Elder Bissiatto

Experience

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  ECC

  Jan 2005 - Jul 2005

  Coordinator

  I used to coordinate team, daily activities and methodology.

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  The In House Catering Company Limited

  Aug 2005 - Jul 2006

  Team leader

  At In House Catering, I was able to plan and coordinate many social events, such as national/international conferences and meetings. Also, I was in charge of managing team and dealing with day by day issues.

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  Seven

  Jul 2006 - Jul 2010

  English teacher

  As an English teacher at Seven I was able to work with different ages and levels. I was responsible for many projects, including workshops, small events, Business English and English for Specific Purposes.

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  HP

  Oct 2010 - Feb 2015

  - Monitor, evaluate, or record training activities or program effectiveness.- Offer specific training programs to help workers maintain or improve job skills.- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.- Develop alternative training methods if expected improvements are not seen.- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.- Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.- Evaluate training materials prepared by instructors, such as outlines, text, or handouts.- Design, plan, organize and direct orientation and training for employees. Show less - Ensure that all running processes inside of Global Service Desk Brazil work according to ISO 20000. - Support leaders with action plans to close possible audit gaps. - Provide weekly updates.- Ensure site compliance to corporate standards through random internal audits. - Drive the efficiency and effectiveness of the incident management process- Produce management information, including KPIs and reports- Maintain the incident management system- Review and audit the process- Ensure that all IT teams follow the incident management process for every incident Show less

  • Training Specialist

    Feb 2013 - Feb 2015

  • Process Delivery Lead/ Incident Manager

    Mar 2011 - Feb 2013

  • Customer Solutions Representative IV

    Oct 2010 - Apr 2011
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  Hewlett Packard Enterprise

  Feb 2015 - Jul 2016

  - Advise and/or implement innovative solutions, modifications and enhancements to training programs- Provide strategic consulting in all aspects related to training- Ensure learning program is in compliance with established policies and procedures- Consult with cross functional project teams, leaders and stakeholders- Prepare and maintain special internal and external reports- Perform miscellaneous training-related duties as assigned

  • Global Training Consultant

    Jan 2016 - Jul 2016

  • Instructional Designer

    Feb 2015 - Jan 2016
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  Atento Brasil

  Jul 2016 - Jan 2017

  HR Business Partner
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  Hyundai Motor Brasil

  Jan 2017 - Aug 2019

  HR Training & Development Specialist
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  Uber

  Aug 2019 - now

  Global Learning & Development Manager

  - Leadership Development: Designed and implemented the Leadership Blueprint, an end-to-end development journey for Team Leads, impacting thousands of leaders worldwide.- Learning Strategy: Developed scalable training solutions aligned with business priorities, empowering leaders to navigate change and drive high performance.- Innovation & Engagement: Leveraged digital learning strategies and gamification techniques (e.g., digital badges for recognition) to enhance engagement and increase program completion rates.- Data-Driven Impact: Partnered with Analytics & Insights to develop performance dashboards, measuring learning effectiveness and aligning outcomes with business objectives.- Stakeholder Management: Collaborate with HR teams, business leaders, and global stakeholders to ensure leadership programs remain relevant, impactful, and adaptable to regional needs. Show less