Prabakaran Vetrivel

Experience

• 

  Precot meridian Ltd (Kerala) as a vendor of Lashtech solutions

  Apr 2013 - Jul 2015

  IT Technical Support Engineer

  Roles and Responsibilities: Responsible for Planning & Maintaining IT infrastructure,Responsible for IT assets management,Managing & Administrating multiple domain and AD accounts,Installing and configuring DHCP Client/Server,Configuring & Troubleshooting of Thin clients, Desktops & Laptops,Backup and Recover Data from Dead PC's,Worked with end users resolving their software and hardware issues in efficient mannersMaintaining all the systems up to date with patches and security fixes,Troubleshooting Active Directory replication problems.Creating standard process for group policy deployment & Active Directory users, Implementing and administrating DNS and DHCP,Experience in Remedy, Service now and various ticketing tools,Installing Outlook, Lotus Notes, VoIP, Cirrato Printer, Scanner and Antivirus,Troubleshoot LAN, Switch, Router, CCTV, and EPABX Proxy Servers. عرض أقل

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  Dell International Services

  Jul 2015 - Aug 2016

  Technical Support Analyst

  Roles and Responsibilities: Providing technical hands-on capabilities with installation and configuration, remote monitoring, Installing, Configuring and troubleshooting technical issues on F5, MyApp VPN's.Troubleshooting AD account, Share drives, Air watch and Mobile iron-related issues.Well experience in cloud AD support (ARS Tools, Admin IDM, and IDM & One AD migration)Working with Citrix XenApp and various business applications among GE business.Installing and configuring the software’s peripherals, components and drivers.Working with Remedy, SNOW, Server smart card, RSA tokens, Cirrato Printers, Mobile Iron, Air watch and various application environment.Assisting end users in utilizing new and existing technology options in GE.Managed more than 1lakh assets (Laptops, desktops and printers) of various GE business from ASPAC, EMEA and ANZ locations through remote support.Assisted with training events like equipment and application breakdown response.Provided end user training on various programs and procedures (Cisco jabber, WebEx etc.)Outstanding grasp of Windows XP, Windows 7 & Windows 8.1.Excellent in drafting, generating reports of day to day procedures.Administration of MS Exchange Server 2003/2000, 360, and RSA smart cards,Identifying and suggesting possible improvements on process, procedures and systems. عرض أقل

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  CenturyLink

  Aug 2016 - Jun 2018

  Network Operations Center Engineer

  Job Responsibilities: 24*7 monitoring of IT infrastructure/applications,Act as a primary interface to business customers for all IT support issues,Following incident management and resolution of L1 & L2 issues within a Managed Services environment, Expertise in managing Wintel, UNIX and Network devices.Key Contributions:Monitoring network systems including telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications in Datacenter environment, Configuring Windows servers, active directory, GPO, DHCP, DNS and networking concepts (configuring switches, routers, and firewall will be added advantage),Support and administration of Microsoft Active Directory environments,Creating & maintain technical documentation to sustain NOC daily operations & planning, Experience in Anti-Virus and Anti-Spyware software deployment & troubleshooting,Knowledge on virtualization environment like Hyper-V, ESX, XEN Server, VMware etc,Experience in patch management (WSUS/SCCM/SMS etc.)Preparing RCA for Problem tickets / Major Incidents,Identifies and prioritizes incidents according to impact, business requirements & policy and documenting all actions according to procedures,Experience in IP Center V3 and IP Automata,Strong understanding of ticketing tools and monitoring tools,Work with Telecommunication Service Providers to resolve escalated circuit problems for resolution, Basic knowledge in routers, firewalls & switches, Basic knowledge of UNIX /Linux, HP-Ux, Shell scripting on Sun Solaris. عرض أقل

• 

  Qatar Airways

  Jul 2018 - now

  OpenText Monitoring Expertise: Skilled in working with various OpenText products including OBM, NNMi, and SiteScope, providing customized monitoring solutions for critical applications, networks, and servers.Operational Task Management: Handle and deliver critical monitoring solutions for various teams such as operations, applications, and database. Expertise in crafting tailored solutions for advanced requirements and systems that fall outside standard bundles or management packs.Cloud Platform Expertise: Work's on cloud modules from Azure, GCP, Nutanix, and Fortanix, focusing on ongoing migrations, monitoring configurations, and integration projects.Oracle ExaCC Cloud & DB Monitoring: Expertise in Oracle ExaCC Cloud monitoring solutions, like advanced ASM monitoring, and database performance tracking. Developed high-end solutions for DB availability monitoring, TB-level monitoring, and performance graphing. Integrated OEM with OBM for comprehensive monitoring.Custom Integration Solutions: Developed out-of-box integration solutions with tools such as Prometheus, OEM, GCP, Cisco Intersight, and SCOM. Provided high-end monitoring capabilities, expanding beyond the existing capabilities of typical management packs.Custom OBM Toolbox: Developing a high-level OBM toolbox for operations and application teams, featuring advanced operational handling functionality and enhanced security through pyarmor and hashing algorithms.Automation & Custom Applications: Building automation tools using Python, Flask, Java, CSS, HTML, and JavaScript to streamline processes and automate routine tasks.AI and ML Integration: Working on the advanced integrated AI/ML technologies to enhance the monitoring systems’ ability to predict issues, improve real-time alerting, and optimize system management. عرض أقل Micro Focus OBM Implementation: Expertise in designing, developing, testing, and implementing OBM solutions.Proficient in setting up monitoring systems and onboarding nodes and devices.Skilled in deploying OM agents (OA 12.x) and troubleshooting agent issues.Experienced in migrating nodes, policies, and elements from legacy OMU/OML versions to OBM.Ability to create Aspects, management packs, and configure auto-assignment rules.Proficient in developing and customizing monitoring policies, including logfile, threshold monitors, and SNMP Trap.Experienced in setting up event correlation rules (SBEC/TBEC) based on operational needs.Strong understanding of alert management and logs for IT systems, servers, storage, networks, and databases.Skilled in configuring threshold levels for monitoring disk space, processes, and services.Expertise in deploying OBM management packs for various monitoring needs.Proficient in integrating OBM with ITSM, Sitescope, NNMi, ASM, and other systems.Ability to fine-tune OBM solutions for accurate incident reporting.Strong troubleshooting skills for performance and operational issues with the OBM platform.Experienced in providing ongoing operational support, including upgrades, defect fixes, and process changes.Proficient in defining systems strategy, developing system requirements, designing, prototyping, and testing custom technology solutions.Experienced in managing and administering OBM/NNMi, NPS, and Sitescope applications. عرض أقل Responsible for the design, support and maintenance of a large monitoring infrastructure,Participate in 24x7 on call rotation,Design, implement and maintain a comprehensive monitoring solution,Administrative experience in Microfocus OBM, System Centre Operations Manager (SCOM) and HP Operations Manager monitoring tools,Knowledge in configuring custom integration modules to integrate various vendor applications,Experience in CMDB Discovery, integration, data enrichment and reporting modules,Experience in developing small web applications and writing automation scripts using VBScript,Responsible for the health of enterprise monitoring tools and infrastructure such as: Application Performance Management, Network Node Manager I, Operations Agent, Operations Bridge Reporter and Site Scope.Expertise in configuring DB’s (Oracle, MSSQL, Postgres, MySQL) and Application monitoring through scripts on both windows and Linux based servers,Experience in creating and implementing various policies related to Applications, DB’s, Servers and Network devices with custom and base level monitoring.Working with highly available, secure monitoring infrastructures and good experience in handling various switch over activitiesProficiency in diagnosing complex technical problems and providing detailed analysis and recommendingStrong knowledge in Windows, UNIX, Network and Database environment.The ability to write maintainable code in modern interpreted languages (VB.Net, PowerShell, etc.)Working knowledge of ITIL process and supporting procedures,Monitors the ticket queue (Incidents, Changes, Problem, ITService Requests), works on the tickets to ensure timely resolution of tickets.Document all actions in accordance with standard company operational policies and procedures. عرض أقل Accountable for 24/7 support of core infrastructure,Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams,Deploy and maintaining server & network systems configuration,Monitoring services as part of a proactive approach to server and system maintenance.Good knowledge in IBM SAN with Auxiliary and Master volume controllers,Experience in Deploying various airline application through Run-deck and manually over application servers.Managing airline application traffics from primary and secondary Data center.Accountable for Tire 0, Tire 1, Tire 2 outages until resolution and finding RCA,Coordinating with application and Ops team to fix critical outages,Following up with standard ITIL procedure to fix the issue permanently with RCA,Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact,Document all actions in accordance with standard company operational policies and procedures,Supports multiple technical teams through 24x7 operational environments with high up-time requirements.Provides support for operations to resolve critical issues quickly,To manage servers, including database, applications and backup servers and their associated operating systems and software.Analyzing failures to decrease outages and interruptions on Priority applications, Responsible for completing daily and monthly status reports on production, application performance and process flow,Monitoring each Applications for availability, and report any problems along with a fix plan,Works with operations and engineering teams to perform incident root cause analysis.Working with various application servers’ technology (Apache Tomcat, Jboss, IIS, etc.),Works with various support functions that has been handed over to NOC, عرض أقل

  • Technology Service Controller - Enterprise Monitoring System

    Oct 2023 - now

  • Technology Service Systems Engineer - Enterprise Monitoring System

    Apr 2022 - Oct 2023

  • Technology Service Engineer - Enterprise Monitoring System

    Mar 2020 - May 2022

  • IT Operations Supervisor - Network Operations Center

    Jul 2018 - Mar 2020