Usman Abdullah

Experience

• 

  Sapphire Textile Mills Limited

  Jul 2014 - Aug 2014

  Intern

  Developed understanding about:Electric power distributionAnalyzing electric loadsSafety operation

• 

  Huawei Technologies

  Feb 2016 - Feb 2016

  Trainee

  Understanding about:RTN specificationLink configurationAntenna installation

• 

  PTCL

  Jun 2016 - May 2017

  Management Associate

  CRM Operations SupportCustomer ManagementMAXIMO ticketing system supportFault report analysisSales report analysisDocument reports and submit them to higher authorities

• 

  Huawei

  Oct 2018 - Oct 2021

  OMCR Engineer

  Analyze 2G/3G/4G and BSC/RNC performance and troubleshoot them to maintain overallperformance of networkIntegration of new NEs on network as per requirementProvide support to other departmentsExpand BTS and reconfigure parameters, Re-home BTS from one BSC to another BSCProduce statistical performance report to evaluate productivity of network coverage areasNodeB, BTS and MBTS software version upgrade from R15 to R16BSC and RNC software version upgrade from R21 to R22Parametric Audit of GSM, WCDMA and LTE productTrouble shooting support to TXN and Datacom teamsLTE Rollout projectMassive MIMO implementationIPPlan modification of 2G,3G and 4G Show less

• 

  Pakistan Telecommunication Company Limited

  Oct 2021 - Feb 2023

  Assistant Manager

  Customer ManagementCorporate Order ManagementService managementMAXIMO ticketing system supportResponse to tickets createdLevel 2 support for customerManaging departmental staff, and quickly troubleshooting any problems that arise.Provide technical assistance to stake holders for resolution of critical hardware and softwareproblemsCoordination with vendor and customerAddress all the queries of corporate customerFeasibility analysis & Identifying end to end impacted systems Closely work with development teamby performing architecture and code reviews to make sure systems are built according to designspecificationsMaintaining transmission equipment, monitoring incoming feeds and outgoing transmissions.Managing departmental staff, and quickly troubleshooting any problems that arise.Provide technical assistance to stake holders for resolution of critical hardware and softwareproblemsCorrective and Preventive Maintenance of SDH/DWDM/PTNZTE SDH configuration and troubleshootingCoordination with vendor and customerMonitor and follow up the Fiber outagesReroute the services in case of dual Fiber cutcoordination with Access and IP core team to resolve the issues Show less

• 

  Telenor

  Mar 2023 - now

  • Planning, organizing, and conducting BRM UAT sessions under billing swap project• Carrying out UAT for products & features locked under project scope.• Documentation of agreed business process and system flows.• Develop reporting models and ensure through and clean reporting of all UAT streams• Presenting project and UAT status to stakeholders and management• Development of thorough understanding of product development processes and associated system flows.• Ensure daily milestones are being delivered, defects are raised and follow-ups on already raised defects is in process.• Creating strong liaison with all relevant stakeholders for UAT, quality control, Product development andanalysis. Show less

  • Senior Executive Charging & Billing

    Apr 2024 - now

  • Billing Project Executive

    Mar 2023 - Mar 2024