Steven Nguyen

Experience

• 

  Honeywell Process Solutions

  Jul 2005 - Jun 2007

  Applications Specialist (MES)

  • Developed and maintained the change management procedures for the Standard Operating Environments (SOE) of the Information Applications at the Alcoa refineries located around the world• Provide planning and scoping for Upgrades, Disaster Recovery and testing of the following application servers:o Oracle Servero Data Historian (Honeywell PHD)o Application Server (Honeywell BizCalc Manager, Alarm Management)o Web Server (Honeywell PlusPack)• Deployed physical hardware to the sites including racking, cabling and configuration of tape backup facilities (NAS)• Created detailed deployment documentation to be implemented by users on site. This was a step-by-step procedure that could be implemented by anyone on site with the correct access level• Created test scripts to be executed across multiple testing platforms to ensure thorough testing and minimize any potential issues when deploying. This covered multiple scenarios including different hardware and software versions to ensure complete compliance and compatibility when upgrading• Research and test new methods for improving the deployment time and quality. This included:o Developing detailed Base Images that could be deployed on any hardware without driver issueso Creating automated installation scriptso Utilizing remote desktop tools to save costs and time when deploying remotelyo Used VMWare to minimize hardware constraints during Pilot and Design• Provide global level 2 support to sites in Spain, Australia, Brazil, Suriname and Jamaica responsible for analyzing issues and resolving issues to meet the Service Level Agreements Show less

• 

  Micromine

  Jul 2007 - Jul 2011

  • Provide technical design by defining the communications flow between the devices on the network and the required hardware specifications to ensure quality and accurate data• Created reporting specifications based on the requirements of all stakeholders • Defined and managed the project schedule and created work packages to be delivered by the different teams, where:o Development team would be responsible for the delivery of any defects and enhancements required for the projecto Reports team would be responsible for the building of the management reports required to support the systemo Implementation team would be responsible for the building and testing of the systems both off-site and on-site• Create new business process maps to define interaction between the different users and the system• Performed stakeholder engagement with the client representative to ensure there was buy in and responsibilities assigned to the key stakeholders• Defined the training schedule and worked with the client to manage the training to ensure the proper users were trained• Managed the team responsible for Post Deployment Support by ensuring that key metrics were met with respect to Service Level Agreement as defined in the business requirements Show less • Product Specialist responsible for the delivery of a Customizable Fleet Management and Mining Control System to clients globally (Australia, Canada, USA, Africa and Russia)• Key clients included Kinross, Newmont, Barrick Gold, Newcrest, BHP Billiton, Rio Tinto, Xstrata (Glencore) and Fortescue Metals Group• Learn about the different mining processes and techniques to define the business and functional requirements for different clients and operations by identifying the key stakeholders that the solution may impact• Identify the appropriate features that would best meet the client’s requirements from the primary product suite, including:o Automated technologies for tracking production equipment and personnel • RFID tags• GPS tracking and GIS integration• Mobile (tablets and computers)• Wireless networkso Data Logging tools for tracking extraneous data• Downtime maintenance and scheduling• Manual production tracking for contractor equipment• Identified and managed any gaps in the existing product that would require enhancements to meet the client requirements Show less

  • Pitram Specialist Team Lead

    Jan 2010 - Jul 2011

  • Pitram Specialist

    Jul 2007 - Dec 2009
• 

  Accenture

  Aug 2011 - Jun 2014

  • Implemented change management processes by modelling the Business Processes around planning and production to meet the new requirements through new Standard Operating Procedures and Work Instructions• Part of the client engagement team responsible for addressing stakeholder concerns and ensure system accountability of each site and department• Managed defects and functionality based on priority and impact to cost and schedule to ensure on time delivery by the software vendor• Contributed to the Cutover (Go-Live) strategy to cater for a 4 day production system outage which involved shutting down the existing systems, upgrading of the systems and go-live and data recovery of the new systems• Deliver status reports throughout deployment outlining key tasks and tracking as per the project schedule• Contribute to future planning to ensure that the design and architecture of any new or existing downstream and upstream systems did not have a negative impact on SAP• Developed and delivered the transition to business program to ensure continued success of the project • Provided support to the business to analyze and resolve technical and data issues during post go-live warranty phase Show less • Responsible for complete system development lifecycle (SDLC) of a custom tool for integration between Operational Business Systems and SAP• Set up workshops and interviews with stakeholders to elicit requirements• Developed Business Requirements and Functional Requirements Documentation for application development by working with the key stakeholders• Defined interface specifications and requirements in XML for IBM WebSphere• Created and delivered custom training modules for User Training of the new systems• Created and executed the test scripts to be used in the Unit, Integration and User Acceptance Testing phases• Performed data recovery and validation post go-live to ensure the new systems were working as defined• Developed and reverse engineered SQL queries to perform data analysis and data validation tests• Responsible for managing enhancements and defects post go-live by prioritizing and ranking the issues based on impact to the business, cost, time and sustainability Show less

  • Manager - Resources Group (Business Systems Integration)

    Sept 2013 - Jun 2014

  • Consultant - Resources Group

    Aug 2011 - Aug 2013
• 

  Architech

  Jul 2014 - Apr 2016

  Technical Business Analyst

  Requirements elicitation and defining system functional requirements for a large scale business transformation project.

• 

  BHP

  May 2016 - now

  • Principal Technology Operations Readiness (RTP)

    Sept 2022 - now

  • TROC Superintendent Systems and Reporting

    Oct 2020 - Sept 2022

  • Production Systems Specialist

    May 2016 - Oct 2020