Gabriel Marques

Gabriel Marques

Customer Service Representative

Followers of Gabriel Marques3000 followers
location of Gabriel MarquesIbirité, Minas Gerais, Brazil

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  • Timeline

  • About me

    Inbound and Outbound Sales Specialist

  • Education

    • Pontifícia Universidade Católica de Minas Gerais

      2019 - 2022
      Bacharelado em Administração Business Administration and Management, General
  • Experience

    • AlmavivA do Brasil

      Sept 2013 - Jan 2015
      Customer Service Representative

      • I worked in the telephone sales sector (Telemarketing);• I worked in the telephone collection sector for individuals and companies;• Update of records in the company's CRM.

    • Transcbel - Transporte coletivo de Belo Horizonte

      Jan 2016 - Oct 2019
      On-board agent

      • Assist the driver along the way;• Make the correct accounting of all ticket money;• Here I developed the ability to relate to people by being always in direct contact with them, creating a connection and trust;

    • BGM

      Nov 2019 - May 2021

      • Prospecting leads; • I developed market research showing where we can act and where there are potential partnerships, all in an intelligent and assertive way; • Prepared competition research; • Worked with direct pre and post sales contact where I did the follow-up; • Acted as Inside Sales and as Customer Success; • Wrote reports in CRM Protheus. • Active prospecting for new customers;• Made daily updates on the Protheus system;• Various administrative routines;• Nurture and control the sales funnel

      • Sales Development Representative

        Jan 2021 - May 2021
      • Pre-commercial analysis intern

        Nov 2019 - Jan 2021
    • Softruck

      Jun 2021 - Apr 2022
      Inside Sales Consutant

      I work actively prospecting for new business, working on the company's lead base, also on a one-off basis that I find through surveys, I conduct online meetings (calls) and face-to-face meetings. I develop and present commercial proposals; breaking objections; leading to the closing of contracts. I keep the CRM (Hubspot) updated and manage the sales funnel. I manage expectations and create a profitable and productive relationship. I position myself as a strategic partner for customers, not just a new supplier. I do all the management from the first contact to the customer's first sale, build the bridge that connects the company to new partners. Show less

    • GestãoClick

      Dec 2022 - Jul 2023
      Sales Development Representative

      • Prospecção inbound de leads via e-mail, ligações e whatsapp;• Gestão de pipeline no CRM Hubspot;• Mapeamento de necessidades e alinhamento de expectativas;• Desenvolvimento de relacionamentos e follow ups;• Suporte ao time de closers;• Participar de treinamentos periódicos;

    • Búri E-commerce

      Jul 2023 - now
      Closer Pleno - Vendas High Ticket

      • Realizar reuniões online;• Realizar vendas de mentorias high ticket;• Desenvolver e apresentar propostas comerciais, quebrando objeções e conduzindo ao fechamento de contratos; • Manter o CRM atualizado;• Gerencio expectativas e crio um relacionamento rentável e produtivo através de técnicas de vendas;• Me posiciono como um parceiro estratégico para os cliente;• Elaborar e revisar contratos de novos clientes.

  • Licenses & Certifications