Ioana David

Experience

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  Insights by Kantar

  Jan 2013 - Jan 2013

  Market Research Interviewer
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  NN

  Nov 2015 - Jan 2016

  Data Entry Operator
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  NN

  Aug 2016 - Apr 2017

  • Scheduled and prioritized work for the 10-member Data Entry team to ensure same day 100% document digitization; collaborated closely with Underwriting and Policy Services managers to ensure coordination in case of processing delays during peak days • Onboarded and trained new Data Entry team members on NN’s insurance products, client database and operational processes • Guided and assisted field agents with specific client requests or business issues by providing flexibility on standard internal processes, ensuring a customer centric approach to problem solving Show less

  • Data Entry Team Leader Assistant and Policy Services Officer

    Jan 2016 - Apr 2017

  • Performance Marketing Intern

    Aug 2016 - Oct 2016
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  CIEE Council on International Educational Exchange

  Jun 2018 - Sept 2018

  High School Operations & Compliance Coordinator

  ▪ Supported CIEE's event planner to successfully organize the orientation event that hosted over 1,200 international students▪ Coordinated international students' arrival at orientation and interfaced with overseas representatives and host families to ensure students' safe and timely arrival to the US▪ Spent 5 weeks at the orientation venue and worked as liaison ensuring the successful coordination between simultaneous events

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  NN

  Mar 2019 - Mar 2020

  • Applied Design Thinking, Lean Start-up, and Growth Hacking methodologies with the aim of uncovering and developing new markets, customer value propositions, and business models• Owned 5 MVPs over the course of 3 years: co-designed and ran in-depth customer discovery interviews and other problem/solution validation experiments for qualitative and quantitative validation (on-site events, landing pages, Facebook ads, A/B testing) • Led the development of NN’s Innovation Lab fintech platform, NN’s first online sales platform; collaborated closely with specialists and contractors to ensure timely delivery of UX/UI design, IT, legal, and operational requirements • Co-researched and co-designed NN’s business ecosystem; worked closely with the board of investors – CMO, CIO, CEO to drive strategic partnerships and/or M&As to improve the growth of NN’s business and to uncover new markets and customer segments• Fostered a culture of innovation, acting as an internal ambassador to disseminate the innovation process and to increase the adoption rate of Design Thinking and Lean Start-up practices in business-as-usual processes; co-organized and co-ran 4 internal cross functional innovation workshops to train ~80 people• Co-designed and formalized the innovation processes for project ideation, design, validation, and implementation and aligned it with the best practices of NN’s international network of Innovation Labs; co-ran 9 pilots over the course of 1 year to refine the process Show less

  • Intrapreneur

    Mar 2017 - Mar 2020

  • CSR Advisory Board Member

    Mar 2019 - Jan 2020
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  Advanced Sterilization Products

  Jun 2021 - now

  • Global Customer Insights Lead, Cross-Portfolio

    Jan 2023 - now

  • Global Customer Insights Specialist, Terminal Sterilization

    Jan 2022 - Jan 2023

  • Customer Insights Associate, Americas

    Jun 2021 - Jan 2022