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David Shih

David Shih

Followers of David Shih138 followers
location of David ShihVancouver, British Columbia, Canada

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  • Timeline

  • About me

    Digital Analyst at Lululemon | Former Manager, Client Experience at CIBC

  • Education

    • The University of British Columbia

      2010 - 2014
      Bachelor of Arts (B.A.) Double Major in Economics and International Relations

      Coursework includes: advanced economics, comparative politics, international relations, game theory, calculus, and statistics.

    • Langara College

      2020 - 2021
      Post-Degree Diploma in Data Analytics

      Studying the entire life-cycle of data from extraction, transformation, analysis of data to the presentation of results. Work with data and interpret results to support technical and strategic business decisions.

  • Experience

    • CIBC

      Nov 2014 - Nov 2019

      Ranked in the top decile nationally for my role as a Manager, Client Experience at CIBC. I was able to achieve my accolades due to my strong emphasis in client satisfaction. By leading by example I showed my team how to deepen client relationships which translated to an increase of client satisfaction surveys by 55% year over year ranking us in the top percentile regionally and top decile nationally. Through my empathetic and logical approach when it comes to coaching, I developed a team of 6 high performing customer service representatives who were all ranked in the top quartile nationally. Show less

      • Manager, Client Experience

        Mar 2018 - Nov 2019

      • Financial Services Representative

        Dec 2016 - Mar 2018

      • Customer Service Representative

        Nov 2014 - Dec 2016

    • Lululemon

      Oct 2021 - now
      Digital Analyst

      Utilizing digital data obtained from Adobe Analytics and other tools I help identify insights and opportunities that can drive optimization for Lululemon's web properties and mobile applications. By using Adobe Analytics Workspace I can create effective data visualizations to assist in the communication of data to enlighten and drive action.

  • Licenses & Certifications

    • IFSE Institute

      Canadian Investment Funds Course Certificate, Mutual Funds
      Sept 2016