
Joseph Via

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About me
Operations Management & Product Implementation | 5+ years of experience in customer and client services
Education

The Notre Dame School | Managua, Nicaragua
-High School International Baccalaureate (IB)
International Studies Charter School | Miami, Florida
-High School
Quinlan School of Business, Loyola University Chicago
-Bachelor of Business Administration (B.B.A.) Economics & FinanceActivities and Societies: Association of Latino Professionals For America (ALPFA) | Member Investment Baking and Financial Markets Association (IBFMA) | Member Economics Forum | Member Rambler Investment Fund (RIF) | Member
Experience

Loyola University Chicago | Division of Student Development
Aug 2013 - May 2017-Supervise over 20 student workers ensuring effective use of event scheduling and sales systems-Oversee and prepare events for more than 150 student organizations -Perform cash auditing, sales transactions, shift reports, and crisis response-Maintain building facilities, event spaces, and equipment -Coordinated set up and marketing tasks in order to meet necessary deadlines-Cooperated with coworkers in order to analyze issues and develop strategies to guarantee organizational success-Listened attentively and spoke effectively to faculty, staff and students in regards to events and general inquiries
Student Supervisor, Building Manager & Event Manager
May 2015 - May 2017Events Services and Marketing Team Member
Aug 2013 - May 2015

Marriott Hotels
May 2014 - Aug 2014Banquet Server & Room Services Server-Anticipated guests’ service needs and skillfully multi tasked to meet their needs-Consistently adhered to the highest quality expectations and standards-Ensured the highest customer satisfaction before and after every event

1224 W. Albion Ave. | E.J. Kilfoy
Jun 2014 - Aug 2018Assistant Property ManagerPainting, carpentry, tile work and grouting, dry wall work, insulation work, flooring, caulking, etc.

Move-Tastic
Mar 2017 - Aug 2018Foreman & Trainer
Heavy Duty Tape
Dec 2017 - Aug 2018Installation Specialist
Harris Teeter
Sept 2018 - Aug 2020Assistant Department Manager
Iris® Powered by Generali
Aug 2020 - Oct 2024Global Solution & Training Support
Nov 2022 - Oct 2024Operations Team Lead
Mar 2022 - Mar 2023Case Manager & Certified Resolution Specialist
Aug 2020 - Mar 2022

Visa
Oct 2024 - nowClient Care Analyst
Licenses & Certifications

Microsoft Office Specialist (MOS) | Microsoft Excel
MicrosoftAug 2015
FCRA Certificate Program for Data Furnishers
Consumer Data Industry AssociationSept 2020
Certified Identity Protection Advisor
Identity Management InstituteJan 2022
Honors & Awards
- Awarded to Joseph ViaThe Ignatian Spirit Student Employment Team of The Year Award Excellence Awards—Student Employment | Loyola University Chicago 2016 This award celebrates the successful collaboration and accomplishments of a student employment team, also known as the "Outstanding Team Award".
- Awarded to Joseph ViaNomination The Society for Collegiate Leadership & Achievement Oct 2015 Received nomination for membership based upon on academic progress and strong GPA.
- Awarded to Joseph ViaThe Iganatian Spirit Student Employment Team of The Year Award Excellence Awards—Student Employment | Loyola University Chicago 2014 This award celebrates the successful collaboration and accomplishments of a student employment team, also known as the "Outstanding Team Ward".
- Awarded to Joseph ViaHall Council of the Year award Residence Hall Association (RHA) | Loyola University Chicago 2013
- Awarded to Joseph ViaRambler Award for Leadership Scholarship Loyola University Chicago 2013
- Awarded to Joseph ViaThe 2012 Bridge to Loyola Rambler Award Loyola University Chicago Aug 2012 Upon the nomination of the staff and faculty to the Bridge to Loyola Program I was presented this award in recognition of your commitment to the Loyola community and mission.
Volunteer Experience
ELI - Project & Program Coordinator
Issued by Crossing Thresholds Inc. on Nov 2021
Associated with Joseph ViaVolunteer
Issued by Crossing Thresholds Inc. on Jun 2010
Associated with Joseph ViaVolunteer
Issued by Special Olympics Florida on Jan 2010
Associated with Joseph ViaMentor & Tutor
Issued by Chicago HOPES for Kids on Sept 2016
Associated with Joseph ViaProtocol/Media Services, Language Services/Translator, Guest Services, Hospitality/Guest Management
Issued by Copa America 2016 Local Organizing Committee on May 2016
Associated with Joseph ViaCo-Founder | VP of Treasury
Issued by FIFA Club | Loyola University Chicago on Oct 2015
Associated with Joseph ViaMentor | VP of Marketing
Issued by Moneythink on Jan 2015
Associated with Joseph ViaVolunteer & Tutor
Issued by Loyola4Chicago | Loyola University Chicago on Jan 2012
Associated with Joseph ViaFinance Coordinator
Issued by Residence Hall Association | Loyola University Chicago on Sept 2012
Associated with Joseph ViaVolunteer & Translator
Issued by Operation Smile on Jan 2010
Associated with Joseph ViaVolunteer & Group Leader
Issued by TECHO | TETO on Jan 2010
Associated with Joseph ViaVolunteer
Issued by CONANCA on Jan 2010
Associated with Joseph ViaVolunteer
Issued by Teletón - Nicaragua on Jan 2010
Associated with Joseph Via
Languages
- enEnglish
- spSpanish
- frFrench
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