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Nishant Singh

Nishant Singh

Customer Service Representative

Followers of Nishant Singh101 followers
location of Nishant SinghFaridabad, Haryana, India

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  • Timeline

  • About me

    Duty Manager at IBM India Private Limited

  • Education

    • Simplilearn Alumni

      2020 - 2020
      ITIL Service Management

    • Jamia Hamdard

      2007 - 2010
      Bachelor of Business Administration - BBA Business Administration and Management, General

  • Experience

    • EXL

      Nov 2010 - Oct 2012
      Customer Service Representative

    • IBM India Private Limited

      Oct 2012 - now

      Internal Mission - Band 06Technical Service(Operations) Internal Mission- Band 05Technical Service(Operations) Internal Mission- Band 04Technical Service(Operations)

      • Service Delivery Specialist

        Jun 2019 - now

      • Subject Matter Expert

        Jul 2015 - Jun 2019

      • Senior Practitioner

        Oct 2012 - Jul 2015

    • IBM

      Aug 2021 - now

      • Support Team Lead

        Oct 2021 - now

      • Duty Manager (operations Manager)

        Aug 2021 - now

  • Licenses & Certifications

    • 2025 IBMer watsonx Challenge

      IBM
      Aug 2025
      View certificate certificate

    • ITIL® 4 Foundation CPD

      AXELOS Global Best Practice
      Apr 2020
      View certificate certificate

    • ITIL v4 foundation

      AXELOS Global Best Practice

    • Cognitive Support Platform - Reporting & Dashboards Specialist

      IBM
      Feb 2025
      View certificate certificate

    • IBM Cognitive Practitioner

      IBM
      Mar 2020

    • Introduction to Cloud

      IBM
      Apr 2020
      View certificate certificate