Michael Amaro

Experience

• 

  Rojo Rocket

  Feb 2010 - May 2012

  Apprentice Chef

  As an apprentice for Rojo Rocket I had to learn the hospitality trade and were groomed to work with bigger quantities of food and with variety of ingredients. The key responsibilities as an Apprentice Chef for Rojo Rocket includes:• Develop different types of food preparation.• Prepare ingredients for dishes upon the instructions of the chefs.• Ensure food supplies are stored properly and used resourcefully.• Assist in operating commercial cooking equipment such as stoves, cookers, ovens and fryers.• Ensure that best food practices and kitchen hygiene protocols are adhered to.• Assist chef in developing menus and provide suggestions for alternatives.• Ensure that food items are properly stored (HACCP)• Providing services unsupervised Show less

• 

  Natural Disaster Fundraising Community

  Mar 2013 - Jan 2014

  Supervisor & IT Specialist

  I am currently supervising Natural Disaster Fundraising Community team members, acting as a personal assistant of the Lead Executive and responsible for any I.T related within the community.I am also responsible with catering food & beverage for any events we provide.

• 

  Macquarie University

  Jul 2013 - Aug 2015

  Student Administrative Assistant

  A part of the student administrative assistant team for Macquarie University which consists of approximately 15 team members. As part of the team, my key responsibility is to help assist with setup events around the Macquarie University campus and provide customer support for current and future students of Macquarie University.

• 

  Dimension Data

  Nov 2015 - Jan 2018

  Service Desk Analyst

  The helpdesk team in Dimension Data consist of approximately 21 members, which report to the Team Leader. As part of the senior help desk analyst our key responsibilities are to ensure members restore services in a timely manner throughout the lifecycle of the requests (Incidents, Request and Events).Key responsibilities include:• Engage and communicate to different level of stakeholders. • Taking initiative becoming second in command when Team Leader is absent from the office. • Providing technical support to various external clients via phone & emails. • Provide training to new staff and mentoring fellow colleagues• Troubleshooting in Windows Office Suite (Excel, Word, Outlook, and PowerPoint). • Provide support in MS Exchange and Office 365 (Mailbox creation/distribution group and another administrative task) • Create and manage active directory accounts and provide access to correct security groups. • Provide hardware and application support (e.g. Printer, laptops, outlook etc.) • Create and maintain service desk and client services documentation and procedures. • Providing in remote assistance (i.e., setup new computers for users along • with all necessary software.) • Log, manage and resolve tickets to ensure SLAs and KPIs are met. Show less

• 

  Soprano Design

  Jan 2018 - now

  IT Desktop Support Engineer

  Providing internal desktop support to all Soprano Design users associated with any IT related issues and resolving according to internal service level agreements.The key responsibilities are:• Building, installing, maintaining and technical support of the fleet of Desktop and Laptopcomputers (including reimaging and fault finding) and printers.• Providing telephone, email & face to face technical support to users in all different regions regarding IT related issues.• Create, develop and maintain comprehensive support documentation and work instructions.• Maintain and manage the access control systems.• Maintain internal phone system (desk/softphones)• Maintaining accurate log entries of fault with resolution.• Maintain All O365 services and DNS entries.• Ensuring all hardware/software installations and routine upgrades are implemented according to SLA.• Ensuring technical queries and assigned tasks are escalated to the line manager. • Providing the business with a professional service by ensuring request are regularly updated according to internal SLA.• Maintain the asset register of all computing devices and any related software product. Show less