Janani Armugam

Experience

• 

  Oakwood Hotel & Residence Kuala Lumpur

  Mar 2019 - Nov 2019

  Sales Coordinator

  - Assist all the administration works and reports for the sales department- Prepare event orders, proforma invoice and quotations for the potential clients- Handle phone enquiries and conduct house tour for walk in guests- Create and manage company profiles on the Suite8 system- Compile and maintain customer databases- Follow up on sales quotations- Gather materials and assemble information packages (e.g brochures, sales kit)

• 

  Scicom MSC Berhad

  Sept 2020 - Dec 2021

  - Identify customer needs and helps to resolve their issues and inquiries by probing on the issue faced- Assist the customer on the new features introduced in the ecommerce platform- Provide concise information to the customer and ensure that the solution provided clarifies the problems faced by the customer- Attend to the aging and backlog cases and provide an accurate solution for the cases and attempt to solve the case in a timely manner- Act as a floor support to the newly joined agent and assist the agents to attend the customer enquiries - Brief the newly joined agents in the team on the KPIs required for the chat team agent and to attend any questions raised on the KPIs Show less

  • L2 Logistics Agent (Shopee Project)

    Sept 2021 - Dec 2021

  • Customer Service Executive (Shopee Project)

    Jul 2020 - Sept 2021

  • Elite Backlog (Shopee Project)

    Sept 2020 - Jan 2021
• 

  Agoda

  Dec 2021 - now

  - Handle support tickets from Partners and Market Management team- Meeting individual KPIs and team goals and following procedures - Handling booking related inquiries from Guest, B2B, Supplier and Hotels through Chat, Call and Email- Adhoc projects assigned by Team Manager- Take part in Focus Group Discussions for UAT flows

  • Fraud Prevention Specialist

    Oct 2024 - now

  • Accommodation Service Support

    Jan 2024 - Oct 2024

  • Peer Mentor

    Dec 2023 - Sept 2024

  • Customer Experience Specialist

    Dec 2021 - Jun 2024