Danta Mills

Experience

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  Ashe County 4-H Wilderness Experience

  May 1989 - Aug 1989

  Counselor 1

  Provided extensive wilderness experiences to high-risk youth to promote self-esteem and self-awareness. Taught camping/backpacking skills, rock climbing, canoeing and nature preservation during one-week sessions.

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  New River Mental Health Child and Family Services

  Jan 1990 - Jul 1992

  Teaching Parent Assistant

  • Supported case manager in providing a continuum of care to high risk youth; attended treatment team meetings.• Coordinated support services for families and foster families and researched resources to expand our abilities to meet our client’s needs.

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  Lotacare Residential Alternatives, Inc.

  Aug 1992 - Aug 1993

  Qualified Mental Health Professional

  • Assisted Clinical Director of a non-profit residential program for adults with intellectual/developmental disabilities. • Prioritized client needs to determine treatment plans; conducted staff trainings and inspections; ensured compliance of client records with state regulations.

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  Northwestern Regional Housing Authority

  Sept 1993 - Mar 1998

  Project/Contract Manager

  • Managed 18-unit public housing project; maintained property leases and policy compliance; supervised inspections and maintenance; responsible for tenant accounts including billing, collection and reconciliation; active in grant writing to fund project.• Coordinated 280 annual Section 8 rental assistance contracts; tracked and facilitated rental renewals between clients and property owners; processed openings, changes and terminations; generated notices, calculated rental assistance subsidies and maintained records in accordance to federal guidelines.• Created, marketed and conducted workshops for clients on finance management, job search, and community resource. Show less

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  NC Office of Human Resources: Temporary Solutions

  Sept 1998 - Dec 1998

  Executive Assistant

  • Supported Executive Director of Project Assist through NC Department of Health and Human Services by managing personal calendar and travel arrangements as well as administrative, communications and correspondence, meeting preparation and scheduling duties.

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  SBA Communications

  Jan 1999 - Aug 2001

  Telecommunications Program Manager

  o Created Excel tracking tools and coordinated data and schedules for tower projects through site acquisition, zoning, site development and construction; generated reports and filed permits. Responsible for project records and vendor management.o Processed human resource documents; coordinated management calendars and travel itineraries; planned office meetings/parties and customer appreciation events.o Established relationships with clients and contractors and served as point of contact for reports, documentation and close-outs. Show less

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  Eaton

  Oct 2001 - Oct 2006

  Project Coordinator

  o Managed order entry, logistics, status, financials, expediting, and change order administration for commercial electrical construction projects across the Carolinas.o Liaised among customers, plants, coworkers, and sales offices to facilitate smooth and clear communications and reduce redundancies and misunderstandings.o Facilitated development and implementation of company-wide customer service trainingprograms to roll out improvements and close gaps.o Led project management software demonstrations and site tours; refined standard databaseand systems processes and updates to streamline internal operations. Show less

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  Town of Cary

  Jan 2011 - Mar 2012

  Ropes Course Facilitator

  o Actions resulted in recognition and internal award for extra effort, demonstrating diligence and dedication to growing the program and facilitating the organization’s mission.o Developed and executed outdoor challenge activities at a local outdoor park with the goal of improving group communication, facilitating cohesion, and initiating problem-solving abilities.o Directed activities for both civic and corporate groups ranging in size up to 60, effectively creating unity and providing an atmosphere for individual and goal achievement through physical activities. Show less

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  Tri City Insulation

  Sept 2017 - Apr 2018

  Operations Support Specialist

  o Delivered inside sales support, identifying new opportunities for up-selling and cross-selling to increase incoming revenues through project initiation.o Created work schedules and coordinated with builders to iron out timelines and project parameters.o Initiated and managed sales orders to process payments and accurately document in electronic documentation systems for ease of reference.

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  Reico Kitchen & Bath

  Apr 2018 - Apr 2019

  Project Coordinator

  o Directed projects from design and proposal to manufacturing, delivery, and installationaddressing changes along the way to iron out issues through effective progress monitoring at all levels.o Cultivated high-level relationships in order to deliver outstanding customer service, engaging showroom visitors to directly impacted sales and increase customer satisfaction.o Held responsibility for invoicing and collections in addition to project scheduling and warranty processes related to customer inquiries. Liaised between warehouse and vendors to ensure product and order accuracy, confirmed delivery and initiated warranties, repairs, and replacements. o Utilized 20/20 Design Software for enhancing efficient operations throughout kitchen/bath designs, as well as to outline changes and facilitate materials ordering. Utilized appropriate software programs for spreadsheets, job progress tracking, and calendar and file management and correspondence. Show less

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  West Shore Home

  Apr 2019 - Jan 2020

  Project Coordinator / Operations Administrator

  o Scheduled all service and supervisor appointments to ensure smooth workflow and forward progress and maintaining the project timeline. Held dual role and took on additional responsibilities related to onboarding new team members and scheduling employee meetings and travel.o Managed 100+ bathroom installations each month for the Triangle region totaling over $750K in annual revenue, with a focus on delivering high-quality results within specified parameters. o Determined materials needed, timeframes, and managed order placement, as well as tracking of all job and site materials, shipments, and invoices to vendors. o Delivered superb project management and customer service through proactively addressing project issues in addition to warranty and job change orders. Show less

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  SEPI, Inc.

  Mar 2020 - Jun 2020

  Project Assistant

  o Took ownership for delivering foundational support to C-level team members to serve client needs, acting as liaison among multiple groups of stakeholders and managing meetings and schedules. o Partnered to provide oversight on accounts receivables, following internal procedures and ensure the ability to remain within budget on project goals.o Answered inquiries from clients and subcontractors to proactively address potential challenges by searching out and delivering real-world solutions.o Created reports and associated spreadsheets, gathering data for analytics which led to the ability to more accurately leverage market research in proposals.o Administered contracts and subcontracts, engaging in risk assessment and mitigation, holding responsibility for clear and tractable document control.o Kept abreast of certificates of insurance, invoicing, and other requirements to assure completeness of files with the most up-to-date information, preventing project stalls and facilitating forward progress. Show less

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  Keller Williams Realty, Inc.

  Jan 2021 - Apr 2021

  Real Estate Executive Administrator

  Supported real estate agency in all aspects of scheduling, social media and marketing, CRM maintenance, document control and office maintenance.

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  CBRE Global Workplace Solutions (GWS)

  Apr 2021 - Nov 2024

  CBRE Facility Coordinator certification 2022Financial management of 1,000,000 sq ft RTP, NC Data Center including vendor PO creation/maintenance, invoicing/billings, account issues, scope changes, and operational liaison to finance and vendors. o 100% compliance with existing contract while facilitating high customer satisfaction and delivering exceptional foundational support to client, vendors, and data center operations site team by setting up systems to execute processes and utilizing technology to monitor progress. o Assemble data and metrics to determine and analyze project budgets and effectively implement cost-saving opportunities while preserving and maximizing financial savings targets from multiple lines of business. o Quoting and facilitating Annual Preventive Maintenance contracts and maintaining vendor certifications for site. o Maintaining site AR/AP and client, Kyndryl, and 100% adherence to contract performance metrics. Show less o Interface with customers to provide responsiveness and answers, ensuring 100% compliance with existing contract in addition to facilitating customer satisfaction, delivering foundational support to both client and data center operations site team through internal and client procedures, processes, and systems to execute according to desired standards.o Exemplary work efforts resulted in nomination for internal award, due to key contributions for process improvement efforts on job and work tracking via optimizing technology usage.o Co-author article published for intranet on addiction awareness which informed team members of warning signs and resources available, ultimately benefiting employee wellbeing and productivity.o Maintain billing to effectively manage both debt and revenue management, so that performance remains within contractual terms and SOX compliant, focusing on finance, operations, and project management tasks for major client, including monthly reports related to budgeting and forecasting to inform decision-making processes.o Create reports on profit and loss evaluations, works-in-progress, open purchase orders, and other finance- and revenue-related data in addition to directing coordination for billing application, margin calculators, and procedures associated with raising purchase orders for vendor submission.o Assemble data and metrics which enable management to determine project budgets and effectively implement cost-savings opportunities while also preserving and maximizing financial savings targets from multiple lines of business. Show less

  • Contract Support

    Mar 2023 - Nov 2024

  • Business Operations Coordinator, Contract Support

    Apr 2021 - Apr 2023
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  Live Nation Entertainment

  Jun 2023 - now

  Customer Service Specialist

  o Deliver exemplary customer service to maintain customer loyalty at all music events. o Interact with customers to provide information about products and services and to handle and resolve complaints. o Participate in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educate fans about efforts.