Jeff Goe

Experience

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  AT&T

  Oct 2004 - Nov 2004

  IT Support Consultant

  IT Support Consultant –Supported 2500 end users in security patch deployment project, contract

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  Citic group

  Jan 2005 - Jul 2005

  Server, Data, Desktop Migration Consultant

  Migrating 30 branches from NextGen 3.0 to NextGen 4.0 platforms in a Windows 2000 server environment. NextGen is a windows-based workstation and server that integrates a full range of market data services, contact management, account and portfolio information, financial planning applications, word processing and spreadsheets.

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  Merrill Lynch

  Jul 2005 - Sept 2005

  Desktop Support Consultant

  Desktop Support Consultant – End user software/hardware system support project, temp fill in contract. Supporting 7000 financial users on a large desktop support team.

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  Sanofi

  Sept 2005 - Oct 2005

  Desktop Deployment Specialist

  Desktop/laptop Migration Consultant – Windows 2000/XP deployment migration project, migrated portions of 4 campuses, including Laboratory software and configuration.

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  Weil, Gotshal & Manges LLP

  Oct 2005 - Nov 2005

  Desktop Support Consultant

  Desktop Support – Deployment Migration Project, Contract.

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  Novo Nordisk

  Nov 2005 - Sept 2006

  Desktop Support Specialist

  Sr. Desktop Support Specialist – End User Software/Hardware System Support, Contract.

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  Amec Foster Wheeler

  Sept 2006 - Feb 2007

  Desktop Support & Deployment/Migration Specialist

  Sr. Desktop Support & deployment/migration Specialist – New Hardware deployment rollout project, contract.

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  Thompson Physicians World

  Mar 2007 - May 2007

  VPN Deployment Migration Consultant

  VPN Deployment Migration Consultant - Lead Desktop Support Consultant – Cisco VPN deployment rollout project, contract.

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  Barnes & Noble, Inc.

  May 2007 - Sept 2007

  Desktop Support Specialist

  Desktop Support Specialist - New Store Rollout – AS400 deployment project, contract

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  Infinity Trading Group

  Aug 2007 - Feb 2008

  System Administrator/Desktop Support Specialist & Trading Floor Support Admin

  • Equities Hedge fund trading floor support of 30 traders and hedge fund managers supporting all financial applications and market data feeds. Troubleshoot equity trading systems, cross compliance application issues, determine source of problems, order routing, identify solutions for internal and external clients (phone support), using technical and analytical expertise and knowledge of systems. • Windows XP/Office 2007, image trading platforms, application setup and configured of all financial software. • Responsibilities included research and deploying of a cutting edge trading platform, setup/installed/configured peripherals. • Installation configuration of Cisco Catalyst 2950SX 24-Port 10/100 Switch, Dell Poweredge Server, running Windows 2003 server.• Exclusively responsible for all recommendation/purchase/configuration of hardware, software, printers, network switches and Internet provider, • Worked closely with owner/president of company to develop a customized hardware trading system that would meet there high demands.• Setup/installed, configured, networked 30 Dell PC’s running Microsoft Windows XP. Show less

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  Mercedes-Benz USA

  Mar 2008 - Jul 2008

  Systems Administrator/Desktop Support Consultant

  Supported 50+ users in a Windows XP financial environment, supporting users in two locations, including phone/helpdesk support for 20+ offsite field team employees. 24/7 support was required for all users.Active Directory Setup/configuration/support of windows users accounts, Active Directory creation/mirroring, group policy.

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  Irving Place Capital

  Oct 2008 - Apr 2009

  Desktop Engineer - Formerly known as Bear Stearns Merchant Banking

  Desktop Engineer - Systems Role out, deployment and support from JP Morgan acquisition of Bear Sterns. Setup of new financial private equity firm.

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  GoDirectIT

  Jan 2009 - Jan 2012

  Owner/President

  Independent IT consultant

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  BASF

  Mar 2010 - May 2010

  Desktop Support Specialist

  System optimization project, Took part in a team effort to develop and execute a end user system performance optimization for over a thousand end users desktop and laptops. Scope of project - develop a system wide optimization standard that would improve performance from the end user to the server while optimizing server resources and unnecessary network bandwidth and utilization. Configuration were implemented manually on each users system while taking an inventory on equipment and logging system current setting. Heavy users interaction was taken place explaining to each user of performance upgrades and system changes. Show less

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  Blackstone

  Jun 2011 - Aug 2011

  Desktop Technical Lead Consultant

  Assisted in the planning and development of the windows 7 pre-deployment, deployment and migration architecture.Worked in a team effort in discovery of present image inadequacy’s and way to improve image for final deployment.Took lead role in working with end users survey/inventory of present machines, white glove approach was executed while working with top executives of firm. Post migration support was also handled delicately insuring a successful deployment was executed. Imaged machine using Altiris deployment console, pushed out required software packages, informed/discussed application not packaged.Worked with team to develop a systematic and efficient workflow to survey/inventory/migrate/deploy users in efficient streamlined approach. Show less

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  National Starch Food Innovation

  Sept 2011 - Dec 2011

  Desktop Support Specialist

  Hardware refresh project consisting of 350 + laptop and desktop computers. Deployment consisted of imaging all new hardware, backing up user data and Lotus Notes Data and customizing each hardware specific to the user’s requirements. Environment consisted of Lotus Notes 6.5 - 8.5 Windows XP/Windows 7.

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  Suffern Central School District

  Jul 2012 - Apr 2014

  Desktop / Server / WSUS Support Engineer

  System support engineer, supporting end users, students, faculty, all hardware/software, applications, all servers in 8 schools including district office. Created, managed support, user act administration, AD support configuration, Exchange, server equipment and maintenance, upgrade of servers. Disaster recovery, support maintenance of servers, switches, fiber, LAN support.

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  Daiichi Sankyo US

  Aug 2014 - Oct 2014

  Desktop Deployment Manager

  Took over a desktop deployment project to finish and complete a time sensitive project. Previous manager was not working out for the company. I came aboard mid project to complete the large task on time. Deployment consisted of 500+ laptops that needed to be setup with Windows 2007 and various applications, configured to companies specification, user data transferred, hardware dispersed to employee. Supervised a team of 5 desktop consultants to coordinate completion of project. Worked with upper management and director of IT to facilitate completion. Attended weekly meetings to report issues and provide transparency to project status. Developed complex excel data sheets to keep track of equipment disbursements to end user. Updated and corrected accuracy of existing excel data left behind by previous deployment manager. Project completed with no issues and on time.Managed a team of 5 techs to deploy new equipment to Daiichi employees and consultants.• Brought in on last few months of project to fill in for previous deployment manager.• Managed team to meet daily quotas. Tracking of all laptops being distributed. Total of 547 laptops distributed, user data transferred.• Prepared nightly reports to director and project manager.• Kept track of asset management system, data entry kept for all new and retired equipment.• Participated in weekly meeting with director, project manager and IT manager to discuss deployment issues and weekly quotas.• Assisted team with technical issues related to new image build including issues with data transfer to new laptop.• Provided post deployment support to end users with question concerning new equipment or docking stations. Show less

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  Admiral Consulting Group

  Oct 2014 - Feb 2015

  System Support Engineer

  Provide managed services support for 30 small to medium size company’s in all IT support needs .• AD support, Exchange 365 Admin, creating act, customization, support, VPN support, configuration, Sonic wall, Cisco VPN.• Various cloud solutions – Egnyte, Dropbox, Google Drive, share point.• Server/Network support supporting different configuration and technologies across 30 different Accounts.• Provided server hardware support for various IBM Xseries, Dell Poweredge, HP Proliant servers.• Sever maintenance, diagnostic and resolution of server problems, Win Server 2003, 2008, 2012• Provide typical end user support for all Windows Support, Mac Support• Provided upgrade recommendation on all hardware, renewal and maintenance plans, license renewal.• Provided various 3rd party support for Cisco IP phone, QuickBooks enterprise, printer support, Backup Exec., UPS support, wireless support, cable modems support, ISDN support, Fiber Support Show less

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  Nielsen

  Aug 2015 - Jan 2020

  Desktop Support Specialist

  PC\MAC support for 3,000+ local end user and remote users, team support for CA office, end user application\hardware support including AD administration. Over 50,000 employees world wide, we also provide support to all visiting personal to our data center. Desktop support, migration support, user profile migration, hardware/software support, Win 7,8,10 support, SCCM support, Oracle support, SAP support, All Nielsen Application support.

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  PwC

  Feb 2020 - Jun 2020

  System Engineer

  • Working with a team to provide QA testing on endpoints performance improvements. • Test new application deployment configurations – ensuring features of new application.• Continued operability of core PWC application (those which may be impacted by new configurations, functionality).• Endpoint performance, standard regressions tests.• Observation of Splunk metric data and performance degradation, observation of data for improvements.• Performance tuning for optimal user experience.• Conducting team-based USTs and unit test support cycles.• Assist with evaluating security agent conflicts, network congestions, application system configurations and tuning recommendations.• Search for performance enhancement opportunities and improvements in order to optimize user experience.• Evaluate users and there experience to find improvement opportunities. Show less

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  Vispero®

  Oct 2020 - Apr 2022

  System Support Specialist, O365\AD Admin

  • O365 admin for 500+ employees across the US, UK, Canada, and India.• Act administration, creation, and removal, security privileges, group delegation. • Provided IT support for all O365 products including Outlook, SharePoint, PowerBI, and Office Suite. • Active Directory admin, domain act creation\removal, OU placement, and deligation.• Provide IT support for all employees including application and hardware support.• Responsible for imaging, configuring all equipment, and disbursement\retrieval of hardware.• Worked regularly with Cylance and configuration.• Day to day application testing, and configuration. OS testing, patching. Show less

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  MarineMax

  May 2022 - now

  Operations Support

  Providing IT operations support supporting systems, applications in a corporate retail environment for 70+ store nation and worldwide.