents (BRDs) and diligently prepared reports for management as needed.Furthermore, I took pride in my role in preparing UAT scenarios and successfully separating reporting applications from backend applications using Powerbuilder, resulting in unprecedented success.Throughout these endeavors, my technical prowess, keen attention to detail, and strong work ethic have been pivotal in achieving these accomplishments. I remain steadfast in my commitment to delivering excellence in my work and actively contributing to the growth and success of the organization. Lihat lebih sedikit In my role as a Senior Implementor, I undertook a range of vital tasks, meticulously ensuring the superior usability and quality of applications. My responsibilities encompassed conducting rigorous usability tests, executing SIT (System Integration Test) with QA, and facilitating UAT (User Acceptance Test) for clients, showcasing my exceptional technical prowess and unwavering attention to detail.Handling minor production issues, including log requests and data repairs, fell under my purview. For more significant problems, I escalated the matter to the system analyst, and upon resolution, I released fixed issues or new applications to production, guaranteeing smooth operations and upholding the highest quality standards.Enforcing strict adherence to SDLC rules for development, testing, and maintenance processes was a paramount aspect of my role. I played a pivotal role in the installation and implementation of applications, providing comprehensive user training, and ensuring successful adoption.Throughout my tenure, my dedication to excellence, technical expertise, and collaborative work ethics have been instrumental in delivering exceptional outcomes, achieving remarkable success, and making significant contributions to the organization's growth and prosperity. Lihat lebih sedikit

  • Quality Control

    Feb 2014 - Nov 2016

  • Senior Implementor

    Apr 2011 - Feb 2014
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  Freelance Programmer Powerbuilder

  Jan 2013 - Jun 2015

  Programmer

  developing

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  PT. Mitra Adiperkasa Tbk

  Jan 2016 - Jan 2020

  As the IT Tech Lead QA, I have assumed leadership of a team of highly skilled individuals entrusted with managing intricate technical issues, including software development, engineering tasks, and product releases.I took a proactive approach by providing comprehensive training to the staff and efficiently delegating work assignments to ensure a smooth workflow. Moreover, my collaborative efforts with colleagues allowed us to identify and resolve technical glitches, leveraging my technical expertise to its fullest potential.Demonstrating my meticulous attention to detail, I carefully evaluated the team's work processes and best practices, aiming to maximize productivity. Subsequently, I introduced operational changes that optimized and streamlined the team's operations, yielding favorable outcomes.In addition, I undertook the responsibility of maintaining Project BI for Tableau and Nintex, ensuring seamless operations. My dedicated efforts led to a successful overhaul of the reporting system, significantly enhancing the report generation process for both corporate and unit business users.Throughout these accomplishments, my leadership and technical skills have played a crucial role, driving us towards delivering excellence in our work. I remain committed to upholding these standards and continually striving for even greater achievements. Lihat lebih sedikit The primary focus of this position revolves around ensuring the impeccable delivery of the application to the operational division through rigorous testing, aiming for minimal errors and top-notch quality, while also ensuring that users become proficient in handling the application.The incumbent must demonstrate the ability to devise a comprehensive Testing Plan, which encompasses Test Scenarios and Test Cases, aligning with all the Application Requirements. Moreover, as an Application Trainer, the role entails conducting training sessions that seamlessly align with the business flow.Key Responsibilities: Perform exhaustive functional tests, covering the entire scope and end-to-end system tests Develop and implement meticulous test plans and cases, taking into account both new and existing business requirements and technical specifications Collaborate closely with the development team to address issues, replicate and identify defects, and communicate them effectively using the bug tracking system Oversee and lead User Acceptance Tests in collaboration with business users Create and maintain user documents and training materials, delivering comprehensive classroom training to new employees or on new applications Establish and maintain an automated testing tool, ensuring its efficient operation Manage Project BI to generate reports using Tableau Manage Project Nintex to facilitate paperless approval processes. Lihat lebih sedikit

  • IT Technical Lead QA

    Jan 2019 - Jan 2020

  • IT Senior Supervisor QA

    Jan 2016 - Jan 2018
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  Geekseat

  Jan 2020 - Jul 2022

  IT Quality Assurance Manager

  As the diligent IT QA Manager, I have assumed the substantial responsibility of establishing the QA function from scratch, a completely novel role in our company. To ensure a seamless and successful implementation, I have adopted a meticulous approach in crafting essential components such as QA Job Descriptions, Skill Sets, and leveling structures, all meticulously tailored to align with the required expertise for our team.As I build a robust QA framework, I have thoughtfully devised comprehensive guidelines on test execution, bug reporting, and report creation, with a keen focus on maintaining consistency and accuracy throughout the process. This systematic approach ensures that all projects benefit from scrupulous quality control.Recognizing the significance of both manual and automated testing, I have thoughtfully assigned distinct roles for manual testers and automation specialists. By integrating automation when appropriate, we have significantly elevated the efficiency and effectiveness of our testing procedures.Furthermore, I have taken proactive measures to create a clear career path for QA professionals within our organization, fostering a culture of growth, skill development, and upward mobility. This strategic initiative not only motivates our QA team but also underscores our commitment to cultivating internal talent.In addition to providing guidance and structure, I have actively contributed to the development of automation scripts to support our fellow QA team members in their respective projects. This collaborative effort fosters knowledge sharing and empowers our team to consistently deliver high-quality outcomes.Through meticulous planning and unwavering dedication, I have played an instrumental role in laying a sturdy foundation for our QA function, ensuring impeccable project execution, and making significant contributions to the overall success and excellence of our company. Lihat lebih sedikit

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  KoinWorks

  Jan 2022 - Mar 2023

  QA Lead

  As the QA Lead at Koinworks, my primary responsibility revolves around overseeing and managing the quality assurance process for all of the company's products and services. I work in close collaboration with cross-functional teams, ensuring that we consistently deliver products and services that meet the highest standards of quality, align with business requirements, and exceed customer expectations.My role as QA Lead involves formulating and implementing effective QA strategies and processes, along with diligently identifying and managing any potential risks related to product quality. To achieve this, I engage in productive collaborations with developers, product managers, engineering managers, and other stakeholders, ensuring that quality remains at the forefront throughout the product development lifecycle.In addition to my technical duties, I embrace a leadership role, providing guidance, mentorship, and training to our QA analysts and other team members. My goal is to equip them with the necessary skills and knowledge, enabling them to excel in their roles and contribute to our collective success.Given the significance of communication and collaboration, my position as QA Lead necessitates strong interpersonal skills. I actively engage with various teams across the organization to prioritize and emphasize the importance of maintaining quality standards. Staying informed about industry trends and best practices is essential, as I continually leverage this knowledge to enhance our QA process and deliverables.In essence, my role as QA Lead at Koinworks plays a vital role in ensuring that our products and services consistently meet the highest standards of quality and customer satisfaction. I am fully committed to leveraging my expertise and leadership to drive continuous improvement and excellence in all aspects of my responsibilities. Together with the team, I am dedicated to the success and prosperity of the organization. Lihat lebih sedikit

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  GovTech Edu

  Jun 2023 - Jul 2023

  Software Quality Analyst

  • Customer-Focused Validation: Thoroughly examined customer journeys, employing a testing approach that prioritized customer needs and pinpointed crucial test case paths aligned with user expectations.• Optimized Test Planning: Devised comprehensive test plans to maximize validation efforts and ensure comprehensive coverage of the product.• Context-Sensitive Testing: Customized testing strategies based on specific contexts, enabling precise and effective validation of the software.• Versatile Manual Testing: Expertly conducted both scripted and unscripted manual tests in accordance with the test strategy, instilling unwavering confidence in the product's quality.• Establishing Quality Benchmarks: Set clear quality metrics as exit criteria, offering definitive benchmarks for product development and maintaining elevated standards of excellence.• Automation Proficiency: Collaborated closely with engineers to develop automation scripts using gherkin syntax, streamlining testing processes and boosting efficiency.• Proactive Risk Mitigation: Conducted comprehensive risk assessments and impact analyses, proactively identifying potential issues and implementing effective mitigation strategies.• Impactful Contribution within Limited Time: Despite a short contract duration, my customer-oriented approach, strategic planning, and proactive risk management significantly contributed to the project's success, leaving a lasting positive impact.• Highly Effective Team Player: Demonstrated exceptional adaptability, technical expertise, and unwavering commitment to quality, resulting in a substantial contribution to the team and the overall excellence of the product. Lihat lebih sedikit

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  GovTech Edu

  Nov 2023 - now

  Software Quality Analyst

  • Customer-Focused Validation: Thoroughly examined customer journeys, employing a testing approach that prioritized customer needs and pinpointed crucial test case paths aligned with user expectations.• Optimized Test Planning: Devised comprehensive test plans to maximize validation efforts and ensure comprehensive coverage of the product.• Context-Sensitive Testing: Customized testing strategies based on specific contexts, enabling precise and effective validation of the software.• Versatile Manual Testing: Expertly conducted both scripted and unscripted manual tests in accordance with the test strategy, instilling unwavering confidence in the product's quality.• Establishing Quality Benchmarks: Set clear quality metrics as exit criteria, offering definitive benchmarks for product development and maintaining elevated standards of excellence.• Automation Proficiency: Collaborated closely with engineers to develop automation scripts using gherkin syntax, streamlining testing processes and boosting efficiency.• Proactive Risk Mitigation: Conducted comprehensive risk assessments and impact analyses, proactively identifying potential issues and implementing effective mitigation strategies.• Impactful Contribution within Limited Time: Despite a short contract duration, my customer-oriented approach, strategic planning, and proactive risk management significantly contributed to the project's success, leaving a lasting positive impact.• Highly Effective Team Player: Demonstrated exceptional adaptability, technical expertise, and unwavering commitment to quality, resulting in a substantial contribution to the team and the overall excellence of the product. Lihat lebih sedikit