
Gianluca Viola
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About me
Head of Customer Delivery at Telsy
Education

High School "S.Dorotea"
1990 - 199560/60 Scientific Degree
Sapienza Università di Roma
1995 - 2002Graduated with Honors Telecommunication EngeneeringThe thesis work has been done during an Internship in "Radio Development Systems - Technology and Industrialization sector TIM S.p.A.Thesis title: Analysis of the load of GSM radio interface signaling and identification of a model for the evaluation of the performance of network equipment BSC
Experience

TIM
Sept 2002 - Sept 2003InternshipManagement and development of data Communication Network (DCN), the IP network to support services and applications of third generation (3G) of TIM. Definition of the architecture and configuration of Operations Support Systems (OSS) for the network Multiservice Access Network (MAN) TIM.

VP Tech
Jan 2004 - Dec 2004Junior Consultant- Design, implementation, testing and delivery of solutions for strong authentication through the authentication protocol EAP-SIM, for access to the Work Station (fixed and mobile), the corporate network (locally and remotely), to web services intranet and a secure email service.- Design, implementation and testing of solutions of strong authentication through the use of digital certificates for authentication installed on Workstations (EAP-TLS), for access to the corporate intranet

Value Team S.p.A.
Jan 2005 - Apr 2012Management and evolution of the enterprise platform of identity and access management, which realizes the centralization and management of the users application and implements the mechanisms of access control in embedded computing systems. This infrastructure integrates a hundred applications / business platforms and enables management of hundreds of thousands of accounts. The project involved the definition of the development platform of I & AM with simultaneous revision and updating of project documentation as required by the business models. Show less - Definition of a strategy for the integration of applications of fixed and mobile telephony in the processes of IT security, with the objective of minimizing the risk of security in transition. Implementation of studies for the analysis and management of information security risk, in order to assess the level of risk faced by each business asset and identify how to manage.- Design, implementation and testing of a gateway encryption for the realization of a solution of secure messaging by sending encrypted SMS to mobile terminals. Show less
Senior Consultant
Sept 2010 - Apr 2012Senior Consultant
Apr 2010 - Aug 2010Senior Consultant
Apr 2007 - Mar 2010Consultant
May 2006 - Mar 2007Consultant
Jan 2005 - Apr 2006

NTT DATA Italia
May 2012 - Jul 2020Management phase of ICT Risk ananlysis defined within the Security Management Model adopted by the IT Security function, derived from the standard ISO / IEC 27001: 2005. As part of this phase is realized:- The management of requests for customer engagement from the lines, in the face of industrialization of a new system or introducing changes to systems already in operation, and the start context of the analysis of the risk related to them.- The definition of critical asset logical subject to risk analysis, based on the classification of business processes supported (TMF framework / eTOM), the classification of the types of data processed in relation to the categories relevant to compliance (eg. Measures Guarantor Privacy , PCI-DSS), the evaluation of the impacts of business arising from the possible loss of the security features of the data processed.- The definition of security requirements arising from compliance aspects and the business context. Show less
Associate Manager
Mar 2019 - Jul 2020Senior Consultant
Feb 2018 - Feb 2019Senior Consultant
May 2017 - Apr 2018Senior Consultant
Jun 2015 - Apr 2017Senior Consultant
May 2012 - May 2015

Telsy
Jul 2020 - nowEnsure the coordination of projects and the related implementation of cryptography and cybersecurity solutions, as well as the related post-sales technical assistance and customer support. The Function also ensures the provision of ICT risk management services in conjunction with the competent TIM Functions. Governance of complex Cyber Security projects for companies of the TIM group and enterprise customers Support of a leading Telco company in the adoption of the ICT Risk Management process for critical systems.
Head of Customer Delivery
Jun 2024 - nowCyber Security Service Manager
Jun 2021 - Jun 2024Cyber Security Specialist – Governance
Jul 2020 - May 2021
Licenses & Certifications

BS ISO/IEC 27001:2013
BSINov 2014- View certificate

Certified Information Security Manager® (CISM)
ISACAMar 2024
Languages
- enEnglish
- itItalian
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