
Gabriel Marques
Customer Service Representative

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About me
Inbound and Outbound Sales Specialist
Education

Pontifícia Universidade Católica de Minas Gerais
2019 - 2022Bacharelado em Administração Business Administration and Management, General
Experience

AlmavivA do Brasil
Sept 2013 - Jan 2015Customer Service Representative• I worked in the telephone sales sector (Telemarketing);• I worked in the telephone collection sector for individuals and companies;• Update of records in the company's CRM.

Transcbel - Transporte coletivo de Belo Horizonte
Jan 2016 - Oct 2019On-board agent• Assist the driver along the way;• Make the correct accounting of all ticket money;• Here I developed the ability to relate to people by being always in direct contact with them, creating a connection and trust;

BGM
Nov 2019 - May 2021• Prospecting leads; • I developed market research showing where we can act and where there are potential partnerships, all in an intelligent and assertive way; • Prepared competition research; • Worked with direct pre and post sales contact where I did the follow-up; • Acted as Inside Sales and as Customer Success; • Wrote reports in CRM Protheus. • Active prospecting for new customers;• Made daily updates on the Protheus system;• Various administrative routines;• Nurture and control the sales funnel
Sales Development Representative
Jan 2021 - May 2021Pre-commercial analysis intern
Nov 2019 - Jan 2021

Softruck
Jun 2021 - Apr 2022Inside Sales ConsutantI work actively prospecting for new business, working on the company's lead base, also on a one-off basis that I find through surveys, I conduct online meetings (calls) and face-to-face meetings. I develop and present commercial proposals; breaking objections; leading to the closing of contracts. I keep the CRM (Hubspot) updated and manage the sales funnel. I manage expectations and create a profitable and productive relationship. I position myself as a strategic partner for customers, not just a new supplier. I do all the management from the first contact to the customer's first sale, build the bridge that connects the company to new partners. Show less

GestãoClick
Dec 2022 - Jul 2023Sales Development Representative• Prospecção inbound de leads via e-mail, ligações e whatsapp;• Gestão de pipeline no CRM Hubspot;• Mapeamento de necessidades e alinhamento de expectativas;• Desenvolvimento de relacionamentos e follow ups;• Suporte ao time de closers;• Participar de treinamentos periódicos;

Búri E-commerce
Jul 2023 - nowCloser Pleno - Vendas High Ticket• Realizar reuniões online;• Realizar vendas de mentorias high ticket;• Desenvolver e apresentar propostas comerciais, quebrando objeções e conduzindo ao fechamento de contratos; • Manter o CRM atualizado;• Gerencio expectativas e crio um relacionamento rentável e produtivo através de técnicas de vendas;• Me posiciono como um parceiro estratégico para os cliente;• Elaborar e revisar contratos de novos clientes.
Licenses & Certifications
- View certificate

Como ser mais influente
Escola ConquerJun 2022 - View certificate

Produtividade Inteligente
Escola ConquerJan 2023 - View certificate

Planejamento para negociação com o modelo de Harvard
Escola ConquerJun 2022 - View certificate

PNL
Escola ConquerJun 2022 - View certificate

Negociação e Influência
Escola ConquerJun 2022 - View certificate

Argumentação persuasiva
Escola ConquerJun 2022 - View certificate

Comunicação e Oratória - Comunicando com assertividade
Escola ConquerJun 2022 - View certificate

Inteligência Emocional 2.0
Escola ConquerMar 2022 - View certificate

Fechamento e contorno de objeções
Escola ConquerJun 2022
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