Nancy Uko

Experience

• 

  National Youth Service Corps

  Jan 2018 - Dec 2018

  Secondary School Teacher

  • Task Management: Managed multiple responsibilities including lesson planning, student assessment, and administrative tasks.• Taught financial literacy and accounting principles, fostering a positive and engaging learning environment

• 

  Zenith Bank Plc

  Sept 2019 - now

  • Client Interaction: Manage over 50 in-person customer interactions daily, addressing banking needs, providing product information, and resolving issues with a focus on exceptional service.• Digital Product Onboarding: Onboarded 200+ customers to the bank’s digital banking products, resulting in a 15% increase in e-product adoption, enhancing the bank’s digital services offering.• Task Coordination: Coordinate customer requests, schedule meetings, and manage administrative tasks using Microsoft Teams and Outlook.• Data Entry: Input and maintain accurate customer data and transaction records, ensuring compliance with banking regulations and confidentiality policies.• Problem-solving: Resolve customer inquiries related to banking products and services, successfully reducing escalations by 20% through efficient issue resolution.Key Achievements:• Promoted to Executive Trainee in 2022 due to exceptional customer service and strong organizational skills Show less • Transaction Management: Processed 100+ daily transactions, including deposits, withdrawals, and foreign exchange with a 95% accuracy rate.• Task Prioritization: Balanced and managed ATM operations, ensuring daily ATM uptime and reducing transaction processing time by 20%.• Provided exceptional customer service by resolving inquiries and troubleshooting online banking issues.• Document Management: Maintained detailed financial records, ensuring compliance with all internal policies and audit requirements. Show less

  • Customer Service Executive

    Feb 2021 - now

  • Cash and Teller (Contract Staff via PeoplePlus)

    Sept 2019 - Feb 2021