Hassan Mansoor

Experience

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  Travel Solutions (Pvt) Ltd.

  Aug 2010 - Aug 2013

  Former Helpdesk Support Executive

  • Handled all incoming calls relating to travel agents Reservations, Ticketing and service related needs from all over Pakistan. • Troubleshooting ticketing, fare construction and format related problems with CRS for travel agents. • Update capping authority of travel agents received from Airline and IATA BSP• Activate and Deactivate ticket authority of agent received from IATA BSP• Attend the training's of our products• New staff’s training about the help desk functions; study about the new product & enhancement and toattend the WebEx sessions.• Give training to travel agents on CRS system (Galileo) Show less

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  Aga Khan University Hospital

  Dec 2015 - Mar 2016

  Volueenter- Nutrituos Food Service Department

  • Maintain effective coordination of routine functions between & within the department.• Booking for catering request on official basis.• Ensure that food and beverage requirements of the cafeteria's are supplied & properly maintained and monitor throughout the service time.• Responsible that all serving staff are positioned and instructed for menu & portioning of meals before the service time.• Responsible that all food served at the cafeteria's serving lines are of correct temperature, garnish and accompaniments & mise-en-place procedure are followed.• Physically present during the the service hours in order to monitor complaints, suggestions & compliments from customers.• Responsible to supervise the set up and service of catering functions within the campus as directed by supervisor.• Monitor food replenishment in assigned area.• Responsible for daily staff punctuality. i.e On & Off duties and breaks, overtime request for leave .• Ensure standards of employee personal hygiene, hair cuts, uniforms, finger nails & head covering as per define protocol.• Supervise staff within the time-bars allotted to each position and the time frame for each task, monitor and evaluate the work.• Handle staff complaints, behavioral or attitude problems or if any staff required counseling/reprimand. Show less

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  BURGER KING (MCR PAKISTAN PVT LTD)

  Aug 2016 - Aug 2017

  Manager

  Helping to develop the company's service, supervise staff and manage its resources.Dealing with any queries effectively and professionally.Integrating a culture of continuous improvement in all areas of business operations.Managing manpower resource effectively to make sure all business objectives are met consistently.Maintaining a clean and comfortable store environment.Following all operational procedures for cash handling, maintaining inventory, health and safety, and security to ensure the well-being of self, other staff and customers at all times.Managing cost within the shift by controlling overtime and by identifying other unnecessary cost efficiencies..Conducting daily staff briefings to give feedback on key work related issues. Show less

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  Media Center (Apple Reseller)

  Jan 2018 - Aug 2023

  Sales Associate

  Greeting Customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.Operating Cash registers, managing financial transactions, and balancing drawers.Achieving established goals.Directing customers to merchandise within the store.Increasing in store sales.Superior product knowledge.Maintaining an orderly appearance throughout the sales floor.Introducing promotions and opportunities to customers.Cross-selling products to increase purchase amounts. Show less

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  Book and Go (Pvt) Limited

  Sept 2023 - now

  Customer Support Lead | Product Manager