Eric Vacheret

Experience

• 

  Thales

  Dec 1989 - Oct 1991

  Software engineer

  Design and development of the database interface for HADES nuclear network commandment system.

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  Ask Group (Ingres)

  Oct 1991 - Aug 1993

  Educational Consultant

  Responsible for the Ingres RDBMS training offering. Perform course material design and develop (for this product). Deliver trainings (both standard and customized to meet customer's requirements) and services activities

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  CA Technologies

  Aug 1993 - Apr 2016

  Responsible for all facets of the delivery of Customers & Partners Education in EMEA (in-classroom trainings, eLearning, Content Development). Head-up a team of 7 instructors, supervise 6 other people and manage the external instructors' pool (250+). Annual revenue: $10M, 7000 people trained,15 Education Centers. Ensure adequate delivery capacity in key strategic product areas leveraging both internal and external resources, while managing to budget limitations and deadlines. Optimize delivery processes and ressources utilization to improve productivity, create cost savings. Design the Education delivery strategies and provide direction to the instructional team in order to deliver offerings that maximize customer satisfaction. Manage escalations in a timely manner, including taking corrective action for sub-standard course evaluations. Work with the Curriculum Development team to ensure the courseware development meet EMEA customers' requirement and evolution. Supervise tailored Education projects from start to finish (design, development, delivery, follow-up). Contribute to the digital transformation of the offering.Support the sales team in Education selling. Show less Responsible for the Education South Europe Education Business Unit (France - Italy - Spain - Portugal - Israel). Accountable for bookings/revenue as well as the margin of the region. Annual revenue 3.5M€.Drive increases in bookings, revenue and attachment rates through collaboration with product Sales and Services as well as reaching out to the customer base with the dedicated Education Sales team. Manage a team of 6 Education sales people and supervise 6 other people (coordinators, instructors). Responsible for the coordination of Education delivery and operations. Participate in building the Education strategy for Europe. Proactively seek out and build relationships with third parties to develop the reseller network. Show less Head up the Education department in France. Accountable for bookings/revenue and margin of the French Education business unit (annual revenue around 2M€).Manage a team of 9 people (3 Education Sales, 4 Instructors, 2 Operations). Handle Sales, Delivery and Operations responsibilities. Used to work in close synergy with the product sales team to grow the Education business. Manage customized Education projects from start to finish. Work with the marketing department to promote our offering and organize customer events. Show less Responsible for all aspects of Delivery and Operations of CA France Customer Education department (revenue between 2M€ and 3.7M€ according to the years). Lead a team between 10 and 15 people according to the years (including 7 up to 12 instructors). Hire and manage internal and external instructors (50% of the training events delivered by external contractors). Accountable for the customers satisfaction. Develop the training offering and its evolution (300+ courses in the catalog). Assist the sales team in selling our training solutions. Write down technical/pedagogical responses to bid tenders and perform the presentation. Show less

  • Education Delivery Director, EMEA

    Apr 2012 - Apr 2016

  • Education Sales Director, South EMEA

    Apr 2010 - Mar 2012

  • Director Education, France

    Jun 2006 - Mar 2010

  • Education Delivery Manager, France

    Dec 1998 - May 2006

  • Educational Consultant

    Aug 1993 - Nov 1998
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  Ensae-Ensai Formation Continue (Cepe)

  Dec 2017 - now

  Director

  Ensae-Ensai Executive Education (Cepe) offers high-level trainings for the public and the private sector. The core of the offering consists of trainings in statistics (methods and software), data science, economics and finance. In addition to traditional public and on-demand sessions, Ensae-Ensai Executive Education provides the professionals with a range of certificates (Data Analyst, Data Scientist, Asset and Liability Management …).As the Director, I'm accountable for the P&L, partnerships, offering development and delivery quality as well as sales activity. I’m heading-up a team of 9 people in charge of designing contents, selling trainings and managing customized training plans from the needs assessment to the delivery. Show less