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Jose Antonio Sanchez Rodriguez

Jose Antonio Sanchez Rodriguez

Legal Administrative Assistant

Followers of Jose Antonio Sanchez Rodriguez63 followers
location of Jose Antonio Sanchez RodriguezCosta Rica

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  • Timeline

  • About me

    Customer Care Representative II at Align Technology

  • Education

    • Universidad Hispanoamericana (CR)

      2017 - 2019
      Bachelor's degree Banking and Financial Support Services 85% Completed

      Almost Done with the Career ( 85% completed, 8 subjects left )Important Courses Done:- Accounting I, II and III- Marketing I- Statistics I - Macroeconomics and Microeconomics- Management Control- Labor and Commercial Legislation- Entrepreneurship IExperience using the following software's:- SAP- SalesForce- Microsoft Word- Microsoft Excel- Microsoft Power Point - Microsoft Outlook- Microsoft Access- Microsoft Project

    • Universidad de Costa Rica

      2013 - 2015
      Bachelor of Business Administration - BBA

      Three years completed of the Degree.Most Important Courses: - Accounting I and II - HR- Business Management I and II - Finance I and II- Economics I and II - Leadership on Big and Small companies.- Sociology- Psychology

  • Experience

    • Magnalex Abogados

      Jan 2013 - May 2014
      Legal Administrative Assistant

      Legal ProceduresOrganizing meetings and legal dates.Managing BillsProviding follow up to customers cases.Scheduling Potential customers.

    • Convergys

      Jun 2014 - Jun 2015
      Customer Service Representative

      Provide Information of their Insurance policies.Managing Claims.Tier I and Tier II roles in the last 6 months.In charge of escalations on the floor.

    • Teleperformance

      Jun 2015 - Jul 2016
      Technical Support Representative

      Provide Technical Support Level I and Level II to all Game StopStores on the United States and Europe.Support Switches and Routers.After 6 months in charge of escalations and special tasks (Newstores setup)In charge of testing all hardware and software's of the shopsfor their correct use.

    • Concentrix

      May 2016 - Apr 2018
      Customer Services Agent

      Managing Claims.After 3 months promoted to be in charge of the escalations.Helped migrate a new department for the account in charge ofbigger companies policies.After the year I was promoted to Back Up Supervisor.In charge of Medalia's agents FeedbacksIn charge of Payroll and KPI's goals.Creating opportunities of growth and motivation on theaccount.

    • Align Technology

      May 2018 - now
      Customer Service Advocate

      - Provide Assistance to the Doctors with their scanners.- Provide Scanning Assistance.- Manage Patients information.- Being part of special Projects ( MAT Ticket Clean-Up Project - iTero Front Line, Help with Critical Customers call backs, Floor Support provided to new agents, G2/G3 Tickets, KB's Update Project)- Trained for Back Office purposes such as: placed fulfillment orders, logistics, parts and subscriptions.- Proactively providing new ideas for a better environment on the account.- Always willing to help in any project ( Being helping subscriptions when they need someone available, same as Lab Support when it is necessarily)Experience using the following software's:- SAP- Sales Force- Microsoft Word- Microsoft Excel- Microsoft Power Point - Microsoft Outlook- Microsoft Access- Microsoft Project Show less

  • Licenses & Certifications

    • Six Sigma Yellow Belt

      6sigmastudy - The global certification body for six sigma certifications
      Jul 2020

    • Lean Six Sigma Green Belt

      KZI-Kaizenia
      Sept 2020