Carter Spillyards

Experience

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  Alamo Fireworks, Inc.

  Jul 2015 - Jul 2017

  Salesman

  -Observe a small business structure-Learned about the acquisition and management of stock, the hiring of employees, and integrating sales systems-Helped the operation to close $30,000 in sales over a three-day period

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  The University of Texas at Austin

  May 2017 - Feb 2018

  Director - 9th Annual Texas Union Film Festival

  -Planned and executed a campus-wide film festival that set a new record for attendance-Collaborated with Austin Film Society, Rooster Teeth, and the UT Radio-Television-FIlm department to acquire judges-Organized and operated the entire festival with a budget of $3,000

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  Austin Film Festival

  Oct 2017 - Nov 2017

  Filmmaker Liaison

  -Built itineraries and kept filmmakers on schedule for the duration of the film festival-Coordinated the full schedules of five different filmmakers so that they could attend all their premieres as well as any desired panels or screenings-Communicated with AFF leadership to effectively disseminate the most current information to the filmmakers

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  The University of Texas at Austin

  Apr 2018 - Apr 2019

  Chairman - Campus Events + Entertainment: Showtime Committee

  -Organized weekly film screenings, special events, and advance screenings-Facilitated leadership skills education, provided mentorship for new members, and increased committee recruitment-Managed and maintained a budget of over $43,000

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  New Sky Pictures

  May 2019 - Jul 2019

  Production Assistant

  -Assisted with multi-day shoots, organized footage, and helped construct sets-Observed a small business structure and learned how they operate and grow-Conducted market research for finding untapped consumer markets for our videos.

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  Detour Film Production

  May 2019 - Aug 2019

  Office Intern

  -Carefully observed independent production company operations-Worked to make sure that the office is clean, the correspondence organized, and all messages received and noted-Provided general office support and ran personal errands for Richard Linklater-Read and covered scripts for potential feature projects

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  Next Insurance

  Sept 2020 - Jul 2022

  As a Quality Analyst at Next Insurance, I oversaw quality assurance processes, evaluated interactions between insurance advisors and customers, and provided actionable feedback. I contributed to software implementation and resource development to enhance team efficiency and agent readiness. I pioneered new methodologies for quality assurance and training within the team.Key achievements are as follows:• Enabled significant time-saving of 1800 hours by assisting in the selection and implementation of new quality assurance software, streamlining team operations.• Developed a comprehensive exercise for new hires to evaluate readiness post-training, enhancing overall team performance and agent skill sets.• Initiated and led the development of resources for new analysts, setting a strong foundation for team expansion and skill enhancement.• Facilitated the transition of auditing procedures to a new platform, increasing productivity and data collection accuracy. Show less During my time as an Agency Support Team Advisor at Next Insurance, I delivered exceptional service to insurance agents, agencies, and wholesalers, directly impacting client satisfaction and operational efficiency. I collaborated on procedural improvements and created resources to enhance agent capabilities and departmental operations.Few of my key achievements/contributions are as follow: • Established an offline rotation system to efficiently manage a backlog of email requests, improving response times and customer satisfaction.• Authored a best practices guide for new agency advisors, easing the transition for new hires and enhancing departmental efficiency.• Achieved a QA score consistently above 95%, recognized twice for the highest overall QA score, demonstrating exceptional attention to quality and service.• Streamlined Agent on Record/Broker on Record procedures in collaboration with the Agency Evolution Team, enhancing ease of use and procedural efficiency. Show less

  • Quality Assurance Analyst

    Sept 2021 - Jul 2022

  • Agency Support Team Advisor

    Mar 2021 - Sept 2021

  • Insurance Advisor

    Sept 2020 - Mar 2021
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  Verisk

  Nov 2022 - now

  Technical Business Analyst

  At Verisk, I took on the role of Technical Business Analyst, where I bridged the gap between technical developers and product owners. My focus was on effective technical story writing, interdepartmental communication, and quality assurance. I led the structuring of a new Content Management System, enhancing our web platform's functionality, and spearheaded training for content authors on new software and web applications.Below listed are some of my past achievements/contributions:• Reduced workflow bottlenecks by leveraging QA expertise, validating stories, tasks, and bugs, ensuring on-time project completion.• Increased operational efficiency by breaking down technical stories from up to 45 story points to smaller, actionable items, keeping projects on track.• Authored comprehensive technical documentation for new software systems, enhancing user understanding and system usability.• Delivered effective training to content authors, leading to proficient use of new web platforms and systems.• Achieved certification as the sole Sitecore Administrator within two months, ensuring competent system management and support. Show less