CJ Gray, D.Sc., PMP, CISSP

Experience

• 

  New Horizons of Pittsburgh

  Jan 1997 - Jan 2000

  Technical Instructor

  Taught adult IT education courses including MCSE and CompTIA courses.

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  CoManage

  Jan 2000 - Jan 2001

  Technical Trainer

  Helped to create and implement the training program for CoManage's flagship product. Worked with large telecom companies such as AT&T Canada to implement, test, and train on a software product that discovered switching infrastructure, as well as allowed providers to provision circuits via a graphical user interface.

• 

  Pittsburgh Technical Institute

  Jan 2001 - Jan 2004

  Instructor

  IT instruction for a 2 year Associates Degree program. Classes included Windows 2000 Server Implementation, Microsoft Active Directory, Microsoft Exchange, and Network Architecture.

• 

  Lantek Computer Service

  Jan 2004 - Apr 2015

  Director of Technical Services

  Managed the day-to-day operations of the IT service department and datacenter consisting of 40 network engineers, IT consultants, field service technicians, help desk analysts, and administrative staff.Projects and achievements:- Helped build and grow a 24x7x365 help desk and managed services practice- Oversaw the development and growth of a datacenter providing a SaaS based Electronic Health Record system to small and medium sized physician practices- Collaborated with the Sales department to assist in solutions development and provide pre-sales and post-sales support to achieve sales of $7 Million- Established and implemented standards and best practices for ensuring efficient technology support processes, aligning service enhancements with customers’ technical and operational requirements- Worked with cross-functional business and technical teams to identify customers’ needs; guided efforts to translate requirements into high-performance technology platforms- Coordinated projects to complete new technology integrations and provide managed services to customers- Supported high-visibility projects, guiding all project participants and stakeholders throughout IT product development and support initiatives- Planned and managed four PC/laptop upgrades for more than 500 users; developed the full refresh project plan including ordering hardware, logistics, end user training, and deployment- Managed a Windows XP migration project for Pittsburgh, Boston, Miami, Harrisburg, and Newark; coordinated a refresh of more than 1,000 desktop systems- Responsible for the profit-and-loss statement for the IT service department Show less

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  Intermedix

  Apr 2015 - Oct 2018

  Led the Infrastructure and Information Security teams consisting of 30 network engineers, system engineers, database administrators, security engineers, and DevOps, providing IT services for internal enterprise functions, as well as public-facing applications and services. Projects and Achievements:- Consolidated 15 unique Microsoft Active Directory domains, creating a hybrid environment using Microsoft Azure, allowing for improved system administration- Implemented Microsoft SCCM, improving updates, patching, and imaging procedures- Restructured the entire enterprise network in 3 datacenters and 31 locations globally, increasing communication capabilities throughout the company- Successfully migrated an on-premises Exchange environment to Microsoft Office 365, and integrated Blackberry MDM- Implemented a departmental change management process, improving lead times for necessary technology changes and communication- Oversaw the yearly governance and compliance processes and security audits to maintain HIPAA, SSAE16/SAS70, SOX, and PCI compliance- Installed Forcepoint Web Gateway, DLP, and email security- Oversaw departmental budget Show less Managed a team of both deskside support and external client support staff working in multiple sites responsible for support services for over 2,500 employees across 31 locations globally, and all external customer support. Projects and Achievements:- Developed and documented standardized ITIL best practices and processes governing facilities management and technical support processes, allowing deskside support engineers to bring all ticket backlogs into the single digits- Streamlined employee onboarding and offboarding processes, providing faster ticket resolution- Successfully completed a 2500+ device refresh project consisting of PCs, laptops, and thin clients- Oversaw departmental budget Show less

  • Director, Infrastructure

    Jul 2015 - Oct 2018

  • Director, Corporate Services

    Apr 2015 - Oct 2018
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  Robert Morris University

  Jan 2016 - Aug 2020

  Adjunct Faculty

  Taught undergraduate and graduate students in subjects related to technology implementation and management, specifically Networking, Data, and Computer Communication and Computer and Network Security

• 

  Duquesne University

  Aug 2019 - Aug 2020

  Instructor

  Taught undergraduate Business Information Systems and Data for Decision Making classes in the Palumbo-Donahue School of Business. Topics included business decision analysis, IT business systems including ERPs and CRMs, and data analysis using Microsoft Excel and Microsoft Power BI.

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  Questeq

  Sept 2021 - now

  • Senior Director of Operations

    Mar 2023 - now

  • Director, Tactical Services

    Sept 2021 - Apr 2023