Senthil Kumar

Experience

• 

  Accent InfoTech

  Feb 2004 - Mar 2005

  LAN Engineer

  System Support engineer

• 

  STG International Limited

  Apr 2005 - Aug 2006

  Technical Executive

  System Support engineer

• 

  Sathyam Computers

  Sept 2006 - Oct 2007

  System Administrator

  - Experience supporting 3000+ Servers - Managing a Windows Server 2003 environment- Managed a Windows Exchange Server 2003 Environment- Configuring and maintaining Domain architecture- Configuring and Maintaining DNS, WINS and DHCP Servers- Migrated users from Windows NT 4.0 to Windows 2003 Active Directory Domain- Migrated user’s mailbox from Exchange 5.5 to Exchange 2003- Deploying Software Packages through Group Policy- Respond and resolve the incidents through BMC Remedy ITSM- Performance monitoring of the Servers- File Backup/Restoration using Legato- Server Builds/Decommissions/QA- Cluster administration- Monitoring Tools: Remedy, Terminal Service, NetIQ App, Manager and Site Watch Show less

• 

  Wipro Limited

  Nov 2007 - Nov 2010

  Service Delivery Manager

  Project Achievements:- Joined as a Sr. Engineer on Nov 2007 & evolved as a Project Manager- Travelled Redmond, USA for Knowledge transfer- Identified, designed and implemented various processes and developing tools which has helped in improved Resolved or escalated SLA from 90% to 99%- Identified, designed and implemented various processes and developing a tool which has helped in improving Resolution rate SLA from 90% to 92%- Taken active Involvement in RFP discussions- Owning & handling the reverse transition phaseOperational responsibilities:- Knowledge transfer from Client- Managing service delivery for MOC- Incident Management TeamEnsuring timely and high-quality service delivery and SLA compliance- Capacity management & Team sizing- Onsite/Offshore rotation planningManagement responsibilities:- Design a plan to meet the deliverables and SLA’s as defined by customer- Review of RCA within 24hrs- Review of SOW and propose for amendments- Whenever required- Client relations and client communications- Overall quality assurance- identifying and Driving service improvement plans- Audit related documentation and evidence maintenance- Executing Weekly and monthly report on incidents for customer- Executing Weekly and monthly report for Wipro management- Active Participating in weekly & Monthly meeting calls with customer- Ensuring high customer satisfaction and recovery of dissatisfied customers- Managing customer complaints and ensuring quick resolution of customer issuesPupil Management responsibilities:- Identifying potential areas of concern and pre-empting negative fallouts- Performance management- Regular feedback and counseling sessions- Hiring, training and re-verification of skill- Arranging Training sessions- Training/mentoring new team members Show less

• 

  Hewlett-Packard

  Dec 2010 - Sept 2015

  Project Manager

  • Managed various IT infrastructure projects such as server builds, decommissions, hardware upgrades, server migrations, and application upgrades.• Managed complex projects in a production environment without any negative impact on business.• Led full-cycle RFS project management, encompassing cost assessment and implementation• Developed proposals based on understanding of project scope and delivery timelines.• Conducted Kickoff, status, and turn over calls to ensure project progress.• Managed project deliverables to meet quality, scope, and service level requirements• Effectively managed schedules by implementing monitoring and control measures.• Effectively oversaw project management, control, and tracking for all stages of the project lifecycle.• Collaborated closely with stakeholders and Technical Resources• Interacting with upper-level management to deliver timely project updates.• Ensured preparation and timely submission of reports• Ensured consistent and effective communication with clients through periodic review meetings• Identified risks associated with each project and developed strategies for mitigating those risks.• Maintained records of all documents related to each project including specifications, change orders, invoices. Show less

• 

  IBM

  Sept 2015 - Nov 2021

  • Managed various IT infrastructure projects such as server builds, decommissions, hardware upgrades, server migrations, and application upgrades.• Managed complex projects in a production environment without any negative impact on business.• Led full-cycle RFS project management, encompassing cost assessment and implementation• Developed proposals based on understanding of project scope and delivery timelines.• Conducted Kickoff, status, and turn over calls to ensure project progress.• Managed project deliverables to meet quality, scope, and service level requirements• Effectively managed schedules by implementing monitoring and control measures.• Effectively oversaw project management, control, and tracking for all stages of the project lifecycle.• Collaborated closely with stakeholders and Technical Resources• Interacting with upper-level management to deliver timely project updates.• Ensured preparation and timely submission of reports• Ensured consistent and effective communication with clients through periodic review meetings• Identified risks associated with each project and developed strategies for mitigating those risks.• Maintained records of all documents related to each project including specifications, change orders, invoices. Show less • Led a team responsible for supporting multiple platforms such as VMWare, Windows, Unix, Solaris, Linux, and AIX within the Infrastructure Technology department. Handled database management tasks including MS-SQL, MySQL, Oracle, and PostgreSQL. Directed storage operations involving EMC and NetApp technologies.• Led and coordinated transition efforts for the new logo account, resulting in a successful transfer to steady state support with minimal disruptions.• Coordinated and executed the reverse transition process for an established account, facilitating a successful transfer to the new vendor.• Successfully executed projects involving the management of storage infrastructure projects such as hardware expansion, migration, and upgrades• Effectively supervised and implemented DRP activities.• Managed client relations and communication effectively• Consistently achieved customer-defined deliverables and SLAs• Conducted thorough review of SOW and proposed amendments when required.• Delivered regular reports on SLA/KPI performance to both customers and Internal Organizations.• Implemented effective strategies to address customer concerns and enhance the customer experience.• Demonstrated expertise in overseeing Quality Control and Compliance• Drove service improvements and enhanced delivery quality for customers.• Managed RCA responsibilities to effectively address priority incidents• Ensured meticulous maintenance of audit-related documents and supporting evidence• Implemented and ensured adherence to ITIL standards• Developed strategies to enhance team productivity.• Managed capacity and team sizing efficiently• Enhanced productivity by establishing well-structured onsite/offshore rotation schedules• Delivered consistent support and guidance through ongoing feedback sessions• Hiring, training and re-verification of skill Show less

  • Project Manager

    Apr 2019 - Nov 2021

  • Delivery Operations Manager

    Sept 2015 - Mar 2019
• 

  OEConnection (OEC)

  Nov 2021 - now

  Senior Manager Infrastructure

  • Led the India Infrastructure and Operations team responsible for delivering comprehensive support to multiple departments including Cloud Engineering, DevOps, DBA, NOC, Service Management & Service Desk within US, EMEA & India engineering organizations.• Provided Consulting, Designing, Implementation and Operations support and services to Engineering organizations and end user management• Develops infrastructure services vision to drive innovation and harnesses IT trends for creating business value.• Worked alongside Executive leadership to develop and execute the company's engineering vision and strategic aspirations• Collaborated with product management to define and prioritize product roadmaps, ensuring timely and high-quality delivery• Led cross-functional teams to successfully manage technology projects, collaborating with vendors and internal resources to achieve on-time and budgetary goals.• Managed the IT budget and provided regular reports on budget execution status versus plan• Implemented strategic plans for capacity management and supply/demand forecasting.• Increased operational transparency through the development and implementation of Key Performance Indicators for critical service delivery sectors.• Demonstrated accountability in overseeing IT Infrastructure by ensuring system uptime, managing SLAs, and handling problem and change management.• Managed crisis situations, implementing contingency plans to minimize impact on operations.• Oversaw talent acquisition, training, and development programs to build high-performing teams.• Established and maintained relationships with key stakeholders to support business objectives.• Provided leadership to technical teams by guiding them with a clear vision, roadmap, and execution plan.• Built scalable process frameworks to drive organizational excellence.• Led high performing teams across multiple locations Show less