Anthony Robinson

Experience

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  Bally Total Fitness

  May 2001 - Sept 2004

  Area Sales Manager

  •Trained and supervised a 30 person sales staff.•Wrote sales contracts for newer sales associates and closed 90% of new sales deals.•Resolved all client’s issues and department concerns•Managed supplies and payroll budgets of $100,000 per month•Increased B2B sales for corporate memberships by 30%.•Surpassed sales goals by $10,000 each month

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  Toyota of Manhattan

  Mar 2004 - Nov 2008

  Quality Control Analyst/Service Technician

  •Implemented quality control guidelines that increased service performance by 25%, increasing profit by $150,000 per month.•Created innovative ways to reduce parts expenses by $200,000•Consistently exceeded performance metrics by $30,000 each month.•Resolved customers complaints and concerns with vehicles and service department which increased customer retention by 8%.•Union Representative for service department.

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  CSC ServiceWorks

  Apr 2009 - Dec 2021

  •Analyzed and improved day to day operations for the service department by scheduling and dispatching daily objectives.•Developed and implemented business owners’ requirements to maximize profits.•Lead regional efforts in conjunction with the central team to resolve and support customer issues.•Assisted in executing sales agreements with new and existing clients.•Facilitated workshops with business owners to document monthly requirements and potential solutions•CSC Certificate of Appreciation 5 Years of Dedicated Service•Demonstrated an unwavering commitment to customer service, adding new customers while maintainingpremium service levels with existing accounts. Show less •Manage escalation of critical, complicated service calls and provide expertise to resolve the issue. Provide on-site support as needed in the Region.•Represented company in trade shows and performed presentations on equipment and services for new clients. •Prioritize territorial requirements (service calls, installations, and regional needs) and establish realistic schedules to meet requirements•Direct teams to perform instrument installations, troubleshooting, repairing and performing preventive maintenance, and handling service calls•Build and manage team metrics such as response time, first visit repair, and cycle time•Ensure team strives for high levels of customer satisfaction•Build closer relationship with Territory Account Managers and support post-sales activities Show less

  • Field Service Manager

    Oct 2020 - Dec 2021

  • Lead Service Technician

    Apr 2013 - Sept 2020

  • Field Service Technician

    Apr 2009 - Apr 2013
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  Freebee

  Dec 2021 - Jun 2023

  Regional Performance and Operations Manager

  •Oversee day-to-day operations for a ride-sharing service covering the South Florida region, managing 55 drivers and 30 electric vehicles.•Develop and implement new initiatives to build market presence in various service zones.•Lead and train the entire driver team, collecting on-ground feedback and driving continuous improvement.•Set strategic vision for performance, customer experience, and growth through consumer retention and operational improvements.

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  Lucid Motors

  Jun 2023 - now

  Assistant Service Manager