Vikas Gupta

Experience

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  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Aug 2018 - Sept 2019

  Customer Service Associate

  Worked in an International Chat Process. Handled Amazon North American customers via chat (the process is called NA-MU (North America-Message Us)). Job responsibilities included:- Communicate correctly and clearly with all customers- Demonstrate the ability to empathize with and prioritize customer needs- Compose a grammatically correct, concise, and accurate written response- Understand the customer issues and provide resolution without distraction- Resolve customer complaints and refer unresolved complaints to the investigation team- Demonstrate ownership to resolve challenging customer issues, escalating when necessary- Provide excellent customer service along with maintaining focus on the customer issue in a fast-paced environment- Figure out creative and analytical solutions to problems with a passion for providing excellent customer service- Demonstrate effective problem-solving skills including decision making, time management & immediate prioritization of tasks as assigned Show less

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  WATERLEAF CONSULTANTS PRIVATE LIMITED (Client: Cognizant and Twitter)

  Aug 2021 - Oct 2021

  Senior Process Associate

  Worked as Senior Process Associate just for 2 months due to process ramp down. My work included verifying twitter accounts for blue ticks eligibility.