Christopher Hirimeti

Experience

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  HCC

  Jul 2009 - Nov 2009

  Associate
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  ASAP Fluids Pvt. Ltd.

  Jan 2010 - Jan 2011

  Executive

  Duties:• Maintaining of Inventory Reports for Chemicals and equipment's (Generating stock reports, purchase report, goods received Vouchers, consumption report for imported chemicals, etc.)• Looking after Supply chain management and Inventory management.• Responsible for importing supplies and Purchase related negotiations with suppliers.• Issuing Purchase Orders to appropriate suppliers, Ensuring timely material supply.• Coordination with Accounts and Finance Department.• Responsible for day warehouse and operations alongwith space utilization.• Handling day-to-day administration activities in co-ordination with internal / external departments for smooth office operations. Show less

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  DHL

  Nov 2011 - Jun 2016

  Team Leader

  Duties:• Preparing daily workloads for staff & coordinating the daily allocation of work.• Motivating the team to achieve high standards and KPI targets as per SLAs.• Serviced clients from all three region ASAP/America/Europe.• Sucessfully managed 33+ business partner visits from across the globe.• Arranging & chairing weekly team meetings, focusing on targets & achievements. • Creating & implementing Desk Utilization, FTE utilization analysis, team utilization and associate engagement, Quality Audit Documents etc. • Dealing with and resolving problems and issues which arise while maintaining Issue-Error log; using various problem solving tools.• Motivating team for taking new initiatives and implementing it too alongwith continuous updations of SOPs.• Conducting quarterly & annual appraisal sessions of team members. • Helping business partners in Distributing agenda and the training program conducted by them to the Business leads and internal management.• Handling queries/escalations and providing feedback to the management and the processing team. • Conducting Interviews and backfilling the open position• Updating SLA (service Level Agreement).Achievements:• Won “Quarter best performer” award at twice.• Won “Quarter Team” award once.• Reduced 4 FTE + Managed 26 % higher volume.• Successfully initiated and implemented 3 Kaizens projects for process improvements.• Was part of selection team for “Knowledge exchange platform” awards given to promote best practices.• Reduced desk utilization by taking initiative of “Hot-Desking”.• Attrition rate reduction. Show less

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  Amazon

  Jul 2016 - now

  Operations Manager

  • 9 yrs work experience with 7 yrs of people management.• Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources.• Has managed critical operational processes, with SLA responsibility. • Strong analytical, mediation and problem resolution skills.• Track record of employee development (including an emphasis on selection and retention).• Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.• Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.• Good written and oral communication skills• Interacts with multiple stakeholders to communicate on operations and also represent data/ metrics information• Owns/ Drives development of external/internal communication reports etc• Ability to represent data and communicate effectively to handle escalations• Drive weekly or monthly discussions with Stakeholders and influence decisions for the process with data• Analyzes Data and is responsible for highlighting gaps, recommends solutions and drives and influences decisions• Manages escalation/resolves complex tickets including non-standard tasks• Responsible for Operational Reporting to senior management/ stakeholders at Process level• Drives completion of work allocation for the function/ process independently• Prioritizes metrics to meet operational goals assigned at process level• Participate in onboarding process.• Act as Mentor or coach and contributes to associate growth • Develops training content for functional onboarding• Trains new hires• Expert and secondary contact for process issues/ escalation/ coaching• Demonstrates understanding of performance and leadership bar and effectively applies to hiring decisions Show less