Paul Dare

Experience

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  US Army

  Jan 1995 - Jan 2000

  Network Switching Systems Manager

  Managed and deployed five-man team in support of rapid deployment Airborne operationsOperate, maintain, troubleshoot and install voice and data services in support of multiple stateside deployment exercisesEarned Paratrooper, Jumpmaster, Air Assault and Combat Life-Saver qualifications

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  Level 3 Communications

  Jan 2000 - Sept 2020

  - Manage and oversee end to end delivery of multi-site DIA, IP/VPN, TDM and VoIP customer networks of international scope- Improved Sales-to-Customer relationships through back office service and support- Manage customer base consisting of over 100 service requests at any given time- Increase customer satisfaction (CSAT) score every year by at least 1.5 - Increased order volume from multiple existing customers Manage and oversee end to end delivery of multi-site DIA, VPN, TDM and VoIP customer networks of international scopeImproved Sales-to-Customer relationships through back office service and supportManage customer base consisting of over 100 service requests at any given timeIncrease customer satisfaction (CSAT) score every year by at least 1.5 Increase business from multiple existing customers - Project management of multi site large international projects - Service Delivery overlay support- Escalation support, problem solving- Service Activation coordination and customer liaison. - Quarterly Business Review Liaison between customer and Global Crossing to provide premiere and consistent service experience, implement large scale project installations, clear road blocks, project and convert revenue and make customer's successful.

  • Client Support Manager

    Jan 2014 - Sept 2020

  • Customer Care Manager

    Jan 2002 - Sept 2020

  • Carrier Customer Advocate

    Jan 2000 - Jan 2013

  • Carrier Customer Advocate

    Feb 2000 - Jul 2008

  • Service Delivery Manager

    Jan 2000 - Jan 2002
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  CenturyLink

  May 2019 - Sept 2020

  Senior Sales Engineer

  • Pre-sales expertise of all CTL/Lumen product types. Technical discussion to analyze and confirm customer requirements, verify network asset availability, map creation and cost gathering to create competitive feasible CTL/Lumen solution for Emerging Carrier accounts. • Knowledge share and training new and existing sales and solutions engineers on company tools, proper processes and new products. Drive sale closure to shorten cycles and ensure sales goals and objectives are exceeded.• Assist in preparation of RFIs, RFQs and RFP’s, designing cost-effective technical solutions that solve prospective configuration challenges for layer 0-3 customer requirements.• Initiate and foster collaborative relationships with both customer contacts and internal departments.• Provide ongoing consultation with the Sales, Implementation, and Engineering teams after sales are closed to ensure correct solution delivery and customer satisfaction. Show less

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  Lumen Technologies

  Sept 2020 - Jul 2021

  Senior Sales Engineer

  • Pre-sales expertise of all Lumen product types. Technical discussion to analyze and confirm customer requirements, verify network asset availability, map creation and cost gathering to create competitive feasible Lumen solution for Emerging Carrier accounts. • Knowledge share and training new and existing sales and solutions engineers on company tools, proper processes and new products. Drive sale closure to shorten cycles and ensure sales goals and objectives are exceeded.• Assist in preparation of RFIs, RFQs and RFP’s, designing cost-effective technical solutions that solve prospective configuration challenges for layer 0-3 customer requirements.• Initiate and foster collaborative relationships with both customer contacts and internal departments.• Provide ongoing consultation with the Sales, Implementation, and Engineering teams after sales are closed to ensure correct solution delivery and customer satisfaction.Lumen is a global company of over 40,000 professionals, dedicated to empowering businesses to produce amazing things. Driven by the challenges and opportunities of the 4th Industrial Revolution, we’re helping to change how people interact and how companies acquire, analyze and act on data with flexible, intelligent, secure and collaborative solutions built for the next generation of business.To learn more about Lumen's ambitious mission and data-driven approach to business solutions, visit www.lumen.com. Show less

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  Zayo Group

  Jul 2021 - now

  Senior Solutions Engineer

  •Pre-sales expertise of all Zayo product types. Technical discussion to analyze and confirm customer requirements, verify network asset availability, map creation and cost gathering to create competitive feasible Zayo solution for Hyperscalers (Alphabet, Meta, Netflix, XCorp) accounts. • Knowledge share and training new and existing sales and solutions engineers on company tools, proper processes and new products. Drive sale closure to shorten cycles and ensure sales goals and objectives are exceeded.• Assist in preparation of RFIs, RFQs and RFP’s, designing cost-effective technical solutions that solve prospective configuration challenges for layer 0-3 customer requirements.• Initiate and foster collaborative relationships with both customer contacts and internal departments.• Provide ongoing consultation with the Sales, Implementation, and Engineering teams after sales are closed to ensure correct solution delivery and customer satisfaction. Show less