Shahid Moosa

Experience

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  Panasonic India

  Sept 2017 - Nov 2017

  Social Media Intern

  *Helped the company with their strategy in social media marketing for Panasonic Smartphones.*Significantly increased the awareness about Panasonic smartphones in college campus by running various promotional campaigns, competitions and showcasing the product's value by endorsing the product aggressively by following the defined strategy.

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  RJ Enterprises

  Apr 2019 - May 2019

  Customer Satisfaction Intern

  Managed Social Media and online resources of the company for better customer reach, planning and marketing.

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  Infosys

  Aug 2020 - Jul 2022

  >Trained in SCCM, Windows Administration, Powershell, Python, Linux, Networking, Information Security Practice, Office 365 and other business soft skills from Infosys Global Education Centre, Mysore.> Handles Medical Coding based on SR from Client (US Healthcare Company)> Document control Management by following EDF and internal policies framework.

  • Senior System Associate

    Apr 2022 - Jul 2022

  • Operations Executive

    Aug 2020 - Apr 2022
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  Amazon Web Services (AWS)

  Jul 2022 - Dec 2023

  Cloud Support Associate (DBPo)

  > Providing technical support via chat, email, or phone to clients who have questions about their cloud managed databases.> Deep dive to root cause a customer issue, or investigate why a metric is trending the wrong way.> Leverage your day to day experiences to provide feedback to internal AWS teams on how our customers use our services.> Apply advanced troubleshooting techniques to provide unique solutions to our customers' varied needs.> Interact and collaborate with leading technologists around the world.> Assist external/internal users of the client's technical products or services.> Write technical articles for our internal employees and customers.> Master at AWS Services platform diagnosis, response, measurement, and automation. Show less

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  SingleStore

  Jan 2024 - now

  Database Support Engineer

  1. Technical Support & Troubleshooting: Deliver advanced database support, identifying, troubleshooting, and resolving complex issues in SingleStore’s cloud-native and on-premise database platform. 2. Cross-Functional Collaboration: Collaborate with product engineering, customer success, and DevOps teams to resolve technical challenges, providing feedback loops that influence product enhancements and service improvements. 3. Best Practices Development: Author and maintain best practice documentation for database deployment, maintenance, and performance tuning. Provide training and guidance on database architecture and cloud deployment strategies. 4. Customer Guidance & Consulting: Act as a trusted advisor to customers, guiding them on database deployment strategies and cloud integration, ensuring alignment with business needs and technical requirements. 5. Incident Management: Lead and manage critical incident response, coordinating efforts across teams to ensure quick resolution and minimal downtime, adhering to SLAs and ITIL processes. 6. Continuous Learning & Adaptation: Stay abreast of emerging trends in cloud computing and database management. Participate in continuous education to apply the latest tools and methodologies, driving innovation in support practices. Show less