Elsie Tan

Experience

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  Buger King

  Nov 2013 - Feb 2015

  All-rounder

  - Cashier- Kitchen crew- Server- Cleaner

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  TCC Group

  Nov 2015 - Mar 2016

  Banquet Server

  Banquet Server under TCC Group:- Worked mostly at M.I.C.E, South Beach hotel and other various hotels. - Serves banquet; weddings, dinner and dance, buffet, conference, etc.- Guides or is in-charge of beginners. - Sets up tables and culinary before event starts. - Sometimes appointed as 2nd in-charge if Captain is not available.- Serve the food and drinks before and after the dinner. - Clean up and turnover.

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  POKKA INTERNATIONAL PTE LTD

  Jan 2016 - Jan 2016

  Stock Clerk

  Stock Clerk at POKKA International PTE LTD:- Temporary job for 1 week before Chinese New Year.- Stock up POKKA Brands merchandises at various supermarket chains stores. - Stack drinks on pallets for display.

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  Taka Hardware & Engineering (s) Pte Ltd

  Jan 2016 - Jan 2016

  Stock Clerk

  Stock Clerk:- Temporary job over the span of 3 days - 1 week.- Clear, clean and rearrange items and storage space. - Count the items in stock.

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  Raffles Marina

  Feb 2016 - Feb 2016

  Waitress

  - Temporary part-timer for 1 week as the company only requested for manpower during festive season.- Serves food and drink.- Clean up.- Run errands.

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  Home's Favourite

  Feb 2016 - Feb 2016

  Sales Promoter

  Sales Promoter at Home's Favourite:- Does not have a fixed outlet; sells as a booth during festive season.- Temporary job for 2 full weeks.- Packing of items.- Attend to customer's needs.- Cashier.- Recommend promoting items to customer and explain in details.- Run errands.

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  SP Judo Club

  Feb 2017 - Feb 2018

  President

  President of Singapore Polytechnic Judo Club:- Leads my team in events we participate in.- In-charge of overall; club operations, management, decision-making, events planning, and strategic outlook. - Liase between coach and club's officer-in-charge. - Encourage club members to strive for training and competitions.- Set as an example for the club to follow.- Maintain a good relationship with training partners and external clubs.

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  SP Kenjutsu Club

  Feb 2017 - Feb 2019

  - 2nd in-charge; raised issues will go through me before it goes to the President.- Point of contact between coach and the club members.- Provide the solution that is best suited to the situation by observing and analyzing with every bit of information provided.- Gather the committee members and shortlist the options for the President to decide during event planning.- Socialize with other sports club to perform a collaboration camp for advertising and experiences. - Guide and train the rest of the members to take over before stepping down.- Comes up with a contingency plan for every event planned with the team. Show less

  • Vice President

    Feb 2018 - Feb 2019

  • Quartermaster

    Feb 2017 - Feb 2018
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  Brother International Singapore Pte Ltd

  May 2019 - Nov 2019

  Customer Service Agent

  - Guide customer to resolve hardware and software issues via email and phone.- Assist in providing both the Company's and Customer's needs and wants.- Reply email in a formal and professional tone.- Retrieve voicemails and return calls without delay.- Assisting in any task given.

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  DSTA

  Nov 2019 - Jan 2023

  Information Technology Counter support

  • Guide users to perform basic troubleshooting steps on their terminal• Schedule appointments for repair• Escalate cases to relevant level 2 and 3 teams• Monitor and track unresolved tickets assigned• Ensure all cases escalated are resolved with solutions provided• Repair hardware for notebooks • Assist in Onsite support when needed• Troubleshoot software problems with update patches• Comes up with alternative and temporary solutions • Enforce security restrictions• Execute temporary solutions to widely-known problems daily• Repair software and hardware on notebooks. Show less

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  Prudential Assurance Company Singapore

  Feb 2023 - now

  • IT Governance Specialist

    Aug 2024 - now

  • Technology in Finance Immersion Programme 2022

    Feb 2023 - Jul 2024