PAUL AROKOOLA

Experience

• 

  TeamPhixit

  Aug 2020 - Mar 2022

  Contribute to redesigning of TeamPhixit website https://www.teamphixit.com/I created a usable observer for the entire app using Intersection Observer API.I worked on the animation of the Service section of the Home pageI build the Service section component of the appI build the Join us Modal

  • Software Engineer

    Oct 2021 - Mar 2022

  • Full-stack Developer

    Aug 2020 - Sept 2021
• 

  Plateaumed Limited

  Apr 2022 - Nov 2022

  React Developer
• 

  Tek Experts

  Aug 2023 - now

  M365 Technical Support Engineer

  Skills: Defining Requirements · Frontline Support · Team Leadership · Knowledge Acquisition · Customer Satisfaction (CSAT) · Customer Satisfaction · Microsoft OneDrive · Troubleshooting · Customer Service · Technical Support · Research · SharePoint Administration · Customer Support · Customer Relationship Management (CRM)Roles:====• Assisting users diagnose problems on SharePoint Online & OneDrive• Assisting users diagnose software issues in Microsoft Office for the web applications• Assisting users fix sync & configuration issues on their OneDrive Sync client Application • Synchronizing third party applications to SharePoint online• Assisting Users fix migration issues from on-prem infrastructures to Microsoft cloud • Utilizing Microsoft Sara tool to collect application logs from users for escalation to Microsoft Product group • Assisting users in collecting [Fiddler, PSR, HAR] logs for issue escalation to the next level Support Engineering group• Perform SharePoint PnP PowerShell scripting to perform non-GUI tasks. • Assisting my colleagues in providing technical assistance to their customers. • Monitoring and ticketing users issues in an orderly manner• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Show less