GeAnn Santos

Experience

• 

  Zumiez

  Jul 2018 - Nov 2018

  Retail Sales Associate

  Provided customer service while utilizing selling techniques to engage and create a connection with the customers in order to promote sales. Always organized displays, maintained store cleanliness, restocked inventory, and worked with a cash register.

• 

  Starbucks

  Dec 2018 - Feb 2022

  Barista

  Provided exceptional customer service to ensure a safe and comfortable environment as well as creating personal connections with new and returning customers. Worked in an extremely fast-paced space while also maintaining high-quality performance for the customers’ satisfaction. Maintained store cleanliness alongside following food safety policies and expectations.

• 

  Kaiser Permanente

  Jul 2021 - Sept 2021

  Hospital Volunteer

  Worked at the Information Desk for the first four weeks as basic training to ensure that patients and visitors were correctly directed, tended to, and identified if needed. Provided clerical and non-clinical assistance in answering phone calls and transporting patients throughout the hospital via wheelchair.

• 

  University of California, Davis

  Mar 2022 - Apr 2023

  Health Policy Research Assistant

  Responsible for tasks such as conducting literature reviews, piloting/assisting with the development of research tools & protocols, transcribing interviews, data entry & cleaning, categorizing & summarizing news articles about food and nutrition.

• 

  Mu Epsilon Delta, Beta Chapter

  May 2022 - Jun 2023

  Public Relations Officer

  Facilitated philanthropy, community outreach, and professional development events for the recruitment of prospective membersUtilized online platforms to create marketing materials for networkingDeveloped interpersonal skills via communication with the executive board and other fraternity members

• 

  Sutter Health

  Sept 2022 - Apr 2023

  Provided continuous physical, emotional, and informational support to mothers during the childbirth processPer diem, was on-call for 24 hrs a day to be available for laboring mothers at no costParticipated in training for the physiological and emotional aspects of childbirthFacilitated communication between the woman, her partner, and on-site healthcare Assisted on-site family medicine practitioners via non-sterile procedures, roomed patients, administered injections/vaccinations, collected vital signs, performed EKGs, urinalysis, and the collection of chief complaintsScheduled appointments, updated and filed medical records and insurance reports, answered phone calls, and produced/distributed correspondence letters, faxes, and forms

  • Hospital Doula

    Mar 2022 - Apr 2023

  • Medical Assistant Extern

    Sept 2022 - Jan 2023
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  Providence

  Jul 2023 - now

  Medical Office Representative (Cardiology)

  - Serves as an interface with patients, physicians, and staff- Responsible for handling all incoming calls screening, transferring, and answering appropriately, timely, and efficiently- Greets patients/visitors, check patients in and out, distributes mail, faxes, etc- Assists department with various duties as needed- Responsible for obtaining all information relating to patients and collection/dissemination of information to the medical record and information system