Heloisa Zen

Experience

• 

  Starboard Cruise Services

  Nov 2014 - Apr 2015

  Sales Associate | Beauty Specialist

  Consistently achieve sales targets through effective customer engagement, product knowledge, and upselling techniques.Provide outstanding service to cruise ship guests, fostering positive relationships and ensuring a memorable onboard shopping experience.

• 

  MSC Cruises

  Mar 2016 - Mar 2020

  Sales Associate | Beauty Specialist

  Establish and maintain positive relationships with guests through exceptional service, addressing passenger inquiries and concerns.Collaborate with other departments to coordinate and promote onboard events and promotions.Maintain a high level of product knowledge and keep up-to-date with beauty industry trends.Conduct personalized consultations to understand guest preferences and needs, offering tailored product recommendations and advice.

• 

  CVC Viagens

  Dec 2020 - Aug 2021

  Travel Agent

  Assist clients in planning and booking various travel arrangements, including flights, accommodations, and activities.Provide personalized travel advice, considering client preferences, budgets, and special requirements.Maintain up-to-date knowledge of travel trends, destinations, and industry regulations.Resolve customer inquiries, concerns, and issues, ensuring a high level of customer satisfaction.

• 

  Fronhas Antifrizz

  Sept 2021 - Dec 2021

  Inside sales

  Prospect new clients for an unknown brand in Europe, Canada, and the USA.Identify the ideal clients. understand the industry and characteristics of potential clients who are likely to benefit from the brand.Maintain good relationships with existing and potential clients.

• 

  Gurtam

  Sept 2022 - now

  Ensure the growth and development of a portfolio with more than 100 accounts across the world.Conduct regular check-ins to assess client needs, address concerns, and provide tailored solutions.Proactively address and resolve client issues, ensuring a high level of customer satisfaction.Shared insights from client interactions to contribute to product/service enhancements.Navigate the complexities of international markets and build strong relationships with partners of varying sizes. Show less

  • Partner Success Manager

    Feb 2023 - now

  • Business Development Manager

    Sept 2022 - Feb 2023