Pauline A.

Experience

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  Energywatch

  Dec 2002 - Jun 2009

  Records Manager

  Transition Records Manager - Consumer Focus (Formerly Engerywatch),- Produced corporate records management policy documents and best practices guidelines.- Provided advice and training in records management practices and procedures including, Data Protection, and Freedom of Information.- Coordinated the new publication scheme 2009 requirementsRecords Manager – Energywatch, Westminster Nov 04 – Sep 08 - Project managed the upgrade and rolled-out the HP TRIM system.- Assisted in the implementation of EDRM system ready for FOIA 2005.- Planned and delivered an organisational records management training programme and quarterly awareness training relating to DPA and FoIA.- Managed TRIM system, supported and trained users; and updated corporate records management policies and practices, including managing the knowledge within the EDRM system and updated procedures and guidelines. - Produced archiving and disposal management programme in preparation for office closure.IT Administrator – Energywatch, Westminster Dec 02 – Oct 04- Project managed and delivered the RNID telephone system in compliance Disability Discrimination Act (DDA), and achieved a special bonus for originality, determination and successful completion of new tasks outside the role profile.- Re-organised and developed a more efficient file storing structure.- Developed a procurement and budget database for IT department.- Identified and developed an effective knowledge management solution for electronic records. Show less

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  Consumer Focus (formerly Energywatch

  Sept 2008 - Jun 2009

  Records Manager

   Provided advice and trained staff in records management practices and procedures including, Data Protection, and Freedom of Information. Coordinated works to publish corporate information in compliance with the new publication scheme 2009 requirements. Project managed the upgrade and rolled-out the HP TRIM system. Administrator of corporate electronic document records management system - HP TRIM system, and trained users. Project managed and delivered the RNID telephone system in compliance Disability Discrimination Act (DDA), and achieved a special bonus for originality for determination and successful completion of new tasks outside the role profile. Show less

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  Training Development Agency for Schools, Manchester

  Sept 2009 - Mar 2011

  Information Manager

  Organisation relocation preparation - Accountable for the overall management of, development of the policy and guidance in relation to TDA’s electronic records system, and to provide support to staff in using the EDRM system effectively and efficiently; and included: - Trained and coached staff – ensured all staff understood the purpose, functionality, file plan principles and how to use Wisdom routinely.- Special projects –negotiated and facilitated the transfer of business records from local storage environments to the corporate records management system.- Coordinated maintenance and development work of the EDRM system with internal/external parties; to ensure effective services with minimal business disruptions. - Helpdesk support – responded to staff queries and requests within 2 hrs SLA.- Managed, trained and recruited records management champions. Show less

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  London Development Agency

  Jul 2011 - Dec 2011

  Records Officer

  Prior to organisation's closure. Reviewed its records to be either archived, destroyed or retained with Greater London Authority.

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  Wandsworth Borough Council

  Oct 2012 - Mar 2013

  Information Management Officer

  Provided support and guidance to the Council departments in relation to FOI and SAR requests. Duties included:- Dealt with over 650 FOI requests in six months.- Drafted correspondence in response to enquiries.- Logged and distributed new FOI and SAR requests for information across the Council’s departments.- Progressed and chased responses to DPA and FOI requests across all Council department and Services.- Advised and assisted departments related to FOI exemptions. - Collected information from variety of sources. Show less

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  Harrow Council

  Apr 2013 - Dec 2013

  Business Information Officer

  Responsible for the action and reduce the back log of unprocessed FOI & DPA requests.- Reduced overdue request in six months.- Introduced a log book to record, monitor daily actions of new and overdue FOI & DPA requests. Produced weekly performance reports.- Developed knowledge of Council’s in-house records management system: icasework to add new SAR & FOI requests.- Successfully managed and coordinated tasks with various departments and senior officers collating the information. Successfully monitored timelines between the data retrieved, prepared letters and management approval to ensure the Council meets its obligation under the FOIA.- Liaised with external representatives from Council boroughs, Metropolitan Police and other Government departments in relation to subject access information; delivered responses using a secured process. Show less

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  City of London Police

  Dec 2013 - Mar 2015

  Information Access Officer

  Contributed and supported the Police Force’s Information Management strategy, policies and compliance with statutory requirement under FOIA, DPA and EIR. Responsible for responding to requests from the public.- Logged and acknowledged both FOI and SAR requests.- Liaised with a Central Referral Unit to manage risks on sensitive and national important issues.- Co-ordinated and liaised with internal departments to retrieve data.- Drafted replies where no issues and exemptions applied.- Exemptions most used s.12, s.30, s.31 and s.40. Show less

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  Hackney Council

  Jun 2015 - Mar 2016

  Information Management Officer

  Information Management Officer Project managed the transition of ALMO Hackney Homes’ (Housing non-profit company) documents to Hackney Council’s corporate electronic document management system (EDRMS). Successfully achieved the operational of 53 team file plans within council’s eDOCS system by 1st April 2016.  Managed multiple, conflicting priorities and met deadlines. Successfully established and maintained strong business relationships with service managers and stakeholders by regular meetings of project progress, providing advice and where necessary re-negotiate tasks. Procured a third party training provider within budget of £80K. Successfully completed a comprehensive risk and impact assessment, and evaluated five companies and recommended the contract with Happy Ltd. User feedback, 8/10 praised Happy Ltd for future training. Organised training sessions for 700 plus employees. Successfully arranged set up of three training facilities, IT equipment, training schedules and on-site support at 14 locations.  Implemented new folders in eDOCS and arranged the closure existing shared drives. Successfully worked with internal teams and coordinated and scheduled the build of file plans and security permissions. Show less

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  Royal Borough of Kensington and Chelsea

  Aug 2016 - Oct 2016

  Information Governance Manager
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  Hammersmith & Fulham Council

  Nov 2016 - Mar 2017

  Senior Information Manager
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  Camden Council

  Jun 2017 - Dec 2017

  GDPR Project Manager
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  Westminster City Council

  Jan 2018 - Mar 2018

  GDPR Project Manager
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  Ambassador Theatre Group

  Mar 2018 - Jul 2018

  GDPR Project Manager