Daune Morris, MBA, SSM

Experience

• 

  GE Mobile Commuications

  Jan 1986 - Jan 1990

  Advertising and Sales Promotion Specialist

  Managed collateral, advertising, trade shows, sales meetings and incentive programs within a $2M budget.* Organized annual sales meetings for more than 700 GE dealers and direct sales personnel.* Planned participation in annual international trade shows, including pre-show communications, booth set up and hospitality suite implementation.* Managed dealer incentive programs from creative concept to daily contest points management and trip execution for a base of 2,000 dealers. Bermuda, Hawaii, London, Hong Kong and Switzerland. Show less

• 

  GE Capital

  Jan 1990 - Jan 1992

  Marketing Communications Manager

  Led five-person team to develop budgets, strategic planning, telemarketing, advertising, direct marketing, customer service, public relations, trade shows and internal communications.• Analyzed workload and procedures, restructured responsibilities, and hired two persons to better service the client base of 1,200 dealers and 300 manufacturers.• Redesigned format, trained users and developed reporting procedure for new automated telemarketing computer system to track customer leads. • Improved speed of customer application process by 60% through user-friendly literature, customer service and telemarketing revisions. Show less

• 

  Neuville Industries, Inc.

  Jan 1992 - Jan 1993

  Brand Manager

  Established strategic positioning, product development, promotions, forecasts and budgets.• Developed marketing plans to launch Wrangler American Hero, Rustler and Timber Creek by Wrangler brand licensed socks for a projected $15M volume within three years.• Achieved a 500 store introductory test for the Rustler boy’s brand in various discount retailers, including Kmart. Developed product line, pricing strategy, packaging, promotions and presentation materials.• Determined inventory models to lower product and inventory costs while increasing delivery time. Show less

• 

  Verbatim Corporation

  Jan 1993 - Jan 1998

  Promotions Manager

  Managed consumer rebate/premium promotions for retail, salesperson incentive programs for distributors/dealers and international trade shows utilizing a $7M annual budget for the US, Canada and Latin America. • Won exclusive rights to include specially developed preview software of Microsoft Windows 95 inside Verbatim products worldwide just prior to Windows95 launch. Developed concept, packaging, merchandising and sales materials, resulting in top sales of 3 million units in North and South America. Executed promotion in five languages. • Increased leads and booth traffic by 200% with development and execution of new booth design for COMDEX trade show in Las Vegas utilizing a 25% smaller booth space.• Created “Write Your Own Ticket” distributor incentive program for 150 key customers and approximately 3,000 salespeople. Distributor sales representatives earned points towards any travel or merchandise desired through a travel company and catalog. • Focused retail promotions for office supply/electronics chains as Staples and Best Buy as well as mass merchandise/warehouse chains such as Target, Walmart, BJs and Costco. Show less

• 

  Nextel™️ Communications

  Jan 1998 - Jan 2000

  Marketing Manager, North Carolina

  Managed activities for North Carolina markets: Charlotte, Hickory, Winston-Salem, Greensboro and Triangle. • Launched Wilmington, NC and Myrtle Beach, SC markets in 1998 with targeted products, competitive pricing, local promotions, advertising and special events to meet introductory market needs. • Maximized annual NC communications budget of $3.2 million for advertising, direct mail, public relations, customer communications, event sponsorships, trade shows and lead generation management. • Developed and implemented marketing programs to support direct, dealer and retail channels of distribution which contributed to NC surpassing gross sales goals for 1999 by 30%, representing 39% of total area sales and giving NC the sales lead in the MidSouth Area (NC, SC, TN, and Southeast VA). • Created and maintained new dealer co-op program for the MidSouth Area, improving dealer co-op participation by 50%. Wrote new co-op guidebook and roll-out presentation. Show less

• 

  Sprint Nextel

  Jan 2000 - Jan 2001

  Consultant - Project Manager

  Managed various marketing projects including development of web-based trade show administration process, direct mail campaigns and staff hiring and training..

• 

  La Leche League International

  Jan 2003 - Jan 2004

  North Carolina Area Conference Supervisor

  Managed 25+ volunteers to plan and execute the annual LLL of NC educational, motivational and fundraising conference for approximately 500 people.

• 

  Scale Finance

  Jan 2004 - Jan 2007

  Marketing Consultant

  Researched market potential and pitched new venture concepts to investors for multiple clients in medical and manufacturing industries.

• 

  Mayes Harris Realty

  Jan 2006 - Jan 2011

  Marketing Director

  Developed and executed strategies to best meet realtor and client needs for long and short term goals; restructured office operations for maximum efficiency and effective time management.

• 

  Community School of Davidson

  Sept 2010 - Mar 2013

  Assistant Athletic Director

  Managed athletic activities for 35 high school and middle school teams which includes scheduling games/practices/venues/officials, managing uniform/equipment needs, maintaining student athlete health records, establishing budget, communicating with parents/coaches/vendors/ADs.

• 

  TEKsystems

  Mar 2013 - Dec 2016

  TIAA Contractor - Lead dedicated core team under IT Digital Direct Distribution program to implement “quick win” changes using Agile framework with biweekly to monthly releases to increase online sales and improve user functionality for IRA and Brokerage products for immediate results, contributing to program exceeding 2016 target goals by early Q4 while maintaining under a 5% variance on a $600K budget. • Delivered new experience to encourage maximum allowed IRA funding along with new A/B analytics testing pilot project. Results exceeded expections with double funding completion and an 800% increase in user interest (clicks) to explore IRA funding options. Successfully implemented new A/B testing method to allow off-release adjustments. Currently testing other options to move more users from interest to fund completion. • Implemented a streamlined Brokerage navigation experience to improve visibility of Brokerage funding options and reduce related customer service call volume. • Launched pilot referral marketing program phase one to encourage clients to refer friends and family to invest in TIAA products. Phase one scope included getting product on website to test analytics functionality, user experience, and referral tracking process before rolling out marketing push campaign. • Manage ongoing project process to evaluate backlog items identified by Brokerage/IRA project teams, employees, customer service, leadership and business partners, select items to implement within 45 days, collaborate with multiple business and IT teams as well as legal/compliance to ensure proposed changes are in sync with future TIAA project plans, deploy code in next available release, and evaluate analytics measurements to determine effectiveness.• Run daily SCRUM calls and manage Agile sprints, tracking process thru Rational Team Concert (RTC). Show less TIAA Contractor - Managed multiple IT application projects to drive higher web user retirement enrollment and meet compliance requirements per client guidelines while maintaining under a 5% variance on a $1.3MM budget and consistently deploying on time over numerous planned implementations. • Delivered three enhancement releases for the Institutional Retirement Enrollment program, a multi-year initiative to provide Online Enrollment for Institutional 403b plans, using Agile framework with a 40+ person team. • Implemented client requested disclosure changes to multiple online contribution selection screens using Waterfall methodology from requirements identification to deployment in 4 months. • Maintained weekly project documentation including project plans, OneNote, resource allocation trackers, status reports, budget analyses, System Development Lifecycle (SDLC) requirements, IT Governance/compliance records, release preparation forms and SharePoint repositories.• Directed weekly project calls for status updates, defect/issue resolution and business reporting as well as collaborated with SCUM master for sprint planning, grooming and working sessions. Show less TIAA Contractor - Supported 26 IT projects (Waterfall and Agile) and 14 PMs representing a total budget of $44MM over two years.• Analyzed project budgets weekly to ensure resource allocation vs. actuals maintained under a 5% budget variance and pursued adjustments with department resource managers as needed. • Managed resource allocation requirements daily and set up project tasks using Clarity application for 20 to 100+ resource projects; customized Open Workbench views for resource/project efficiency and PMO reporting. • Maintained Master Delivery Schedule (MDS) process tool and Master Portfolio Plan (MPP) financial tool for all projects within program to ensure 100% System Development Lifecycle (SDLC) and IT Governance compliance and consistently achieved top monthly measurement scores. Show less

  • IT Project Manager/SCRUM Master

    May 2016 - Dec 2016

  • IT Project Manager

    Mar 2015 - May 2016

  • IT Project Coordinator

    Mar 2013 - Feb 2015
• 

  HireGenics

  Jan 2017 - Jul 2017

  PMO/Project Manager/Scrum Master

  AIG Contractor - Managed eForms application project to enable underwriters online implementation of insurance policies internationally with $1.2M annual budget. • Led team to July implementation of eForms MVP application for US underwriters on time and within budget.• Managed transformation from Waterfall methodology to Agile project execution. • Established Global Property Team SharePoint site, created program resource and forecast tracking tools, managed team financial and compliance reports. Show less

• 

  AIG

  Jul 2017 - now

  Guide multiple teams accountable for technology and digital strategies, technology standards, security and innovation, and program and project delivery using Agile methodology for Global Specialty’s Aerospace business. • Build business cases for technology investment, shape and deliver IT projects and programs, and assess the priority of IT activity in line with business needs. • Drive day to day IT operations for Aerospace, working closely with RTE/Scrum Teams to ensure continuous delivery and PI Planning goals are on target and with Global Projection Support and Infrastructure organizations to ensure service is monitored and maintained within agreed tolerances and aligned with Architectural and IT Security standards. • Establish the BAU, Regulatory and Discressionary budgets, monitor spend, build resource plans, and manage vendor relationships. • Manage IT risk and compliance issues. • Build and maintain relationships with business and operations to ensure solid partnership and collaboration. Show less Led IT team to estimate cost and work effort, establish implementation roadmap and PI Planning, and deliver application enhancements, product integration implementations, corporate compliance updates and critical security requirements in alignment with IT and business strategic direction and budget optimization. Ensure project is on track with scope, time, resources, budget; escalate impediments, manage risks, identify and manage resources, maintain project in PPM and PMO dashboards. • Guided 3 RSW Scrum teams to expand the application to Energy division in 7 months within budget while also integrating the full product with Global Location Management Systems so critical risk data is shared between both applications as part of the end-to-end UW workflow. • Delivered AWS data migration, OKTA SSO, Mult-Factor Authentication, continuous vulnerability updates to RSW internal and external application for increased security. • Led IT assessment on Project Climb / NA Light Aviation Division to develop a robust business case and estimate for 2023/24 investment; shared detailed requirements with IT platform team for development readiness; engaged UX to create user friendly design and collect UW and brokers feedback in preparation for funding approval.• Coached Scrum Masters and Program Managers for RSW, GLMS and Multi-National application release trains to improve team cadence, velocity, effectiveness and adherence to Agile pratices and security compliance guidelines; shared expert knowledge of Rally, an Agile tracking tool. • Created 10-week experience plan for summer intern with tasks to expose her to various aspects of IT, including cross function networking, Agile framework and Rally tracking tool, BA and developer experience. Mentored intern to ensure a positive and meaningful professional experience at AIG, while honing my management/coaching skills. Show less Guided both strategic and BAU deliveries for Risk Engineering Workspace (RSW), a desktop risk assessment platform for over 350 field and account risk engineers in 90 countries, reducing report writing time by 50%, increasing engineer capacity by 30%, and improving data integrity for more accurate risk quality scores. • Served multiple teams of 8-10 members as Agile Scrum Master for initial launch December 2019, then followed with 7 additional deployments to complete the product MVP. Delivered code biweekly into UAT environment for business demo and testing. Guided Agile teams through daily Scrum calls, Story Refinement sessions, Iteration Planning, Backlog Refinement, Retrospectives and Program Increment (PI) Planning ceremonies. • Guided continued BAU effort with 5-person team to continuously deliver high impact backlog enhancements as needed through DevOps XL pipeline. • Led 17-person team to deliver several high impact backlog features with additional funding by business team. Show less Managed eForms application project to expand and maintain eForms policy application tool for use over by over 400 underwriters in US, Irleand and Canada with annual strategic $1.2M budget.• Rolled out multi-country implementation in 4 months each with team of 12, yielding estimated underwriter time savings of $400k annually and errors reduction savings of roughly $1M. • Managed BAU effort to deploy regulatory and legal updates for eForms policy application tool in US, Canada and Ireland into production monthly via DevOps process with small team of 5 and annual maintenance budget of $600K. Show less

  • Global Specialty Technology Delivery Manager

    Dec 2023 - now

  • Application Delivery Lead/RTE

    May 2021 - Dec 2023

  • Scrum Master

    Jul 2019 - May 2021

  • Project Manager/Scrum Master

    Jul 2017 - Feb 2021