Luke Howell

Experience

• 

  The fds group

  Dec 2011 - Jun 2014

  At fds my role consists of the following;Carrying out research for projects and help manage them from start to finishConstruction and distribution of marketing materials for both clients and eventsManagement of Social Media within the companyManagement of mail out campaigns and surveysAssist / run the company's monthly networking event The Thursday M+tchManage the company website and the contentResponsible for the promotion of Jo and fds Assist with Project work and on-going work at fds Corporate Finance Services.

  • Marketing and Research Executive

    Oct 2012 - Jun 2014

  • Project Assistant

    Dec 2011 - Nov 2012
• 

  Fujitsu Global

  Jul 2014 - Sept 2016

  As an Out Of Hours Project Control Officer my role consisted of the following;- Production and maintenance of agreed Project tracking documentation.- Progresses monitoring to reduce store deployments 'falling behind' and escalating to the Project Manager / Customer when / where necessary.- Validation of data in the Overnight Report to ensure accuracy and all details included.- Issuing or reports by 7am to agreed D 'List.- Generating and issuing the BAU Call Report to agreed D 'List.- Generating and Issuing Issues Log.- Escalate any issues where applicable to the relevant contact Duty Manager (customer) \ Project Manager.- Validation of CoC (Chain of Custody) from stock shipped reports.- Tracking of stock via logistics portal, escalate any issues where applicable.- Track any reverse logistics where applicable.- Manage a night team to ensure everything goes accordingly, to ensure no late escalations. Show less

  • Service Delivery Coordinator

    Jul 2015 - Sept 2016

  • Project Control Officer

    Jan 2015 - Jul 2015

  • Field Resource Controller

    Jul 2014 - Jul 2015
• 

  Fujitsu Communication Services Limited

  Sept 2016 - Apr 2017

  Service Delivery Manager - Morrisons

  • Work in partnership with the account to be the contact for all service and operational issues.• Manage/drive teams to deliver and exceed client requirements/expectations.• Negotiate key SLA & KPI, managing client expectations around service levels and delivery.• Manage existing SLA’s and KPI’s, working with the teams to create new measures where/when required.• Demonstrate Fujitsu’s performance and lead clients discussion through regular Service Reviews.• Continuously review service performance/delivery and manage Service Improvement Plans.• Partner with Project Delivery to ensure project portfolio is understood and delivery supported to ensure quality of service/customer satisfaction.• Review “support provision” requirements for new implementations ensuring “fit for purpose”.• Identify and implement opportunities to deliver better stakeholder value for Fujitsu.• Manage service risk to ensure all service risks are identified/disclosed/accepted by the customer and manage any mitigating action required/identified.• Forge a strong partnership with the client to ensure delivery of end to end services.• Manage and maintain 3rd party supplier/vendor relationships to ensure alignment with IT/Service strategy, client KPI’s and SLA’s and targets. Show less

• 

  Fujitsu in the UK and Ireland

  May 2017 - Oct 2017

  Service Delivery Manager - Retail & MPS
• 

  NHS Digital

  Oct 2017 - Feb 2023

  • Senior Service Manager

    Feb 2021 - Feb 2023

  • Service Manager

    Nov 2019 - Feb 2021

  • Service Management Practitioner

    Oct 2017 - Nov 2019
• 

  NHS England

  Feb 2023 - Nov 2024

  Senior Service Manager

  Continued service from NHS Digital.

• 

  NHS Arden & GEM CSU

  Nov 2024 - now

  Senior Platforms Operations Manager