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Qiana Willis

Qiana Willis

Food and Beverage Manager

Followers of Qiana Willis189 followers
location of Qiana WillisLouisville, Kentucky, United States

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  • Timeline

  • About me

    Cluster Outside Sales Manager

  • Education

    • Ky Nurses association

      -
      Medical Assistant Pre-Nursing Studies

    • Savannah State University

      2004 - 2008
      Dual Mass Communications/ Mass Media Mass Communications/ Mass Media

      Activities and Societies: Alpha Phi Alpha

  • Experience

    • Holiday Inn Hurstbourne

      May 2012 - May 2015
      Food and Beverage Manager

    • Ramada Plaza Hotel

      May 2015 - Jan 2017
      Guest Services Supervisor

    • Courtyard by Marriott Downtown Louisville

      Jan 2017 - Nov 2018
      Guest Services Manager

    • Courtyard by Marriott

      Nov 2018 - Apr 2019
      Sales Coordinator

    • White Lodging Services

      Apr 2019 - Apr 2020

      • Dual Front Desk Manager

        Sept 2019 - Apr 2020

      • Dual Front Office Supervisor

        Apr 2019 - Sept 2019

    • Conduent

      Jun 2020 - Mar 2023
      Usac Senior Support

      In this role I assisted agents by providing problem solving solutions to customer inquiries, de-escalated hostile situations, assisted Supervisors with training and agent development. Provided coaching and QA assessments to agents to improve overall performance.

    • HHM Hotels

      Mar 2023 - now

      • Outside Sales Manager

        Nov 2023 - now

      • Cluster sales coordinator

        Mar 2023 - Nov 2023

  • Licenses & Certifications

    • Hospitality and Tourism Management

      Florida Atlantic University
      Jun 2020