Sunit Bahl

Experience

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  QuantM Systems Pvt Ltd

  Dec 2000 - Jun 2004

  Senior Engineer

  Role at Client Location: Senior EngineerClient: Delta Energy Systems (Formerly Ascom India)Significant Contributions:• Contract Management - Ensuring adequate FMS staffing level on-site. Monitoring warranty/AMC details to notify necessary contract renewals, service provider contract review, re-negotiation & monitoring the contract performance• Periodically reviewing End User Support/FMS operations, SLA definitions and management• Ensured effective management & review of Infrastructure support operations as per defined metrics• Reduction / optimization of cost incurred in managing desktop support operations via implementation of cost based resources• Desktop support harmonization project for standardizing IT processes• Installed & Configured SAP Server in India with Bangkok (Delta Energy Systems) SAP Server through Cisco PIX (Cisco Firewall)• Installed & Configured remote access of Lotus Notes for Remote User (For Bombay & Bangalore Office) using Checkpoint Firewall Secure Channel (Session Agent)• Installed & Configured Brightstor (CA Product) ARC Serve Backup Manager, Disaster Recovery, Open File Agent, Agent for Lotus Notes, Agent for Automated backup of Laptops & Desktops Show less

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  Rayban Sun Optics India Ltd

  Jul 2004 - Jan 2006

  Assistant Officer IT

  Significant Contributions:• Led and Managed IT Infrastructure and Operations)• Led the Incident / Service Requests Management Team• Coordination with ITALY Tech Team for daily IT operations, preparation of monthly reports etc.• Technology Budget preparation, preparation for IT Internal / External Audit & creation of IT Policies.

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  Convergelabs Technologies (Left Organization due to closure of business)

  Feb 2006 - Aug 2006

  Senior Administrator – IT

  Significant Contributions:• Management of IT infrastructure, bandwidth usage analysis.• Inviting AMC Proposals for all kind of IT infrastructure, drafting SLA and final contracts. • Inventory management of IT assets of the organization. • Annual Budgeting, Budget preparation of IT department in relevant areas and tracking of budget v/s actual spending.• Preparation for IT Internal & External Audit (IT Policies etc).• Administration & Management of Windows 2K, Exchange 2K & SQL 2K Server & E-Trust Firewall Show less

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  Convergelabs Technologies (Left Organization early due to closure of business)

  Feb 2006 - Aug 2006

  Senior Administrator – IT

  Significant Contributions:• Management of IT infrastructure, bandwidth usage analysis.• Inviting AMC Proposals for all kind of IT infrastructure, drafting SLA and final contracts. • Inventory management of IT assets of the organization. • Annual Budgeting, Budget preparation of IT department in relevant areas and tracking of budget v/s actual spending.• Preparation for IT Internal & External Audit (IT Policies etc).• Administration & Management of Windows 2K, Exchange 2K & SQL 2K Server & E-Trust Firewall Show less

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  IBM Daksh Business Process Services

  Aug 2006 - Mar 2010

  Assistant Manager IT

  Key Result Areas: • Formation and growth of the IT Team• Responsible for End to End IT Service delivery for Operations and Infrastructure Management• Leading team of System Administrators (supervising outsourced team of 25 engineers & 7 helpdesk analyst)• Global Client Coordination for Tech issues troubleshooting & managing client applications from a compliance perspective.• Successfully completed WYSE server / thin client implementation with IBM Global Team. • Supervised the deliveries of the Service provider teamso Floor and data center audits to ensure implementation of controls from an IT perspective• Vendor Managemento Managed techno commercial deliveries from supplierso Managed Service delivery along with all telecom service providers like AT&T, Verizon, VSNL, Reliance, Bharti etc.Significant Contributions:• Streamlining FMS Operations/ IT Support Operations to reduce downtime and enhance customer satisfaction.• ITCS 104 / EOS Compliance Training – This will assist organization to manage the compliance as per standard • Successfully migrated mailing server from Microsoft Exchange to Lotus Domino 7.0• Delivered the design, build, & delivery for a 275 seats for Amazon with state-of-the-art Data Center. (2008) Show less

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  Bank of America

  Mar 2010 - now

  Senior Manager Technology Support

  PROFILE SUMMARY • Over 17 years of rich experience in: o IT Program & Project Managemento IT Service Delivery Managemento IT Transition & Migrations Management o End User Computingo Enterprise Service Desk Managemento Vendor / Statuary Compliance Managemento IT Infrastructure ManagementPROGRAM/PROJECT MANAGEMENT• Mobility (Transition from Blackberry Enterprise Services7 (BES7) to BES 12 (2015 - 2016) – USD 1.5MM• Program Site Lead for Transformation Projects o MS-Office 2013 – over 7k devices (2016); MS- IE 9 to MS-IE 11 – over 7k devices (2016)o Delivered the Desktop Transformation Program for (Windows XP to Windows 7) across the BofA’s Global Delivery locations (over 23K devices). (2012-2014) USD 700K• 80 process migrations with key contribution on IT capacity management and re-engineering solutions • Led the design, build & delivery for a WYSE Server for the division (2008)• Effectively coordinated for the Centralization of IT Service Management for IBM Daksh India• Managed Design, build, & delivery for a 275 seats for Amazon LOB with state-of-the-art Data Center. (2008)SERVICE DELIVERY/OPERATIONAL EXCELLENCE• Service Delivery Partner for the Enterprise Functions, GBAM & GMOMO Segmentso Manage Voice of Partner (Achieved VOP above 9. (out of 10) for the last 3 years)• Successfully completed various compliance projects by using Six Sigma methodology• Partially completed one Six Sigma Green belt project on implementing a Software License • Conceptualized and supported for IT command center at IBM Daksh for management of priority 1 & 2 incidents• Managed IT Infrastructure and Operations for IBM Daksh site in Gurugram• Supported multiple Site build-outs and user relocation for BA Continuum India• Multiple appreciation award received from LOB, Global & Support Partners at QuantM, IBM Daksh & BA Continuum India Show less