Emily Hernandez

Experience

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  Jack in the Box

  Jan 2019 - Mar 2019

  Fast Food Team Member

  - Provided a positive customer experience with friendly and courteous service - Mastered POS system to quickly place orders and complete transactions - Lifted and moved up to 50 pounds of inventory- Worked graveyard shifts - stood up for extended periods - Sanitized work stations and restocked supplies for the next shift

• 

  Yoshinoya America

  Aug 2019 - Apr 2022

  Crew Member

  - Greeted customers, took orders, suggested promotions, and completed transactions- Maintained quick service in a fast-paced environment through teamwork and communication- Sanitized and cleaned working environment by complying with procedures, rules, and regulations - Operated cash register and kept documentation of sales, coupons, and cash drops

• 

  Shef

  Apr 2022 - Oct 2022

  Operations Coordinator

  - Received, counted, inspected, organized, and distributed orders- Troubleshot order and delivery issues- Effectively communicated with clients about their experiences to help make improvements- Provided clients with necessary resources and updates about the platform

• 

  Coastline Resources., Inc.

  Jul 2022 - Sept 2022

  Clinical Coordinator

  - Registered patients and logged samples for COVID-19 testing- Set up and broke down COVID testing site- Kept track of inventory and supplied COVID test kits to nurses and staff- Provided courteous customer service to patients asking for additional information

• 

  Reliant Urgent Care & Occupational Medicine

  Oct 2022 - Apr 2023

  Care Coordinator

  - Effectively communicated with patients, providers, and staff to provide accurate, timely, and responsive information- Optimized provider schedules and patient satisfaction with efficient scheduling- Ensured availability of treatment information by retrieving and updating patient records- Verified financial records and collected patient charges while filing and expediting third-party claims- Maintained compliance with HIPAA and other organization and government regulations

• 

  NILOUFAR ILANI MD

  Nov 2023 - now

  Front Desk Receptionist

  - Answer phone calls, schedule appointments, and manage patient inquiries- Maintain patient records and update information in the system- Handle incoming and outgoing mail, emails, and faxes- Perform general administrative tasks such as filing, scanning, and data entry- Provide excellent customer service and address patient concerns or complaints