Talar Kechichian

Experience

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  Yerevan Brusov State University of Languages and Social Sciences

  Jan 2015 - Dec 2017

  Event Coordinator
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  Birthright Armenia | Դեպի Հայք

  Jun 2016 - Oct 2017

  Sales And Marketing Specialist

  • Proactively identify and connect with potential volunteers who align with our organization's mission.• Utilize compelling communication strategies through various channels to engage and inspire individuals to join our volunteering programs.• Personalize outreach efforts, highlighting the meaningful impact volunteers can make based on their interests and skills.

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  Ghoghanj NGO

  Oct 2016 - Nov 2017

  English Second Language Instructor

  • Providing the proper support and guidance to children who need to excel in school, and become self-confident and respectful young adults.• As an English language instructor, supporting at-risk students by creating a safe and inclusive learning environment, identifying individual needs, offering personalized mentoring, integrating life skills development, and collaborating with parents/guardians.• Providing the proper support and guidance to children who need to excel in school and become self-confident and respectful young adults.• Mentoring more than 110 "At-Risk" students who come from hardworking single parent households, refugees or from socially dysfunctional families, helping them grow and prosper during their school-age years. Show less

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  SOLIDARITE PROTESTANTE FRANCE ARMENIE

  Jan 2017 - Jul 2017

  French Second language instructor
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  Best Western Hotels & Resorts

  Apr 2018 - Nov 2018

  Chief Concierge and Guest Relations

  • Extend a warm and friendly greeting to each guest, ensuring that their wants and desires are met with the highest care throughout their stay.• Create customized recommendations for great dining experiences, compelling entertainment, and spectacular local events and activities based on each guest's particular tastes.• Artfully handle and resolve any guests' problems or complaints, leaving them confident and thrilled with their entire experience.

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  SRVR, LLC

  Feb 2019 - Nov 2019

  Customer Service Specialist

  • Handle Inbound Calls: Receive and manage incoming calls from customers requesting assistance, service enquiries, billing questions, technical issues, and general support.• Troubleshooting: Diagnose and address technical difficulties relating to phone services, internet connectivity, or other issues that consumers may have, guaranteeing rapid and efficient answers.• Billing and Payments: Assist clients with billing queries, payment processing, and resolving disputes relating to charges or billing issues. Show less

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  Ramada by Wyndham

  Mar 2019 - Mar 2020

  Front Desk and Guest Relations

  • Contributed to the hotel's positive rating by delivering perfect service, ensuring guest satisfaction, and encouraging return visits.• Delivered personalized concierge services, catering to guests' specific requirements.• Proactively informed and enrolled guests in the loyalty program, explaining the benefits.• Became the go-to approachable person for guests, offering exceptional guest relations services.• Skillfully resolved guest issues, ensuring their complete satisfaction and loyalty.• Exhibited Strong Operational Acumen, effectively coordinating across many departments as needed to guarantee seamless workflow and project success.• Successfully managed multiple departments within a busy hotel environment, overseeing operations, optimizing performance, and ensuring guest satisfaction Show less

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  Maurice Ward & Co. Kft.

  Mar 2020 - Sept 2021

  Route Development Sales Representative

  • Proven track record of establishing and nurturing profitable overseas partnerships with freight forwarding agents, customs brokers, and logistics companies.• Utilized a variety of databases, networking strategies, and online platforms to collect lead information.• Contacted leads for the first time on the phone, via email, and through other means of communication.• Clearly stated the advantages of our services and developed pitches to meet the needs of particular prospects.• Worked along with the business development team to guarantee a smooth transfer of eligible leads.• Adept at resolving disputes and fostering long-term, trustful relationships with overseas partners.• Submitted regular activity and results reports, including daily call reports, weekly work plans, and monthly and annual territory analyses.• Proficient in maintaining customer databases and delivering quick responses to inquiries via email and phone.• Consistently met and exceeded targets while ensuring excellent customer service.• Successfully expanded the company's network of overseas partners, contributing to overall business growth. Show less