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Serge Khalifeh

Serge Khalifeh

On site support

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location of Serge KhalifehFredericton, New Brunswick, Canada

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  • Timeline

  • About me

    IT Professional

  • Education

    • IPNET

      2005 - 2005
      L.T Business computing

    • Inst. Mgr Cortbawi

      2001 - 2002
      T.S Business Computing

  • Experience

    • Ministry of Labor Lebanon

      Nov 2002 - Dec 2005
      On site support

      On site support, implementation, testing & staff training.- Systems, databases, and networking administration including servicing of main server located in the central ministry office and Regional offices located in Saida, Zahleh, Nabatieh and Tripoli – Databases Synchronization.- Troubleshooting and problem solving.- Users support and guidance.- Capacity building and transfer of knowledge with the ministry's ICT staff members.

    • Ministry of culture lebanon

      Jan 2006 - Feb 2007
      IT support engineer

      - Documents Management, software application operations and administration.- Hardware, systems, database and network administration.- Troubleshooting and problem solving.- Users support and guidance.

    • G. Tamer Holding

      Mar 2007 - Oct 2020
      IT Manager

      - Analyze business requirements by partnering with key stakeholders in the organization to develop solutions for IT needs.- Lead major IT projects including the design and deployment of new IT systems and services.- Created a cloud-based backup and DR solution to ensure business continuity.- LAN/WAN maintenance- Client/server hardware maintenance- Internet Connectivity maintenance/security- E-mail Services- Microsoft Dynamics GP support and maintenance- Implementation of Salesmen operations’ automation project, by using handheld devices for taking orders, printing receipts and consulting customers’ data. - Implementation of the warehouse management software in all the holding’s warehouses, control in/out operations, shelving and inventory.- Designing reports for all departments, Excel dashboards giving quick review to managers + Power BI, crystal reports Show less

    • Prime Support for General Services

      Apr 2021 - May 2022
      Information Technology System Administrator

    • Librairie Antoine

      Jun 2022 - Apr 2023
      Senior System Network Administrator

    • Anglophone School District West (ASD-W)

      Jul 2023 - now
      Technology Support Specialist

  • Licenses & Certifications

    • Analyzing Data with power BI

      New Horizons Computer Learning Centers
      May 2018

    • PMP Project Management Professional

      Formatech - Integrated Learning Centers
      Dec 2015

    • Implementing and Maintaining SQL Server 2008 Reporting Services

      Formatech - Integrated Learning Centers
      Dec 2012

    • Maintaining a Microsoft SQL Server 2008 Database

      Formatech - Integrated Learning Centers
      Oct 2012

    • ITIL Foundation for IT Service management (ver. 3)

      Formatech - Integrated Learning Centers
      Sept 2008

    • MCSE 2003 (Microsoft Certified Systems Engineer)

      Formatech - Integrated Learning Centers
      Feb 2006

    • Verified International Academic Qualifications

      World Education Services
      Oct 2020
      View certificate certificate

    • Implementing and Maintaining SQL Server 2008 Analysis Services

      Formatech - Integrated Learning Centers
      Nov 2012