Angel Dimitrov

Experience

• 

  Wincanton

  Mar 2005 - Jan 2011

  Client Service Manager

  Key Achievements:• Presented an exemplary standard of client support and built key relationships through developing strong professional client engagement skills• Provided clear solutions and administrative support for major account (Kellogg’s)Responsibilities:• Maintained a direct link between client and company, ensuring customer satisfaction and business growth • Managed operations though an in-house reservation system in a highly time-sensitive and fast-paced environment Show less

• 

  Golden Pages

  Jan 2011 - Jan 2016

  Inside Advertising Sales Consultant

  Key Achievements:• Highest performing telesales consultant for two consecutive years (2008-2009)• Highest performing new business development consultant (2009) from referrals with 87% conversions • Exceeded acquisitions target (25%) for three consecutive quarters (2008)Responsibilities:• Secured new customers and existing customer retention through delivering successful online advertising solutions• Actively participated in leading new business development • Worked with a variety of clients: from SMEs to PLCs including but not limited to CRH, VHI, and Irish CementCustomer retention and support of their changing advertising needs.Acquisition Target of 25% overachieved for 3 consecutive quarters in 2008. Overall Target of 106% achieved in 3 consecutive years.Follow up of the leads and new business development through cold calling. New Business Target overachieved by 17% in 2006 and 15% in 2008.Best Performing Telesales Consultant in 2007 and 2008. Awarded Top Performing New Business Development Consultant from Referrals in 2009 with 87% conversions. Show less

• 

  FCR Media UK & Ireland

  Jan 2016 - now

  Key Achievements:• Highest performing account manager in E-Commerce web solutions - from agreeing deal to project completion.• Highest performing account manager (2019) in digital solutions retention with 115% target achievement • Highest retention rate in the company with 90% on new business customers acquisition employing Google Ads solutions • SEO Project Lead / Subject Expert – product development , focused on adapting to new insights from client & market , implementation Responsibilities:• Ensuring quarterly milestones and annual targets are not only met but exceeded through managing and accurately forecasting sales• Website development through SEO, Google AdWords, Social Media and Chatbots Implementations.• Client relationship management with key decision makers, ensuring client satisfaction and retention Show less Key Achievements:• Highest customer satisfaction/revenue retention for two consecutive quarters• Highest performing new business development team from referrals with 57% conversion rate• Highest performing acquisitions team (2009) with a 16% target exceed Responsibilities:• Monitored and motivated a team of consultants and ensured excellent performance to increase revenue growth• Maintained quality standards on new and existing products through effective service delivery management • Communicated online solutions implementation with internal divisions Show less

  • Senior Account Manager - Field sales, Digital Solutions and Customer Success

    Jan 2017 - now

  • Telesales Team Lead

    Jan 2016 - Mar 2017