Lara Dolcet

Experience

• 

  PS&i Consulting

  Feb 2017 - Sept 2017

  Junior Consultant

  Managed the implementation of the MiFID II regulation in a Tier 1 bank in Spain, ensuring full compliance with regulatory requirements.

• 

  Capgemini Invent

  Sept 2019 - now

  • Tier 1 Fleet Management CompanySpearheaded the launch of long-term rental services for a 500-vehicle fleet of a major global e-commerce company, leading complex negotiations with multiple suppliers and service providers to secure competitive terms and optimize cost structures. Managed an account team of four members, overseeing daily operations, project execution, and strategic alignment.• Worldwide Automotive Group- Definition and development of a new sales and distribution model for B2B and B2C customers- Definition of the direct sales model in the Spanish market- End-to-end processes design and delivery• Global leasing company- Launch of the partnership between an OEM and a leasing company to sell vehicles through a 100% digital customer journey.- led a key project for FMC to launch a new leasing product for customized Light Commercial Vehicles (LCVs), enabling fleet customers to lease upfitted vehicles Show less • Leading digital bank in Spain (2021)- Onboarding processes design and optimization - Digital onboarding processes optimization, through continuous improvement analysis- Definition and launch of new products and identification methods to ensure the best customer experience- UATs test plans definition and execution in different environments and issues reporting using agile methodology (Jira software)• Top bank in Spain (2020)- Design and implementation of the strategy for the migration and integration of two banking entities • Global Infrastructure and Services Operator (2020)- Development of electric carsharing services - Market analysis for the implementation of electric carsharing services in multiple cities- Market research and study for the implementation of carsharing services in two European cities: PESTLE analysis, customer profiling, competitive positioning analysis, demand forecast and fleet sizing.• Leading energy company in Spain (2020)- PMI for the integration and development of the electric mobility business in the company -Management and monitoring of the integration process (preparation of committee materials, monitoring reports and KPIs)- Design and development of the “TO-BE” state of the customer management operations, commercial business processes and customer service operations• Leading automotive OEM (2019/2020)- Launch of a new electrical product - Competition benchmarking and current market situation analysis- Design and development of customer and product Journeys for an optimal customer experience- Design and implementation of a new commercial model- Design and implementation of a new commercial model for the commercialization of the electric vehicle in different European countries -Company evaluation for the integration of new activities related to direct sales to consumers and e-commerce. Show less

  • Strategy and Business Senior Consultant

    Jun 2022 - now

  • Strategy and Business Consultant

    Sept 2019 - Jun 2022