Chetana More

Experience

• 

  Tata Consultancy Services

  Jan 2014 - Aug 2017

  System Engineer
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  Exide Life Insurance

  Apr 2018 - May 2018

  Summer Intern - Business Analyst

  • Worked as a Business Analyst in streamlining three different Customer Operation service projects involving Requirements Gathering, Gap Analysis and proposing various Alternative solutions Developed an auto reminder functionality to send messages and emails to customers, to update their details which resulted in a 32% increase in customer details updation  Developed the ticket raising feature in mobile application “MyConnect” Developed a functionality to send real-time message updates to the advisor • Analyzed and developed a detailed Workflow, Process Flowchart and Health check-up guide for the mobile app “MyeSales” used by the insurance advisors; documents are stored in the Knowledge Repository of the company Show less

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  IBM

  Jul 2019 - now

  • Advisory Consultant

    Mar 2022 - now

  • Consultant

    Jul 2019 - Feb 2022